Marcus Grill
55690 Van Dyke Ave, Shelby
(586) 781-8500
Recent Reviews
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Local favorite. Family diner with a flair for the Polish. Yummy!
Atmosphere: 5
Food: 5
Service: 5
Great food, great service, great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
We actually went to this location yesterday (me and my Mother) for lunch. We got our table very quickly. I ended up ordering the cabbage soup, city chicken and vegetables. The cabbage soup came to our table very quickly, it actually tasted delicious. The city chicken was delicious too. The waitress was very nice and very fast with bringing our food to the table. I will visit this location again.
Atmosphere: 5
Food: 5
Service: 5
Nice, relaxed place. Quiet so it was easy to socialize. Food was really good and service was great.
Atmosphere: 5
Food: 5
Service: 5
Manager failed at their job. (Food was great.) We dined as a family of 6. I only ate half my meal as I can’t eat very much at one sitting. Everyone but me finished their meals. Mine was the only carry out. I really wanted it. Lobster Benedict. It was expensive and great. I remembered my carry out was left on the table just as we exited the parking lot. I quickly turned around and ran in. It had been thrown in the garbage. I understand I left it on the table , but customer respect should give people a moment to return. This was so quick. The manager responded “sorry most people don’t return”. That doesn’t matter, I did return immediately. Would it not be good policy to pause a few minutes and give them a chance…. Then throw it if they don’t return in a couple of minutes. This was expensive and I am now hungry again and want my hard earned food. We travel up to Romeo two to three times a year and make a point to stop at this restaurant. In the least they could have offered a 10 dollar gift card. A certificate for that meal next time I come. Offer a different quick carry out so I have something to eat. Soup to go? A quick sandwich ? The more I think about it, the more disgusted I am with the management customer service and recovery of a problem. The meal was mine and it was thrown away in a matter of minutes. Actually as I walked back in , a neighboring customer said “hey you left your carry out”. So….. that quick. I did not want to escalate the situation, but I think management should have responded better to me and offered up something. They probably cleared the table when I was still in the parking lot with kids. Someone could have attempted action then also. Just be nice. Helpful. Customer service from management poor. My family will not return. Off the list. Update to my review. I appreciate that the owner responded with a desire to improve, but that still is not service recovery. They could have invited me to come in again and provide that meal complimentary. They would have sold a lot of dinners because my family is large and we eat out often at restaurants. Don’t think you really care that this happened
Food: 5
Great Service
Atmosphere: 5
Food: 5
Service: 5
Great food, great service! Love the atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Had my husband’s 75th birthday party here with 40 people. Sit down dinner. Plate service. Everyone raved. Had salad, pasta, lemon chicken w/ plank potatoes. Loved our small private room closed off from the restaurant because we had 5 little kids running around. We didn’t need a mike to give all our toasts!
Atmosphere: 5
Food: 5
Service: 5
I was disappointed in the pierogies…they weren’t cooked very well….raw and greasy. The nerve to charge 3.99 per pierogie…wasn’t worth it!
Atmosphere: 3
Food: 1
Service: 5
Went here for an early dinner and got the 1/2 fish and chips. First time trying a vinegar based coleslaw and definitely was a great compliment to my meal. Very nice sized fish perfectly battered just was lacking flavor. Fries were just your regular frozen fries not terrible but again was lacking any seasoning. Ambiance was fit for older crowd of people, quiet music and only 2 TV’s in the dinner area. Service was great waitress was very attentive and everything came out very quick.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Staff was super nice and was attentive. Will be bringing my wife next time.
Atmosphere: 5
Food: 5
Service: 5
Sooooo slow
Atmosphere: 1
Food: 1
Service: 1
It is slightly outdated here but! The food so tasty tasted like a good home cooked meal. Prices were very affordable and the waiter was very nice and attentive
Atmosphere: 4
Food: 5
Service: 5
Great food, waitress screwed up wife's order, table of four guys don't know about inside voices. Still the food was great we'll be back.
Atmosphere: 3
Food: 5
Service: 4
We had a 50th anniversary party last Saturday for fourteen people. we were put in the bar area and this room was perfect. we came an hour early to decorate the table and wall with balloons, flowers,etc. The staff was outstanding. Everyone was pleasant, patient and easy to work with for the party.
Diane was our server and she was the best waitress I have ever had the pleasure to meet. we all had separate checks per couple and there was no mistakes. Great sense of humor and very professional. Everyone really enjoyed their meals whether it was the steaks, shrimp, chicken or polish dinners. I highly recommend Marcus Grill.
Atmosphere: 5
Food: 5
Service: 5
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