Jimmy John's
1102 E West Maple Rd, Walled Lake
(248) 956-7922
Recent Reviews
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Slow and rude service and they messed up my order. Very disappointing
Wish I could give this place zero stars. They are never open at 10:30am.
I ordered the #12 beach club, got home 20 minutes later and the employee put zero turkey in this sandwich. I tried to send an email to Jimmy John's via email with my complaint and attached a photo of the sandwich with no turkey on it and the Jimmy John's site blocked me. 🤦♀️
Arrived at 8:53pm tonight and tried going inside but the door was locked so I went through the drive through. They helped the vehicle in front of me but told me that they were closed at the moment when I pulled up to order at 8:56pm. I also called ahead to make sure they were open until 9 and they said yes. I pulled up to the window but the employee refused to help me, even though I arrived before 9 and would have been gone by then as well. Disappointing.
I got food poisoning after eater here last night I normally always eat here and for some reason whoever made my food I got super sick after eating it.
Delivery is not Freaky Fast anymore.
Worst location, avoid. Decided to give them another chance but same crappy service. A lettuce wrap shouldn’t be a single piece of lettuce with stuff haphazardly thrown on it and rolled in paper. Fell apart as I barely opened the wrapper and I needed a fork to eat it. If I wanted a salad I would’ve gone to Panera. Also paid for extra meat and it was definitely not given. I never do reviews but this was so awful I felt it was warranted.
Shelby is the best!! She knows how to make an awesome sub and the service is amazing. Love going here because the store is super clean and fresh!
Atmosphere: 5
Food: 5
Service: 5
This location cannot get an order right to save their life... if I could put my life savings on them forgetting something or messing something up I'd put it all down no questions asked...
Atmosphere: 1
Food: 1
Service: 1
All that needs to be done is a little bit of effort in customer service. I love JJs, but won’t return to this location.
Service: 1
Restaurantji Recommends
All that needs to be done is a little bit of effort in customer service. I love JJs, but won’t return to this location.
Don't really eat that
Along with what the other reviews have been saying the people working aren’t friendly and could use some customer service skills. The guy making the sub kept sniffing his snot and made wanting to stay to eat uncomfortable. The pop machine had a massive spider web on it and the store wasn’t clean.
Atmosphere: 1
Food: 4
Service: 1
In the past I would skip going to this store because of the staff. Everyone in there now is always welcoming and the store is noticeably cleaner. Good job for fixing this location.
Atmosphere: 5
Food: 5
Service: 5
I never left a review on a store before, but the staff was especially considerate when I went through the drive-thru before closing, which you usually don't see in most fast food places. And they got me my food fast.
Atmosphere: 5
Food: 5
Service: 5
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