Starbucks

2800 West Big Beaver Road Somerset, North Mall, Troy
(248) 649-5040

Recent Reviews

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KB

Great Starbucks location-friendly baristas, fast service, and well staffed. They rarely run out of items, and if they do, it's clearly noted on the board and app.

Atmosphere: 5

Food: 5

Service: 5

tina S

This is second time, the servers are very rude. I did mobile order I walked in 10 mins after my order was ready, when I walked in they don’t have my order ready when asked for she ask if I received any item from order I said no I just walked in. She asked me multiple times making faces are you sure you didn’t any of your order. This was second time they don’t monitor anything on there end and questioning customers which they don’t have to go through this. Even if you stay in store to pick your drink they still miss it.

Kayla T

I always place an order on my way up
The escalator it’s usually ready by the time I get there or ready in a few minutes after I place my order. for the amount of customers, the team seems pretty fast! I came on Dec 20 around 6p there was a terrible customer yelling at the barista because her hot and cold drink came out at different times. The barista apologized to the customer , and explained they had different bars doing different types of drinks. Customer and her husband were rude and even knocked over items on the floor being mean to the team .The Barista did everything right and continued to do great customer service to the others surrounding customers.

Atmosphere: 4

Food: 5

Service: 5

ShiJu

does this mocha drizzle worth $0.60?? I don't think so...

Atmosphere: 3

Food: 1

Service: 3

A C

Wait 45 minutes for a shaken espresso drink that won’t be SHAKEN. The lady was very rude and mean and I even had my co-worker encounter it. I kept a smile on my face and wasn’t rude back. Do not come here. I ordered 1 drink and a cake pop. Even the cake pop took 30 minutes. I also specified I wanted it shaken like actually shaken.

Pa Sa

Very very long waiting time, ultimately a king server, she served me the order.

I waited for 30 mins, people who came after me got served before me.

Don’t advise anyone coming here!

Atmosphere: 2

Food: 1

Service: 1

Sharon Fernandez

Barista at Macys Starbucks was very rude. Forced me to buy something just to get a free cup of water. Not helpful at all.

Atmosphere: 1

Service: 1

music james

MEANEst GIRL!! Went on a Sunday and girl with a mask gave me attitude when I asked for a drink I ORDERED COLD remade because she was wrong and made hot. She gave me and mean look and said I didn’t order . Don’t go here barista doesn’t know

Atmosphere: 2

Food: 3

Service: 1

Caitlyn Hakim

Loved the remodeling of this Starbucks! Was warmly welcomed by Adrian & Ava! They were able to quickly grasp and accommodate the modifications of our drinks accordingly, we even bought some accessories. Everything came out delicious and my friends from out of town were very pleased with the service. Definitely returning to this location again, Adrian & Ava were phenomenal and truly made quite the impression!

MICHAEL

I used to buy an Americano from this store, but I noticed something strange. When I ordered a cup of water, it had an unusual taste or smell, which made me suspect the water quality was affecting the coffee. My Americano didn’t taste the same as those from other stores, so I stopped getting coffee here. Now, before coming here for a walk, I get my coffee from stores outside the mall instead.

Peter M

They have a great locations. Workers after super friendly and orders come out fast. The place is kept clean and they actually have amazing couches you can enjoy your order and have a chat.

Timur Rvachov

Comically slow. There's like 10 online order drinks on the table while people wait over 20 minutes for an iced coffee.

I think it's more of a staffing problem...the one person working there seems to be working nonstop.

Atmosphere: 3

Food: 3

Service: 1

Adam Rump

Rude staff told me to get back in line instead of grabbing a cup of water. Guy was literally standing there doing nothing, would have taken 2 seconds.

Atmosphere: 3

Food: 3

Service: 1

Michael Perez

I frequent this particular Starbucks, and every staff member are always awesome, couteous. I would like to give a shout out to these two ladies. AMANDA L. and Robin, you ladies are the best, always grinding, and making people smile. Just that little bit goes a long way. Keep doing what you do, hope you 2 make it big, whether corporate status, or elsewhere. I thank you for making peoples days and my day better even it’s for one second.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Biscotti with Almonds, Komodo Dragon Blend, Lemonade, Chocolate Chip Cookie, Iced Nondairy Salted Caramel Cookie Matcha

Jake “Local Guy” S

If this place is so good, then how come I got diarrhea after drinking four double expresdo shots?????? Tasted great and staff was nice about it, but this ain't ever happened to me before and I had to shell out $50 for some fancy underwear from this department store just to get everything back under wraps

Atmosphere: 5

Food: 2

Service: 5

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