Dunkin'

5847 E Thirteen Mile Rd, Warren
(586) 275-2807

Recent Reviews

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Maryam Alkubachi

I went there twice, but it was a bad experience. He gave me an underfilled coffee, and I asked for cream, but he said it wasn't possible. The second time, the order was wrong, and he didn't understand the language never go there any more

Atmosphere: 1

Food: 1

Service: 1

Isabella Hodnett

Staff is rude. Food taste bad. And they forgot my hash browns. No wonder this location has such bad reviews.

Atmosphere: 1

Food: 2

Service: 1

Nathan Dudek

Stopped by to grab donuts this morning first off 16 bucks for 12 donuts is nutz especially after I got home and realized they were all old stale donuts i will never go back here and I live right down the road would rather drive outta my way to a good dunkin or just go to timmys

Atmosphere: 1

Food: 1

Service: 1

Backyard Garden Journey (Jo)

I stopped by Dunkin’ in the afternoon for a quick treat and ended up waiting at the drive-thru speaker for about 5–6 minutes with no response. When I went inside, another customer said she had already been waiting 10 minutes. After ringing the bell and calling the store, an employee finally came out, saying he was the only one there and had gone to the restroom. He helped the other customer first but completely overlooked me until I spoke up—then took my order with noticeable frustration and even snatched the money from my hand. Although with a smile.
It didn’t feel professional or welcoming at all. I understand being short-staffed, but having only one person running an entire store isn’t safe or fair to employees or customers. Sadly, this experience has made me hesitant to return.

Not to mention the donut frosting was dry and crusty. Should have just went to the grocery store.

Atmosphere: 2

Food: 2

Service: 2

Starr Lynn

Ordered a cake 3 days prior to bday party. Went to pickup. Employee threw the receipt away and cake was never made. Took 20 mins to contact a manager to see if they could give me a replacement. Took a cake that was cheaper than the one I ordered-already paid online. Cut into the cake at the party, tag said chocolate cake. It was white confetti cake. It was a mess. No compensation or anything.

Atmosphere: 1

Food: 1

Service: 1

Sarina Uddin

When I entered Dunkin’ nobody was at the front and I was waiting there for a few minutes and I kept ringing the bell and saying excuse me and finally when the guy came out he didn’t notice me so I had to come in front of him and ask to order. When I was telling him my order I asked if they have the Sabrina cup and he said yes, so I was ordering the Sabrina carpenter drink and asked for mixed berry but he was saying they didn’t have any drink like that even tho it was on the menu I had to show him many videos and explain and he couldn’t understand what I was trying to say finally I showed him on the Dunkin app and he made it , then I was asking if they still give the free cup and he said no but told me yes earlier and he said he didn’t know anything about a free cup even tho I saw it in the back,then I pointed at the cup and he said he didn’t know about a free cup and he said he had to ask someone if it’s free so then I waited and then finally I got the cup but then I asked for another because it said 1 per customer and my mom also ordered a drink and I was tryna get her one and she was waiting but he said no. I didn’t really like the service the guy was being a little rude and was really hard to understand.I love Dunkin but the service was not it.

Atmosphere: 3

Food: 3

Service: 1

Huvairo Bush

Service is horrible, especially early mornings...especially on Saturday; no one has a sense of urgency 🤬👎🏽‼️

Atmosphere: 4

Food: 4

Service: 2

Nancy McPhillips

My coffee was fine.
The person at the window took my credit card, closed the window and opened it again. Handed me a receipt and my card and told me I needed to pay cash.
He insisted he didn't use the card.
I gave him cash, scraped together by the random coins and ones in my car.

I don't like buying things where I feel I have to check my card for a fraud alert, and I am not stopping there again.

Atmosphere: 1

Food: 4

Service: 1

Shahin Carlos

Great place for coffee

Atmosphere: 5

Food: 5

Service: 5

Miguel Aguilar

Very friendly staff!

Wasn't sure what to order, I dont come to Dunkin Donuts often, lady was very helpful and helped me decide what to get!

Great work ladies!

Thank you! 👍👍

Atmosphere: 5

Food: 5

Service: 5

Suzanne Melero

The rudest person I've ever dealt with. First he makes my drink wrong (mongo pineapple refresher) so i take it back and tell him there no green tea then he has an attitude about it. You need to be consistent with your beverages and teach your workers how to be friendly? OH, and TURN YOUR DAMN AIR ON, IT'S 95 DEGREES OUTSIDE!

Atmosphere: 1

Food: 3

Service: 1

Mya Bardallis

the people can’t really speak English and it took 4 corrections worth to get my order right..

Atmosphere: 2

Food: 5

Service: 1

s

this place used to be great under the old management with actually good workers, but it has fallen off. the workers now whisper into the headset and don’t actually listen to what you order. very rude and don’t seem like they know what they’re doing….

Atmosphere: 3

Food: 5

Service: 1

Lynette Brown

Very rude lady at window today.

Rick M

I go to this DD everyday, 365. 364 at the least. DD must be ready to go into Chapter 11. They're nickel & dimeing customers. $.20c for extra pumps of flavoring. Now $.50c for LESS ICE! YES, I SAID LESS ICE. You can get No Ice for no extra charge. But not less ice. So standard ice they will fill the cup with ice so you end up with less coffee. How can you tell the difference between standard amount of ice & extra. Guess if theres to much ice, give it back to them & tell them you don't want that much ice. Are you kidding? The customer is always getting screwed

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese

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