Shake Shack Somerset
2800 W Big Beaver Rd Suite X-335, Troy
(947) 209-4240
Recent Reviews
Sort by
2800 W Big Beaver Rd Suite X-335, Troy
(947) 209-4240
To expensive to wait 15 minutes to eat when we're the only people there
Atmosphere: 2
Food: 4
Service: 1
Food is great. Apparently hairnets isnt a thing anymore. Not a single person wearing one
Atmosphere: 3
Food: 5
Service: 4
Tried the Dubai Chocolate shake, it was good
Atmosphere: 4
Food: 4
Service: 5
The food was warm and fresh. Everything was just how I liked it.
Atmosphere: 5
Food: 5
Service: 5
Excellent experience all around! This is the first time I’ve ordered the veggie burger, and it is FANTASTIC! Our strawberry shake was so good! French fries are perfectly crinkle cut and taste just like potatoes! We got our food quickly, but most importantly, you can taste the quality ingredients! Today’s visit changed up vegetarian options for me and made me a regular customer!!
Atmosphere: 5
Food: 5
Service: 5
Whether eating at their more traditional location close to hwy 75 or this mall location I find the burgers great. In the upper tier fast food chain (5 Guys, Culvers, In-N-Out, etc.) I find this to be the tops. They may not be the healthiest, but they sure are tasty. I'm not sure what they do. I've never had a bad experience with quality or service. The beef has a distinct freshly grilled taste, fries seem to be cooked in butter (not sure about that, but it taste like it), and the shakes have a very authentic, thick ice cream texture. The burgers tend to be on the smaller side and pricier too. I guess you get what you pay for. More gourmet options certainly exist at other places, but for this category it's certainly a part of the royal family.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Shackburger
The burgers here are delicious.
Atmosphere: 5
Food: 5
Service: 5
The manager was super rude and turned down 6 years old girl for cup of lemonade refill.
The manager refused to give me her name or show her badge. She was unprofessional, rude and doesn’t have any idea of customer service.
Shake shack should be considering customer service to the manager.
If shake shack cares they will be able to know the manager from the date of the this review.
Atmosphere: 1
Food: 3
Service: 1
Best burger I've had in quite some time, and all food came out hot and fresh. Staff was exceptional as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Burger and Fries
Prompt, friendly, efficient. My son and I had the truffle burger - very VERY good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokeshack, 'Shroom Burger
Restaurantji Recommends
Food and service was excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger
I was surprised, I like Shake Shack in Ann Arbor, this branch has nothing to do with the shake shack I like. Not fresh,
Atmosphere: 1
Food: 1
Service: 3
Food was good! Cashier was not friendly once so ever and was upset that her conversation with a coworker was interrupted by a customer.
Atmosphere: 4
Food: 4
Service: 1
Food is great but cashier seems to always be in a bad mood.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Fries, Cheeseburger, Chicken Bites, Fries
After a previous disaster at the Shake Shack in Downtown Detroit. We headed over to somerset mall to give Shake Shack another shot and it was absolutely delicious and we were so satisfied with our overall experience. It was definitely worth the drive from Canada.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Loading...