Tim Hortons
507 E Big Beaver Rd, Troy
(248) 524-3100
Recent Reviews
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Waited 8 minutes at the counter to be greeted, always do a mobile order and I get looked at like a deer in headlights, all the local Timmy Hos are like this.
Grabbed my donut with a gloved hand that touched the ordering screen, didn’t have the order prepared on arrival.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donut
Dylan at the register had fantastic energy, was pleasant, stayed engaged and took care of duties between customers. He even seems to know some of the customers by name and knows how to hold a conversation. I couldn't leave without tipping him and letting him know his energy is appreciated.
Good customer service is rare right now and it doesn't go unnoticed. Keep this guy around as long as possible!
Keep it up Dylan, I appreciated the great service and not feeling like I'm inconveniencing someone.
Atmosphere: 3
Food: 3
Service: 5
I get the same drink at every tim hortons every time. The one made today wasn't mixed and tastes nothing like mocha, instead there's just a dark chunk of syrup that the straw won't mix. When I called and raised concern with how it tasted because I've gotten sick when they've used the wrong milk before I wanted it remade and they only offered to add more mocha. I will not come back to this location again. They cannot be trusted with allergen safety.
Atmosphere: 1
Food: 1
Service: 1
The worst Tim Hortons ever they don’t understand the order right they always give me the wrong order
Never comeback again
Service: 1
After waiting 35 minutes for my coffee. The staff was very rude to me, and my coffee was cold
Atmosphere: 1
Food: 1
Service: 1
I always go to this location. Today I forgot to tell to warm up my food when I was making an order at the speaker, so I told the guy when I was at the window. I was told by the guy from next time I should let them know when I make an order. I wasn’t expecting that. The way he said it Felt like I did something very wrong and Surprisingly there was no car behind me. I might skip this location from now on.
Atmosphere: 3
Food: 5
Service: 1
Worst Tim Hortons I’ve ever been too One time I came here there was chicken on a bagel which obviously wasn’t ordered and every time I go here as well they don’t understand what an extra large coffee is they always give me a large and then then they tell you oh we rang you up for a large so you can get screwed then they charged me 2.84 which is how much a XL coffee is but tell me they only charged me for a large
Atmosphere: 1
Food: 1
Service: 1
The best yim hortons
Found hair in my food this morning, never going back
Idk what is in the air here but this has the creepiest staff I’ve ever encountered. I asked the guy for cream cheese on my bagel and he asked “in it?” and then started laughing. and then at the window when I paid cash. The guy made sure that his thumb grabbed mine when I clearly held the coins. I’m just trying to get my lunch break HELL no never coming here again.
Restaurantji Recommends
A friend and I got coffee here. Ordered two gingerbread oatmilk lattes. When we got to the window we were told they had no oatmilk which is the basis of one of their premier holiday drinks. So I switched to coconut milk and my friend to 2%milk. The lattes were absolutely incredibly awful. The taste was bitter with no gingerbread smell or flavor. What a waste of money. I would never go here again.
Food: 1
Service: 2
their food is good and everything but you really shouldn't have to be deaf to hear my order and make me repeat it so many times. Like im literally just a student trying to get breakfast in the morning and your already making me stressed tf out. Adding onto my order, they got it wrong. bye
Atmosphere: 3
Food: 4
Service: 1
Went to this Tim hortons, the girl who was working drive thru was extremely rude. She however had forgotten my drink, I reminded her and wanted to pay for it. She however told me to have a good day (loca/crazy) which was extremely foul. How distasteful, and rude. She probably couldn't hear because of her AirPods, I also wasn’t rude to her, she had gotten mad when I simply asked her if I can pay for the drink she forgot.
EverytimeI have to go here they are out of something today was caramel, how do you not have caramel at a coffee place? Food was worse and more expensive than McDonalds.
Atmosphere: 2
Food: 2
Service: 2
The team members here are super friendly
Atmosphere: 5
Food: 5
Service: 5
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