Worst service. I just returned from this store after being refused to take order by a boy on the counter. I reached to the store at 8.40pm. Store closes at 9.00pm. Lights were dimmed but I saw people working inside.
Me: can I place the order? Boy on the counter: we are closing. Me: you still have 20 min, can you take my order? Boy: we’re preparing to close. Can’t take order anymore. Me: oh, what time do you take the last order? Boy: we’re closing early today. And don’t have right size gloves to prepare the sandwich
(lol 😂 I can take ‘closing early’ argument but not having right size gloves!! Who cares… just prepare the the damn sandwich as long as you can cover your hands)
Me: my kids love JJ sandwiches but I guess they are sleeping hungry tonight (tried to be sarcastic) Boy: there is nothing I can do about it.
How can someone be so insensitive.. he returned 10yr old boy without sandwich even though my son kept saying ‘…but I still want to eat the sandwich. I am hungry… I made sandwiches for my kids at home. They slept full stomach.
Question to JJ owner- are you not teaching ethics to your employees? They should serve the customer without discrimination of color, race or faith. This is the nearest JJ to my house and I always had bad service experience. I guess it was my last visit to this place.
Service: 1
Jan Carlo Peten
Great food and quality. Delivery not so much since JJ depends on other services and they take for ever to deliver and it costs as much as the food. Or at least that was my personal experience.
Atmosphere: 4
Food: 5
Service: 5
Thomas Friedman
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Tom, Club Lulu
R Wright
We received our food and it was fast. Steve the delivery guy was professional, friendly and efficient. He deserves more than this review. He was exceptional. The food was great as well. I would definitely recommend this location and order from them again. The followed the rules and went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Miss W
We received our food and it was fast. Steve the delivery guy was professional, friendly and efficient. He deserves more than this review. He was exceptional. The food was great as well. I would definitely recommend this location and order from them again. The followed the rules and went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Grayalexrad
Foods good but I pulled up at 8:40 for a sub and the store was dark with people cleaning when it says that it closes at 9.
J P
Always has delivery orders ready on time when the driver arrives :)
Atmosphere: 5
Food: 5
Service: 5
erica anthony
Delivery takes a very long time. 3rd time I have attempted to order delivery to my office which is 1 mile away from the restaurant, takes well over an hour to get the food. 50+ mins for it to leave for delivery. My mistake for trying again, but just a warning.
Derek
The service and the atmosphere were good. However, the new Mediterranean wrap was disgusting. It tasted bitter and salty. Not refreshing at all. Plus, it was ridiculously expensive.
Pros. Excellent customer service. Delicious sandwiches. Fast service. Cons. I wish they’d turn the music down a notch. You can’t sit indoors and have a conversation. It’s really loud.
Atmosphere: 5
Food: 5
Service: 5
Andrew Ryan
Automatically asking for a tip at check out followed by giving me the wrong size drink and forgetting my pickle until I reminded your team is a really bad way to engage the customer.
Atmosphere: 3
Food: 5
Service: 2
Ron Markovitch
These wizards running the lunch shift always have my sub made before I'm even done paying. Incredible.
Atmosphere: 5
Food: 5
Service: 5
Travis Gibson
I called at 11am thinking Jimmy Johns is "freaky fast" max 30 min they are 5 min drive from my office. The guy on the phone did not inform me of the wait, 40 min go by I call them asking where the order was he said she already left and should be there in 5 min which at this point I was still okay. Then when an additional 20 min passed with no food I was upset and I called back and the guy said "she left and is on her way, she has a lot of orders". I said "then why would you tell me she will be there in 5 min, in addition to why are you not warning me of the wait". Instead of providing customer service, he acted as if I was bothering him and complained how its hard to hire drivers these days. I'm not your business consultant, I'm a customer. In the initial conversation this guy told me that they will have my sandwich to me in 15 min...its been 75 min no food as I'm writing this. I'm starving on my lunch break and now its over. I tipped the driver $5 prior to the order on my card, which was a mistake. I will never be ordering from this Jimmy Johns again. I can walk to Canada faster than this shop can drop off 1 sand which.
Atmosphere: 1
Food: 1
Service: 1
Jo Brown
Friendly Swift Accurate and clean
Parking: Nice to park right outside the store and run in
Worst service. I just returned from this store after being refused to take order by a boy on the counter.
I reached to the store at 8.40pm. Store closes at 9.00pm. Lights were dimmed but I saw people working inside.
Me: can I place the order?
Boy on the counter: we are closing.
Me: you still have 20 min, can you take my order?
Boy: we’re preparing to close. Can’t take order anymore.
Me: oh, what time do you take the last order?
Boy: we’re closing early today. And don’t have right size gloves to prepare the sandwich
(lol 😂 I can take ‘closing early’ argument but not having right size gloves!! Who cares… just prepare the the damn sandwich as long as you can cover your hands)
Me: my kids love JJ sandwiches but I guess they are sleeping hungry tonight (tried to be sarcastic)
Boy: there is nothing I can do about it.
How can someone be so insensitive.. he returned 10yr old boy without sandwich even though my son kept saying ‘…but I still want to eat the sandwich. I am hungry…
I made sandwiches for my kids at home. They slept full stomach.
Question to JJ owner- are you not teaching ethics to your employees? They should serve the customer without discrimination of color, race or faith. This is the nearest JJ to my house and I always had bad service experience. I guess it was my last visit to this place.
Service: 1
Great food and quality.
Delivery not so much since JJ depends on other services and they take for ever to deliver and it costs as much as the food. Or at least that was my personal experience.
Atmosphere: 4
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Tom, Club Lulu
We received our food and it was fast. Steve the delivery guy was professional, friendly and efficient. He deserves more than this review. He was exceptional. The food was great as well. I would definitely recommend this location and order from them again. The followed the rules and went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
We received our food and it was fast. Steve the delivery guy was professional, friendly and efficient. He deserves more than this review. He was exceptional. The food was great as well. I would definitely recommend this location and order from them again. The followed the rules and went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Foods good but I pulled up at 8:40 for a sub and the store was dark with people cleaning when it says that it closes at 9.
Always has delivery orders ready on time when the driver arrives :)
Atmosphere: 5
Food: 5
Service: 5
Delivery takes a very long time. 3rd time
I have attempted to order delivery to my office which is 1 mile away from the restaurant, takes well over an hour to get the food. 50+ mins for it to leave for delivery. My mistake for trying again, but just a warning.
The service and the atmosphere were good. However, the new Mediterranean wrap was disgusting. It tasted bitter and salty. Not refreshing at all. Plus, it was ridiculously expensive.
Atmosphere: 5
Food: 1
Service: 4
Great roast beef sandwich!
Food: 5
Service: 5
Restaurantji Recommends
Pros. Excellent customer service. Delicious sandwiches. Fast service. Cons. I wish they’d turn the music down a notch. You can’t sit indoors and have a conversation. It’s really loud.
Atmosphere: 5
Food: 5
Service: 5
Automatically asking for a tip at check out followed by giving me the wrong size drink and forgetting my pickle until I reminded your team is a really bad way to engage the customer.
Atmosphere: 3
Food: 5
Service: 2
These wizards running the lunch shift always have my sub made before I'm even done paying. Incredible.
Atmosphere: 5
Food: 5
Service: 5
I called at 11am thinking Jimmy Johns is "freaky fast" max 30 min they are 5 min drive from my office. The guy on the phone did not inform me of the wait, 40 min go by I call them asking where the order was he said she already left and should be there in 5 min which at this point I was still okay. Then when an additional 20 min passed with no food I was upset and I called back and the guy said "she left and is on her way, she has a lot of orders". I said "then why would you tell me she will be there in 5 min, in addition to why are you not warning me of the wait". Instead of providing customer service, he acted as if I was bothering him and complained how its hard to hire drivers these days. I'm not your business consultant, I'm a customer. In the initial conversation this guy told me that they will have my sandwich to me in 15 min...its been 75 min no food as I'm writing this. I'm starving on my lunch break and now its over. I tipped the driver $5 prior to the order on my card, which was a mistake. I will never be ordering from this Jimmy Johns again. I can walk to Canada faster than this shop can drop off 1 sand which.
Atmosphere: 1
Food: 1
Service: 1
Friendly Swift Accurate and clean
Parking: Nice to park right outside the store and run in
Atmosphere: 5
Food: 5
Service: 5
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