Wendy's

3995 Rochester Rd, Troy
(248) 689-1944

Recent Reviews

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Mario Murado

This has to be the worst Wendy’s ever.

Atmosphere: 1

Food: 1

Service: 1

Lisa Dees

Let me tell you how righteous this burger was I can show you even better!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dave's, Jr Bacon Cheeseburger, Mcmuffin, Spicy Chicken Sandwich, Classic Chicken Sandwich, Chili, Baconator, Hamburger, Jr Cheeseburger, Son of Baconator

AJ

Went there for lunch and barely got part of my order out before I was told the total and asked to pull forward. I said I had more to my order and proceeded. I ordered 2 of the small vanilla thin mint frostys and 1 small chocolate thin mint frosty. The worker taking my order asked me if the 2 were chocolate or vanilla. I clarified but when I got to the window she handed me 2 plain vanilla and 1 chocolate. I told her I had ordered the thin mint ones and she argued that I hadn't. When I asked her if she could change them she scoffed and only took the 2 vanilla and handed me back 2 of the chocolate thin mints. When I got back, I saw my food order was also wrong. Whole interaction felt rude and unprofessional.

Service: 1

Nicholas

Came here on 02/16/25 at 12pm
Tried to order food thru the drive thru. Started to order 1 meal and was immediately cut off by the lady and told to pull up before I could even finish my sentence. I had two more people in the car to order for. We turned around and left Was so rude and disrespectful. There was only one car ahead of me and no one else ordering food. No line. Not busy.

Gina DeGennaro

The bath room are so disgusting Never use there ever again

Atmosphere: 1

Food: 1

Service: 1

J P

They treat that drive thru line at night like it's a whole entire joke

Atmosphere: 1

Food: 1

Service: 1

green mac

Taking way too long on orders, especially when there’s no one in the restaurant in the drive-through is just long Taking 10 to 15 minutes each car

Atmosphere: 1

Food: 1

Service: 1

LovelyT81

Quick service and fresh food. The lady at the window was awesome and made sure to send customers off with a smile. Great customer service!

Isabel Shaw

I work across the street so i come here often and they never fail to make me smile! They’re soo nice and very considerate as well!!

Atmosphere: 5

Food: 5

Service: 5

Glassiqé by Alice & Co.

I requested my food
Cooked to order and it wasn't fresh at all. Possibly been sitting under the Lamp smdh

Food: 1

Ahmed Riyad

There was a fly or some type of creature in my chicken sandwich. Also this same Wendy’s was extremely racist to my dad

Atmosphere: 1

Food: 1

Service: 1

J D

Good food and reasonably priced

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Chocolate Frosty, Homestyle French Toast Sticks 6 PC Combo, 10 PC Chicken Nugget Combo

Nayeem Khan

I had a very disappointing experience at this restaurant. Despite having 5-6 people working, the staff seemed more focused on playing games with each other than serving customers. I waited over 20 minutes for a simple pickup order, only to find out they had prepared the wrong food. The lack of professionalism and attention to customer service was frustrating. I hope the management addresses these issues to improve the experience for future customers.

barb boiteau

After standing in restaurant for 15 min. to place order, with only 2 other people having already ordered, no one at any tables...we were told twice, "be with u in a minute." I got tired of waiting...turned around and left...no excuse when no one else was in there around 1:30 pm.

Robyn Benson

Originally I was going to say the worst wendys ever. And its nit just because the food is always old and cold but uts the customer service aspect that makes this place so awful. No accountabily, no apologies or give us a min
We waited two min for old cold food. When i blew my horn to let them know we were still there the girls laughed and arguee about who was responsible.

However , after asking for a refund the manager was extremely nice , and helpful and i did see him when we were waiting attenpting to finish other task.

This place would really turn around with some custimer service courses..

Atmosphere: 1

Food: 1

Service: 2

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