Krispy Kreme
45301 Schoenherr Rd, Utica
(586) 930-7081
Recent Reviews
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New to hire new staff as everyone that works there literally seem so depressed and short tempered. Also, nothing on the menu is ever updated as ive made the trip here numerous time just for them to say they didnt update their menu. Very rude! I can see why people go to different places for pastries!
Service: 1
Went there at 6pm and wanted to go in to find the doors locked and only drive thru open. According to my daughter this is not the first time this has happened. Disappointed we didn't get what we wanted.
Man their prices seem high
Atmosphere: 4
Food: 5
Service: 3
Management should consider getting these Employees to take a customer service class . Worst service ever. They are rude and not welcoming at all
Atmosphere: 1
Food: 2
Service: 1
The wait time is ridiculously long, even for a very simple order. Unfortunately, workers seem confused and scrambling all the time.
Food: 3
Service: 1
Very slow service and you can't placed 2 orders at the same time at the drive thru when I asked her why she said they have so many people in line lol your service is slow that is why people are waiting to get their order never coming back to this location rude employee bad costumer service..
Atmosphere: 1
Service: 1
It's still the best place for donuts, but the prices will hurt
Atmosphere: 4
Food: 4
Service: 4
After a healthy lunch at Taco Bell (snort), I looked across the street and saw the Krispy Kreme donut shop and thought I'd get a few donuts. I've been on a kick to see who has the best Boston Cream donut. I rarely eat donuts but the other day while getting coffee at Dunkin Donuts I had a Boston Cream and it was so fresh, soft and full of cool cream. I tried one at Tim Horton's and it wasn't as good so I thought I'd try Krispy Kreme. For $7.20 I got 2 dry donuts with no filling and one soggy, over-sugared cinnamon roll. I took two bites out of the Boston and mom took one bite and we still didn't hit the cream. Why do people like these donuts?
Atmosphere: 3
Food: 1
Service: 5
I don't remember the last time I've been at this Krispy Kreme where the workers looked or acted friendly in any way. They look so unhappy. I blame Krispy Kreme for not doing something right for their employees. Go to Chick-fil-A or Portillos, and their employees are welcoming and friendly, and happy.
Atmosphere: 3
Food: 5
Service: 1
On a Saturday on Jan 25 at 4:40 we had a very rude service today by a worker who wasn’t very helpful and was also really rude and was rushing
Atmosphere: 5
Food: 4
Service: 1
Restaurantji Recommends
Donut was fresh and tasted well, and the service was prompt. Convenient spot for this carry-out only location.
Atmosphere: 4
Food: 5
Service: 4
Literally told me they won’t sell me hot donuts as they were making them, and told me they don’t offer substitute milk for lattes. I will not be back here ever
Dirty dirty bathroom
Atmosphere: 1
Food: 1
Service: 1
DO NOT BUY GIFT GARDS FOR KRISPY KREME THEY WONT ACCEPT THEM. They will say they aren't accepting gift cards because the machines are down…but then make you pay card. I called customer support to get help with my gift card because it was for $25 and they told me to go to where I got it from and tell them Krispy Kreme is not accepting gift cards there and try to get a refund… it is from Kroger 2 months ago. They then said that would try to refund me and I gave them the giftcard number and it never happened. They said they aren’t accepting gift cards…
I came to this location hoping to get the Grinch Donuts that they’re advertising all over their building and menu only for them to tell me “We don’t have Grinch Donuts.” I understand that places run out of items but I called first and no one answered.Had someone would’ve just picked up the phone I wouldn’t have drove the 10 miles it took me to get there.Krispy Kreme, either stop advertising things you no longer have available or create enough to make it through the holiday season.Thanks
Recommended dishes: Doughnut
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