Starbucks

5531 Crooks Rd, Troy
(248) 267-8522

Recent Reviews

Vnsavnsa Vnsa

Staff is very friendly, but this location is so slow. A couple times I ordered via mobile app and said there was a half an hour wait! They’re also out of large straws frequently which is annoying. Otherwise it’s nice.

Atmosphere: 5

Food: 4

Service: 2

Colleen Budde

Placed a carry out online order because my normal Starbucks was closed randomly today, got the oatmeal and when I went to pick it up, there were maybe five people working behind the counter, 2 to 3 of which were just chatting with each other. Get to my destination early this morning, look in the bag and there’s no spoon. no napkins, no nuts, no berries. Maybe if they stop chatting and actually pay attention to the orders that came in this would’ve been a five star review

Atmosphere: 1

Food: 1

Service: 1

Katrina Banister

Very friendly

Service: 5

Lisa Ward

The staff are fun and energetic and have mad skills at making my iced coffee!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Biscotti with Almonds, Chocolate Chip Cookie, Blonde Roast, Cheese & Fruit Protein Box, Bacon Gouda & Egg Sandwich

Calysta Saxton

This location is great. They're always so sweet and accommodating ?

Atmosphere: 5

Food: 5

Service: 5

Cheyenne Anders

Baristas are always rude and my drink is always made terribly. I will drive out of my way to avoid going to this location. Whenever I order a latte it’s made with extra foam for some reason. Which doesn’t make sense because that actually takes more effort and time to do. If you mobile order prepare to wait double if not triple the time. Baristas will get mad if you ask how much longer for your drink. My most recent experience was going to pick up my mobile order for a brown sugar shaken espresso. I got there and saw my drink was 90% ice. This drink varies whenever I get it so not a big deal. It also varies in color/ taste which is also fine. The problem is my drink was missing about 2 inches at the top. I nicely asked the barista for a splash of oat milk to top it off, she topped it off, and then rudely told me to order extra oat milk on the side next time. If she had properly filled my drink I would not have asked and again if it was made properly there shouldn’t be room for a side of oat milk? I’m not one to leave bad reviews but the customer service at this location is severely lacking. I understand they can get busy but that’s no excuse to take it out on the customer. When people are paying $6-$7 a coffee they expect it to be correct so why give an attitude if they want it fixed. This is the only location I have consistently had a bad experience at

Atmosphere: 4

Food: 4

Service: 2

Shaggy Thistle

stopped to pee, didnt buy anything

Abbey Black

Very friendly cashier and I got exactly what I ordered!

Atmosphere: 2

Food: 4

Service: 3

Kelly Barksdale

It took longer than ideal to get my drink but it was still delicious and I didn’t see a lot of people working so they were probably shorthanded. Mgmt should do something abt

Atmosphere: 5

Food: 5

Service: 4

Jason Lantz

Tasted, clean, restrooms clean and service is

Atmosphere: 5

Food: 5

Service: 5

Mark Kemper

Vegetarian options: Good veg options.Parking: Parking is no problem.Kid-friendliness: Kids are fine.

Atmosphere: 4

Food: 4

Service: 4

Alec Alfes

It had a very nice, warm environment with lots of friendly faces.

Atmosphere: 5

Food: 5

Service: 5

Jay

Friendly, slow as heck drive thru.

Food: 5

Service: 3

Abbey M.

I do not recommend this location and will not be returning ever. There is ALWAYS a line in the drive thru that does not move. Here is my time line today: 10:21am - in line to order (2 cars in front of me)10:29 am - placed order on app while in vehicle (Tall Americano)10:49 am - coffee in my hands (not hot)One simple coffee took almost a half hour ‍No stopper in it either to keep it hot as it sat on the counter waiting. Seriously?? This type of wait makes zero sense.

Duncan Shanks

Very slow and bad management that makes excuses for their slowness.

Service: 1

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