Original Flap Jack Shack

3980 US-31, Traverse City
(231) 941-1890

Recent Reviews

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Parker Thomas

Good+ breakfast. Friendly service even during a busy time.

Atmosphere: 3

Food: 4

Service: 4

Kira Boyer

I love how retro it looks. The food was amazing!!

Atmosphere: 5

Food: 5

Service: 5

Joe S

Food was fantastic. Party of 25 all liked their meals and service was great!!

Atmosphere: 5

Food: 5

Service: 5

Brian Smiers

My favorite local spot for breakfast. love the burrito!

Atmosphere: 5

Food: 5

Service: 5

Jason Bancroft

Server was great meal was slow to arrive. Over a half hour for breakfast.

Atmosphere: 5

Food: 5

Service: 4

Steven Gumbs

Banana bread fresh toast is amazing!!!

Atmosphere: 5

Food: 5

Service: 5

jimmy Z

Great food ; great service ; great location and view

Atmosphere: 5

Food: 5

Service: 5

John Sanderson

Updated Review
After my original review about our disappointing visit, I want to follow up and share that the restaurant reached out to me directly. They acknowledged our experience, apologized for what happened, and sent us $50 in gift certificates as a gesture of appreciation and to invite us back to give them another try.

I truly appreciate when a business takes the time to listen, respond, and make things right. It shows they value their customers and care about improving. We plan to use the gift certificates in the near future and hope to have the kind of great experience we’ve enjoyed on previous visits.

Thank you to the team for addressing the situation and giving us a reason to come back.

Good afternoon, stopped in this afternoon a little after 12:00. Actually 12:21 to be exact and we were seated right away. Party of four, my wife, my daughter and my granddaughter and we ordered bloody Marys 30 minutes later. Actually longer because we had to ask the manager Sam. I believe she was a fill-in let her know that our bloody Marys were not there. She continued to drop our food off before we even had those drinks and then my wife's sunrise something menu item eggs completely overcooked. You guys did remake it, but at that time the rest of the table was finished eating and I had the Santa Fe Skillet I believe and that was disappointing. It just seemed like it was an off day. I heard continuous bickering in the back about accountability of a server not walking out or someone not walking out because something wasn't full when they were trying to hold that person accountable and from quitting and I guess there was arguments over our table. Our server was phenomenal but the manager in the whole experience overall was very, very disappointing and then receiving the bill. Nothing was even discounted. The manager didn't do a follow-up of you know. Hey. Is that better for you? I really apologize that your eggs were overcooked with my wife's meal. No follow-up, no hospitality, no personable table touches anywhere in the restaurant as it seemed that she was miserable of being there and then as we're leaving I see her out back behind the dumpsters playing with her nails on her phone. Doing something just hanging out there. I don't know if she was smoking but I mean really. You could have taken that time to follow up with the table that was not happy. We told our server that the entire experience was very disappointing. That will be back because she was phenomenal and we've been there two other times prior. We're here for the season. And I'm just very disappointed of what happened. So I'm willing to give another try again but after that I'm done because this just really put a bad taste in my mouth and especially overhearing all the arguing of what's happening and then the manager not doing any kind of follow-up and it was just not personable. There's no hospitality whatsoever in this restaurant. I just had to vent to whoever's going to read this as I heard that the main general manager, the main manager was off and that this was a fill-in sub. So I don't know what that means. But this person that you brought in to manage for your store today was absolutely horrible and your team. Obviously took advantage of that like a substitute teacher.

Josh Howard

Awesome waitress and very good food. Could see this being a repeat visit if/when we're back in the area.

Atmosphere: 5

Food: 4

Service: 5

Terry Butcher

They have excellent pancakes I believe with a touch of vanilla. Made perfect fluff with a small amount of crunch on the edge. Kids Confetti 🎊 pancakes taste like sugar cookies. The Popeye Omelette is excellent with just the right amount of veggies and cheese. It's a place you will want to go back to again and again as there are so many good things to choose from.

Atmosphere: 5

Food: 5

Service: 5

John Hill

Great food and the severs are also great but the speed of the kitchen is extremely . You will wait 30-40 min after order is placed.

Atmosphere: 5

Food: 5

Service: 4

David Mokrzycki Ii

Can't say enough good things about this place

Atmosphere: 5

Food: 5

Service: 5

Jason Freed

Straight up time machine. Loved it and had great food and service

Atmosphere: 5

Food: 5

Service: 5

David Miller

Outside seating available, wonderful view, prompt service

Atmosphere: 5

Food: 5

Service: 5

Michael Amerson

You HAVE to go for breakfast! The food is fantastic, quick service, friendly... AWESOME!

Atmosphere: 5

Food: 5

Service: 5

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