This is no longer Auntie Anne's Pretzels. This is now Ben's Soft Pretzels. The first time I ever experienced Ben's Soft Pretzels was in Shipshewana, Indiana. The quality and size of the pretzels are above and beyond Auntie Anne's pretzels. Let's just say that you get what you pay for. Instead of paying a lot of money for nothing you actually get substance. The Pretzels are huge! Not only that, but the people at Ben's soft pretzel are very kind, especially in the Oakland Mall. It is family owned and operated and they are wonderful people. I highly recommend trying their pretzels. But you don't have to take my word for it. Come experience it for yourself.
Atmosphere: 5
Food: 5
Service: 5
Mireille F Gabriel
Horrible customer service
Leah Willis
Avoid this location.They sold old pretzels and would not correct the issue.
bounty Hunter
Waited in a long line just to be told they had one pretzel left. Horrible customer service
Queenof Bodysculpting
There was hair cooked inside of my pretzel. They accuse Id of being from the flour. Very rude customer service. Did not apologize about hair even being in the food. I am definitely reporting this to the health department.
Judy Rogers
Early Friday morning this older man was rude and nasty, my grandson and I was the only customer there, I had a question and he told me he was too busy and to look at the menu, this person needs to check his attitude towards the public cause he's going to encounter with the wrong person.
TheColorBros -Offical YT
Fresh And Warm Pretzels Hand Made Delicious 5 Star Rating Cinnamon Bites My Favorite! Please Tell Me ur recipe!!!
Justin
Rude people they were open and we wanted to place our orders and they said do you see anything I would not go there anymore!
Kelly S.
We ordered a bucket of pretzel dogs and received a bucket of unsalted pretzel bites. With five people behind the counter and no other customers waiting I don't see how the order was a problem.
luka mtchedlidze
First time and last timeThank you, I was not planning on seeing a dentist but now I do…
Auntie Anne's lemonade is delicious and refreshing however the attitudes of the people working at the Oakland mall location were not. Their attitudes were being directly influenced by the owner. He had a terrible attitude and it rubbed off on everyone around him and it was clear to see. If I'm posting on attitude alone it would be 1 start easily but taking everything into account and being fair to the product it is 3 starts overall. Pricing also helps pull the rating down a bit.
Tamika Wells
Today I ordered none salt pretzel and a medium lemonade with EXTRA ice. Which costed me $8.17, I teased my drink and I noticed there wasn’t extra ice, so I asked her can I purchase a cup of ice because I asked for extra ice. She refused to give me extra ice and to sell me additional cup of ice without purchasing another drink ??? I just paid for extra ice with my order and didn’t get it and now she asked me to paid for another drink with extra ice!!! Some people don’t need to work for customers service and we have a lot of them out there… Treat people the way you want to be treated because I paid for that.
Justin Powers
Rude people they were open and we wanted to place our orders and they said do you see anything I would not go there anymore!
Ryan Kowalski
The old man that works there or owns, idk, but he is rude, disrespectful, has very poor customer service. he does not need to work there.
Debi Smith Newberg
The old man behind the counter was RUDE!!! Terrible Service!!!
This is no longer Auntie Anne's Pretzels. This is now Ben's Soft Pretzels. The first time I ever experienced Ben's Soft Pretzels was in Shipshewana, Indiana. The quality and size of the pretzels are above and beyond Auntie Anne's pretzels. Let's just say that you get what you pay for. Instead of paying a lot of money for nothing you actually get substance. The Pretzels are huge! Not only that, but the people at Ben's soft pretzel are very kind, especially in the Oakland Mall. It is family owned and operated and they are wonderful people. I highly recommend trying their pretzels. But you don't have to take my word for it. Come experience it for yourself.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service
Avoid this location.They sold old pretzels and would not correct the issue.
Waited in a long line just to be told they had one pretzel left. Horrible customer service
There was hair cooked inside of my pretzel. They accuse Id of being from the flour. Very rude customer service. Did not apologize about hair even being in the food. I am definitely reporting this to the health department.
Early Friday morning this older man was rude and nasty, my grandson and I was the only customer there, I had a question and he told me he was too busy and to look at the menu, this person needs to check his attitude towards the public cause he's going to encounter with the wrong person.
Fresh And Warm Pretzels Hand Made Delicious 5 Star Rating Cinnamon Bites My Favorite! Please Tell Me ur recipe!!!
Rude people they were open and we wanted to place our orders and they said do you see anything I would not go there anymore!
We ordered a bucket of pretzel dogs and received a bucket of unsalted pretzel bites. With five people behind the counter and no other customers waiting I don't see how the order was a problem.
First time and last timeThank you, I was not planning on seeing a dentist but now I do…
Restaurantji Recommends
Auntie Anne's lemonade is delicious and refreshing however the attitudes of the people working at the Oakland mall location were not. Their attitudes were being directly influenced by the owner. He had a terrible attitude and it rubbed off on everyone around him and it was clear to see. If I'm posting on attitude alone it would be 1 start easily but taking everything into account and being fair to the product it is 3 starts overall. Pricing also helps pull the rating down a bit.
Today I ordered none salt pretzel and a medium lemonade with EXTRA ice. Which costed me $8.17, I teased my drink and I noticed there wasn’t extra ice, so I asked her can I purchase a cup of ice because I asked for extra ice. She refused to give me extra ice and to sell me additional cup of ice without purchasing another drink ??? I just paid for extra ice with my order and didn’t get it and now she asked me to paid for another drink with extra ice!!! Some people don’t need to work for customers service and we have a lot of them out there… Treat people the way you want to be treated because I paid for that.
Rude people they were open and we wanted to place our orders and they said do you see anything I would not go there anymore!
The old man that works there or owns, idk, but he is rude, disrespectful, has very poor customer service. he does not need to work there.
The old man behind the counter was RUDE!!! Terrible Service!!!