Previous experience was good that's why we returned. But this time was horrible. The stake meat was not fresh you can taste the stale. and the lobster was overcooked because the chef had no clue.
Denise
Not a good experience. They overbooked their reservations, the place was dirty and unorganized, the food was mediocre. Won't ever be back.
Michael
Honestly not worse the money. Kind of a terrible experience. Won't go back. I can get the same food for better and way cheaper.
Elaine
Reservation was significantly overbooked. No place to park - not one space, seriously!! Entire lobby PACKED with people. Walked out.
Yvonne
I made a Christmas Day reservation over a month in advance and it took an hour to be seated and another hour to eat. Memo to self: Wrong place to dine on a holiday. Management needs to be realistic in the number of reservations that they accept and provide more timely service. They blamed it on being short of chefs but I have heard the same excuse before.
David
My wife and I went there for dinner and ate hibachi style. Our chef was ok but very hard to understand and not nearly as much of a presentation as the table next to us had. They were all out of Diet Coke and that was a bummer. I had steak & shrimp while my wife had steak & chicken. Food was cooked just right and had great flavor. Overall it was good but I feel there are better hibachi restaurants in the area.
Peter
I visit Benihana once a year or so. Generally a very nice experience with very good food. This visit was subpar for us. The table we were taken to had remnants of the last meal on the stovetop, and the chairs were covered with rice and other crumbs. Took some time to get staff to wipe the chairs before we could sit down. The waitress said they had new entrees, including Wagyu Filet, so being my birthday I thought I would splurge. It was not good. It was largely a slab of fat with some marbling of meat (instead of the other way around). It did not look like a filet at all, in size, shape or content. I should have stated with the normal filet. They have some work to do to improve cleanliness and food quality. it might be longer than normal before I return.
Lara
Not sure what was going on the night we went, the restaurant was dirty, the tables around us were not bussed with stacks of dishes piled high. There was food all over the floor. It was disgusting. Never again!
Jason
Made reservations weeks in advance - and they were late seating us by around 30 minutes. Had 6:30 dinner reservations for a party of six and didn't get out of there until 9:30pm. Food was extremely slow to arrive - dirty tables around us (at the hibachi) at one point the waitress came over and apologize for the food being slow and told us the delay was caused because they were washing bowls for our soup. I'm sorry for $75 a person you should be able to figure out how to have clean bowls. Also ordered an app and when they brought it out they said it was compliments of the server only to then charge me for it.
Yvette
I initially wanted to take my husband to STK for his birthday since we are familiar with their menu, but he opted for Benihana. This is isn't my first experience with Benihana but it was my first time at this location. There was another girl and her friends sitting at the grill who was also celebrating her birthday. The wait time between getting our drinks, first course and then waiting for the "cooking show" to begin were longer than normal. Once the chef was done, I tipped him and minutes later the whole experience became odd. The server showed up with to go containers and paper bags. When she turned to my husband and me, my husband responded to her and said "My wife is still eating." Clearly she could see I was still eating. It Was after that moment that I felt rushed to finish my food. Then she started ringing up everyone's order to have us pay. The other party started to ask if they were going to get the "Birthday Wish" experience and the server said yes. After that, the server disappeared and the manager showed up to finish the transactions. My husband asked at what time they closed and he said "11:00pm", which my husband asked, "Why are we being rushed?" (it was only 8ish). He mumbled something and really didn't apologize. He offered my husband some birthday ice cream which we wound up giving to the other group. Normally, at the end of the meal, yes you can get dessert or you can get some green tea which no even that was offered. Needless to say, because the server disappeared, I wound up packing up my leftovers.I hope you understand that we cannot get this birthday back. I am sharing this because I believe a brand of Benihana's caliber should know when they have failed a guest so significantly on such an important occasion, We have long associated Benihana with high-energy, quality celebrations, but after this experience, that trust is broken. I look forward to hearing how you intend to make situations like this right.
I was looking forward to my free birthday meal when I was told they have scrapped that program.
Taralyn
Service was definitely lacking. If it hadn't been for the other staff, we'd not have gotten silverware or other needed items. Was there to celebrate a birthday, as was the other party at the table- our server forgot and didn't offer the sing or dessert after being reminded.
Tim
Inattentive server, we had to go to the bar to get our drinks after she took our order. Decor was a tired-looking 1980s motif. Food was over cooked and over-salted. Very expensive for what you get.
Starlett
This location has gone significantly down o er the years. However, the food prices have gone up tremendously. My waiter was very rude and rushed. The restaurant itself was freezing! I mean freezing! The manager did move us to another area but it was still cold. I never took my coat off. I don't think I will return to this location.
Sebrina
We had a reservation on Sunday, December 10 at 5:00 PM for a party of 10 to celebrate my daughter's birthday, and the experience was extremely disappointing. Our server, Victoria, provided very poor service—she was inattentive, unprofessional, and did not communicate effectively throughout the meal. This significantly took away from what should have been a special celebration. When the issue was brought to the manager's attention, the response was just as disappointing. There was no urgency, accountability, or effort to correct the situation or make things right. For a restaurant like Benihana, especially for a milestone occasion, this level of service is unacceptable. This visit left a lasting negative impression, and I sincerely hope management takes this feedback seriously to prevent future guests from having a similar experience.
Previous experience was good that's why we returned. But this time was horrible. The stake meat was not fresh you can taste the stale. and the lobster was overcooked because the chef had no clue.
Not a good experience. They overbooked their reservations, the place was dirty and unorganized, the food was mediocre. Won't ever be back.
Honestly not worse the money. Kind of a terrible experience. Won't go back. I can get the same food for better and way cheaper.
Reservation was significantly overbooked. No place to park - not one space, seriously!! Entire lobby PACKED with people. Walked out.
I made a Christmas Day reservation over a month in advance and it took an hour to be seated and another hour to eat. Memo to self: Wrong place to dine on a holiday. Management needs to be realistic in the number of reservations that they accept and provide more timely service. They blamed it on being short of chefs but I have heard the same excuse before.
My wife and I went there for dinner and ate hibachi style. Our chef was ok but very hard to understand and not nearly as much of a presentation as the table next to us had. They were all out of Diet Coke and that was a bummer. I had steak & shrimp while my wife had steak & chicken. Food was cooked just right and had great flavor. Overall it was good but I feel there are better hibachi restaurants in the area.
I visit Benihana once a year or so. Generally a very nice experience with very good food. This visit was subpar for us. The table we were taken to had remnants of the last meal on the stovetop, and the chairs were covered with rice and other crumbs. Took some time to get staff to wipe the chairs before we could sit down. The waitress said they had new entrees, including Wagyu Filet, so being my birthday I thought I would splurge. It was not good. It was largely a slab of fat with some marbling of meat (instead of the other way around). It did not look like a filet at all, in size, shape or content. I should have stated with the normal filet. They have some work to do to improve cleanliness and food quality. it might be longer than normal before I return.
Not sure what was going on the night we went, the restaurant was dirty, the tables around us were not bussed with stacks of dishes piled high. There was food all over the floor. It was disgusting. Never again!
Made reservations weeks in advance - and they were late seating us by around 30 minutes. Had 6:30 dinner reservations for a party of six and didn't get out of there until 9:30pm. Food was extremely slow to arrive - dirty tables around us (at the hibachi) at one point the waitress came over and apologize for the food being slow and told us the delay was caused because they were washing bowls for our soup. I'm sorry for $75 a person you should be able to figure out how to have clean bowls. Also ordered an app and when they brought it out they said it was compliments of the server only to then charge me for it.
I initially wanted to take my husband to STK for his birthday since we are familiar with their menu, but he opted for Benihana. This is isn't my first experience with Benihana but it was my first time at this location. There was another girl and her friends sitting at the grill who was also celebrating her birthday. The wait time between getting our drinks, first course and then waiting for the "cooking show" to begin were longer than normal. Once the chef was done, I tipped him and minutes later the whole experience became odd. The server showed up with to go containers and paper bags. When she turned to my husband and me, my husband responded to her and said "My wife is still eating." Clearly she could see I was still eating. It Was after that moment that I felt rushed to finish my food. Then she started ringing up everyone's order to have us pay. The other party started to ask if they were going to get the "Birthday Wish" experience and the server said yes. After that, the server disappeared and the manager showed up to finish the transactions. My husband asked at what time they closed and he said "11:00pm", which my husband asked, "Why are we being rushed?" (it was only 8ish). He mumbled something and really didn't apologize. He offered my husband some birthday ice cream which we wound up giving to the other group. Normally, at the end of the meal, yes you can get dessert or you can get some green tea which no even that was offered. Needless to say, because the server disappeared, I wound up packing up my leftovers.I hope you understand that we cannot get this birthday back. I am sharing this because I believe a brand of Benihana's caliber should know when they have failed a guest so significantly on such an important occasion, We have long associated Benihana with high-energy, quality celebrations, but after this experience, that trust is broken. I look forward to hearing how you intend to make situations like this right.
Restaurantji Recommends
I was looking forward to my free birthday meal when I was told they have scrapped that program.
Service was definitely lacking. If it hadn't been for the other staff, we'd not have gotten silverware or other needed items. Was there to celebrate a birthday, as was the other party at the table- our server forgot and didn't offer the sing or dessert after being reminded.
Inattentive server, we had to go to the bar to get our drinks after she took our order. Decor was a tired-looking 1980s motif. Food was over cooked and over-salted. Very expensive for what you get.
This location has gone significantly down o er the years. However, the food prices have gone up tremendously. My waiter was very rude and rushed. The restaurant itself was freezing! I mean freezing! The manager did move us to another area but it was still cold. I never took my coat off. I don't think I will return to this location.
We had a reservation on Sunday, December 10 at 5:00 PM for a party of 10 to celebrate my daughter's birthday, and the experience was extremely disappointing. Our server, Victoria, provided very poor service—she was inattentive, unprofessional, and did not communicate effectively throughout the meal. This significantly took away from what should have been a special celebration. When the issue was brought to the manager's attention, the response was just as disappointing. There was no urgency, accountability, or effort to correct the situation or make things right. For a restaurant like Benihana, especially for a milestone occasion, this level of service is unacceptable. This visit left a lasting negative impression, and I sincerely hope management takes this feedback seriously to prevent future guests from having a similar experience.
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