Shake Shack Big Beaver Road – Troy

All around pretty good everyone in our party of 10 liked their food service was great.

Atmosphere: 5

Food: 5

Service: 5

A good friend of mine and myself recently stopped by Shake Shack in Troy while having a lunch break from work. We both hadn't had Shake Shack in a while but decided to stop by. We ended up being served by Dakota who did an amazing job! She continuously checked up on us and ensured we had everything we needed and were satisfied. Dakota seriously deserves a promotion/raise. She made our experience better than we could've imagined.

Atmosphere: 5

Food: 5

Service: 5

Great night crew. Hot and delicious burgers and chicken. Dining room was extremely clean. One hiccup on a burger made incorrectly, but quickly tried and made a ordered.

Atmosphere: 5

Food: 5

Service: 4

I got sick after eating here last time. My stomach felt horrible for the rest of the day. Will never recommend.

Atmosphere: 1

Food: 1

Service: 1

Great burger with lettuce wrap! The fried chicken was good and the custard was alright. For two to eat it was about $50 which is pricey for this style of restaurant. That was even with a coupon.

Atmosphere: 5

Food: 4

Service: 5

There was more than one piece of plastic in my milkshake! Also, sauce was missing from garlic parmesan fries.

Food: 1

My burger was under cooked and I told them they remade my burger with no problems.

Atmosphere: 5

Food: 5

Service: 5

I've been here twice now. The first time didn't go so well. I didn't think the did tasted that good. I didn't like the fries. The second visit was better...the SmokeShack burger seemed to be on the small side, but it tasted good. The shake I got was okay... Nothing special. I'm not sure I'm going to go back.

Atmosphere: 4

Food: 3

Service: 5

On top of them NEVER giving me napkins or ketchup every single time I asked for it in the app, I got a double bacon cheeseburger and my the bacon was SEVERELY UNDERCOOKED. The bacon looked cooked at first glance but, after two bites, I noticed that the bacon was chewy, flexible and wobbly… THAT MEANS IT’S RAW!! Then after taking a closer look, I noticed that the bacon was too light to be cooked in any fashion. As a result, I’ve had SALMONELLA FOR THE PAST TWO DAYS!!! While this is the first time you guys gave me salmonella, this is not the first time I’ve gotten undercooked bacon; I was given undercooked bacon on my burger every single time!!! Idk who you have working the grills back there but you better start telling your workers to start OVERCOOKING the bacon at this point. Bacon should be crispy, not soft, chewy, and flexible. It’s abundantly clear that you guys haven’t had a single health inspector step foot in that building in some years. To call this laziness would be an understatement, I am sick as a result of your employees’ gross negligence.

Atmosphere: 2

Food: 1

Service: 2

I arrived when they first opened! It was very clean and very empty. My chicken sandwiches were given to me with old lettuce I said something to the store and they did not offer to replace them my order cam up to over $50 pretty crazy! I understand why the review here is so low! Very disappointed.

Atmosphere: 2

Food: 1

Service: 2

Good 10 dollar burger is tops. Really good.

Atmosphere: 5

Food: 5

Service: 5

Veterans day

Atmosphere: 3

Food: 3

Service: 3

Marcus and Tia were amazing!! Great costumer Service, 10/10 would recommend!

Service: 5

Awesome food !

Atmosphere: 5

Food: 5

Service: 5

Advertised prices are not available in-store, which feels misleading and is disappointing.