Shake Shack Somerset

Very good food but the wait was kinda long

Atmosphere: 4

Food: 5

Service: 4

Terrible employees. This upscale mall really needs to have upscale employees. What I experienced today was disgusting from the employees at this shake shack. She didn’t even know how to read to call out customers names. Wish I could’ve gotten her name. Nonetheless when I went to ask if my order was ready she rudely threw it at me and complained that my name was called 5 mins ago and she pronounced a completely different name than mine, so how was I to know she called my name? DISGUSTING and illiterate employee. New employees are desperately needed there because clearly calling out names at shake shack is too difficult for her.

I waited over 5 minutes for a Coke Zero. They have a process that does not adjust for drink orders only.

Service: 1

Disappointed by Lack of Food Safety

I was pretty disappointed with my recent visit to the Shake Shack at Somerset. An employee with long hair was making sandwiches without a hair net, and I literally watched her move her hair out of the way with her hands while handling food. It’s honestly not acceptable, and I canceled my order on the spot. People deserve to know this location isn’t being careful about basic hygiene. I hope management takes this seriously.

Atmosphere: 1

Food: 1

Service: 1

$20 single person meal. Expensive. Bland. Not worth it in my opinion.

Atmosphere: 5

Food: 1

Service: 3

amazing. need i say more?

Atmosphere: 5

Food: 5

Service: 5

The food was hot and delicious and the customer service was fast and friendly!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Cheeseburger

The food is superb, but the prices are not, and they even don't offer any combos to any burger or chicken sandwich meal, which is sad... Other than that, it's great! This is my 1st time trying Shake Shack. I won't be dining here often, though.

Atmosphere: 5

Food: 5

Service: 5

To expensive to wait 15 minutes to eat when we're the only people there

Atmosphere: 2

Food: 4

Service: 1

Food is great. Apparently hairnets isnt a thing anymore. Not a single person wearing one

Atmosphere: 3

Food: 5

Service: 4

Tried the Dubai Chocolate shake, it was good

Atmosphere: 4

Food: 4

Service: 5

The food was warm and fresh. Everything was just how I liked it.

Atmosphere: 5

Food: 5

Service: 5

Excellent experience all around! This is the first time I’ve ordered the veggie burger, and it is FANTASTIC! Our strawberry shake was so good! French fries are perfectly crinkle cut and taste just like potatoes! We got our food quickly, but most importantly, you can taste the quality ingredients! Today’s visit changed up vegetarian options for me and made me a regular customer!!

Atmosphere: 5

Food: 5

Service: 5

Whether eating at their more traditional location close to hwy 75 or this mall location I find the burgers great. In the upper tier fast food chain (5 Guys, Culvers, In-N-Out, etc.) I find this to be the tops. They may not be the healthiest, but they sure are tasty. I'm not sure what they do. I've never had a bad experience with quality or service. The beef has a distinct freshly grilled taste, fries seem to be cooked in butter (not sure about that, but it taste like it), and the shakes have a very authentic, thick ice cream texture. The burgers tend to be on the smaller side and pricier too. I guess you get what you pay for. More gourmet options certainly exist at other places, but for this category it's certainly a part of the royal family.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Cheeseburger, Shackburger

The burgers here are delicious.

Atmosphere: 5

Food: 5

Service: 5