Had the worst customer service experience at this drive thru by a male employee with a beard yesterday. I had ordered my drink ahead of time for drive thru pick up and when I arrived I drove straight to the window and gave my name, his response was “ can you drive BACK AROUND and state your name in the speaker and say your here”
I told him my order was ready and it was sitting right there next to him but he refused to hand it over unless I drove back around!
Now then responses I would’ve recommended would be “ no problem sir give me a minute, however just for future if you have any orders ahead of time you just need to make sure you stop at the speaker first to let us know you’re here. Here you go sir enjoy your drink”
Now how much more customer service would have been rather than make me drive around again, (which I didn’t I just went inside and took of the counter right next to him). This is not the first time this employee has had attitude at the drive thru window.
Service: 1
Josh Roberts
Yummy! White chocolate moca
Atmosphere: 5
Food: 4
Service: 5
Mr Mr
There are mice running around the table area along the walls in eating area. The workers are pretty incompetent
Atmosphere: 1
Food: 1
Service: 1
Katlyn Vargas
For a coffee shop that use to be one of the best Starbucks around, im highly disappointed. I come to this location 3-5 times a week, but I will not be back after today. Ordered ONE white chocolate mocha. Waited 30 minutes. Ended up leaving before my coffee was ready as I was late to work and my order should have been ready 22 minutes ago per the time said to me on my receipt. Get it together.
Service: 1
Rodriguez Pierre Jayvan Bell (Jay)
Yes yes yes ?
Atmosphere: 5
Food: 5
Service: 5
Dawn Shackelford
Parking: Inside a hospital, far from parking garage, close to valet
Atmosphere: 3
Food: 4
Service: 4
Melinda Mccoy
Just pricey
Atmosphere: 5
Food: 5
Service: 5
Mathew Peruzzi
Delicious and over priced.
Atmosphere: 1
Food: 5
Service: 5
By Izzca
The usual Starbucks service run by Corewell Health Employees.
Atmosphere: 4
Food: 4
Service: 4
Niki Ann Lipsky
They are one of the few that are fully stocked when i go
Absolutely the worst. If you order, apparently you just walk to the end of the line and take whatever you want. Ordering is optional apparently.
Brian Cylkowski
Good coffee
Becky Kalchert
Good as always
Christopher Wiley
Wheelchair accessibility: Inside is very tight in spaces.
Jolene DuBay
Emma was so kind and helpful with our order, and Riley was a talented barista ! This place makes doctor's visits more palatable for the kids. One of my daughters insists on having Happy Juice written on her cup, and they always oblige!
Had the worst customer service experience at this drive thru by a male employee with a beard yesterday. I had ordered my drink ahead of time for drive thru pick up and when I arrived I drove straight to the window and gave my name, his response was “ can you drive BACK AROUND and state your name in the speaker and say your here”
I told him my order was ready and it was sitting right there next to him but he refused to hand it over unless I drove back around!
Now then responses I would’ve recommended would be “ no problem sir give me a minute, however just for future if you have any orders ahead of time you just need to make sure you stop at the speaker first to let us know you’re here. Here you go sir enjoy your drink”
Now how much more customer service would have been rather than make me drive around again, (which I didn’t I just went inside and took of the counter right next to him). This is not the first time this employee has had attitude at the drive thru window.
Service: 1
Yummy! White chocolate moca
Atmosphere: 5
Food: 4
Service: 5
There are mice running around the table area along the walls in eating area. The workers are pretty incompetent
Atmosphere: 1
Food: 1
Service: 1
For a coffee shop that use to be one of the best Starbucks around, im highly disappointed. I come to this location 3-5 times a week, but I will not be back after today. Ordered ONE white chocolate mocha. Waited 30 minutes. Ended up leaving before my coffee was ready as I was late to work and my order should have been ready 22 minutes ago per the time said to me on my receipt. Get it together.
Service: 1
Yes yes yes ?
Atmosphere: 5
Food: 5
Service: 5
Parking: Inside a hospital, far from parking garage, close to valet
Atmosphere: 3
Food: 4
Service: 4
Just pricey
Atmosphere: 5
Food: 5
Service: 5
Delicious and over priced.
Atmosphere: 1
Food: 5
Service: 5
The usual Starbucks service run by Corewell Health Employees.
Atmosphere: 4
Food: 4
Service: 4
They are one of the few that are fully stocked when i go
Restaurantji Recommends
Absolutely the worst. If you order, apparently you just walk to the end of the line and take whatever you want. Ordering is optional apparently.
Good coffee
Good as always
Wheelchair accessibility: Inside is very tight in spaces.
Emma was so kind and helpful with our order, and Riley was a talented barista ! This place makes doctor's visits more palatable for the kids. One of my daughters insists on having Happy Juice written on her cup, and they always oblige!
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