Recommended dishes: Hot Fudge, Snickers Brownie Blizzard Treat
Noel Janis
Mackenzie and crew just had three people walk out of their lobby and go to other ice cream stores due to mismanagement and poor customer service. 10/6 750p - watch the tape ownership. The drive through line was long and there wasn’t many in the lobby so I parked and went in. It was taking forever and no one was coming to the window and I saw at least five different employees. I saw the car that arrived after me and got in the drive through leave with their ice cream as the line began to get serviced in the lobby. I remained patient as I thought the cashier would keep taking orders as she touched money and the trash can in the lobby. Instead she began to make ice cream without washing her hands. The person behind me said, “I’m going down the road,” and left. I then approached the counter to speak to the employee with a headset to ask if someone could serve the customer in front of me and me, that we had been waiting a while. She first looked at my dumbfounded that I would speak to her and then said, “There’s only one person working the counter,” than started talking on the headphone, ignoring my request from her manager. From behind her, the girl making ice cream with unwashed hands said, “I’m the manager, what’s the problem?” I was taken aback by that response and whom the manger was because she wasn’t following health department regulations and asked me what my problem was instead of how she can help me. During all this, the customer in front of me stated, “I’m going somewhere else,” and left. I explained to the manger that the drive through line was long, so I came in the lobby and that the drive through was getting serviced but not the lobby. She stated that was because someone ordered six hotdogs in the drive thru so she left the front counter to make those…. I asked her why if her response to the delay was because only one person works the counter, why did she allow a five person line to accumulate in the lobby over ten minutes while she worked a drive thru order as it resulted in two people leaving. To which she said nothing. I got her name, Mackenzie, and let her know a third lobby customer would be leaving. They retained 2/5. And I haven’t even said enough about the lack of hand washing. I’m literally waiting in a longer line at Mr. C’s down the road as I write this because I’d rather give me time and money to any shop, but this one. TIME FOR RETRAINING ON CUSTOMER SERVICE AND FOOD SAFETY.
Atmosphere: 1
Service: 1
Kalvin Hang
Dairy Queen
We have been coming here for years. Almost on an annual schedule.
Great service. Happy workers. Great food. They make all their food great. The cones are made perfectly. Really. Such dedication to making the cone perfect. Everyone is always happy coming here.
How can anyone not like ice cream.
Highly recommended
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Reese's Blizzard Treat
404kalvinh
Dairy Queen We have been coming here for years. Almost on an annual schedule. Great service. Happy workers. Great food. They make all their food great. The cones are made perfectly. Really. Such dedication to making the cone perfect. Everyone is always happy coming here. How can anyone not like ice cream. Highly recommended
MATTIE ICE
Amazing as usual
Atmosphere: 5
Food: 5
Service: 5
Gretchen Smith
Good ? Dilly bar
Parking: Good ice cream, customer over 50 years
Atmosphere: 3
Food: 4
Service: 4
Teresa Morris
We arrived over an hour before closing and were told they were done selling food for the night. Wonder if the owner is aware of this practice?
Service: 1
shela black
The shake team have melted it tasted like a cold milk no good I'll never return. DQ went down hill
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Dilly Bars
Donald Kornoski
Got an ice cream cake, and it was awesome, as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Round Standard Cake, Hot Fudge, Oreo, Cheesecake, Snickers Blizzard Treat, 8 Round Blizzard Cake
Mike Garner
I like the people and they are always nice but it's getting a little bit too expensive. Over $5.00 for a small blizzard. Too much.
Went/walked there at 8:10 and the doors were locked despite having signs saying lobby was open until 8:30. Drive thru open until 9. Less than pleased.
Atmosphere: 1
Food: 5
Service: 1
Kay Delamater
They always make your special orders special
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Blizzard Treat
Yvette Benion
So today is free ice cream day and my day to pickup the grandkids and of course the baby girl hit me with can we go to the Dairy Queen.? Mind you we live in Michigan and yes!!! We are still bearing winter ? and to add salt to to it. Im not eating sugar today ??♀️ gotta love her. ? ?
Kaitlyn
I noticed that the older the women are that work there (probably 30 and up) are more rude than ever, there’s no reason to yell and catch an attitude because the speakers were a communication problem on my end?!
Cecelia Mojica
So, we ordered the chili dogs, one with onions, one without. They put onions on both, when we let them know, they made a new one, no charge. They said it was their mistake. They definitely will get our service again! Giving the customer what they ordered without making them feel like poo.
Typical Dairy Queen. Take out only, no dining in.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Fudge, Snickers Brownie Blizzard Treat
Mackenzie and crew just had three people walk out of their lobby and go to other ice cream stores due to mismanagement and poor customer service. 10/6 750p - watch the tape ownership. The drive through line was long and there wasn’t many in the lobby so I parked and went in. It was taking forever and no one was coming to the window and I saw at least five different employees. I saw the car that arrived after me and got in the drive through leave with their ice cream as the line began to get serviced in the lobby. I remained patient as I thought the cashier would keep taking orders as she touched money and the trash can in the lobby. Instead she began to make ice cream without washing her hands. The person behind me said, “I’m going down the road,” and left. I then approached the counter to speak to the employee with a headset to ask if someone could serve the customer in front of me and me, that we had been waiting a while. She first looked at my dumbfounded that I would speak to her and then said, “There’s only one person working the counter,” than started talking on the headphone, ignoring my request from her manager. From behind her, the girl making ice cream with unwashed hands said, “I’m the manager, what’s the problem?” I was taken aback by that response and whom the manger was because she wasn’t following health department regulations and asked me what my problem was instead of how she can help me. During all this, the customer in front of me stated, “I’m going somewhere else,” and left. I explained to the manger that the drive through line was long, so I came in the lobby and that the drive through was getting serviced but not the lobby. She stated that was because someone ordered six hotdogs in the drive thru so she left the front counter to make those…. I asked her why if her response to the delay was because only one person works the counter, why did she allow a five person line to accumulate in the lobby over ten minutes while she worked a drive thru order as it resulted in two people leaving. To which she said nothing. I got her name, Mackenzie, and let her know a third lobby customer would be leaving. They retained 2/5. And I haven’t even said enough about the lack of hand washing. I’m literally waiting in a longer line at Mr. C’s down the road as I write this because I’d rather give me time and money to any shop, but this one. TIME FOR RETRAINING ON CUSTOMER SERVICE AND FOOD SAFETY.
Atmosphere: 1
Service: 1
Dairy Queen
We have been coming here for years. Almost on an annual schedule.
Great service. Happy workers. Great food. They make all their food great. The cones are made perfectly. Really. Such dedication to making the cone perfect. Everyone is always happy coming here.
How can anyone not like ice cream.
Highly recommended
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Reese's Blizzard Treat
Dairy Queen We have been coming here for years. Almost on an annual schedule. Great service. Happy workers. Great food. They make all their food great. The cones are made perfectly. Really. Such dedication to making the cone perfect. Everyone is always happy coming here. How can anyone not like ice cream. Highly recommended
Amazing as usual
Atmosphere: 5
Food: 5
Service: 5
Good ? Dilly bar
Parking: Good ice cream, customer over 50 years
Atmosphere: 3
Food: 4
Service: 4
We arrived over an hour before closing and were told they were done selling food for the night.
Wonder if the owner is aware of this practice?
Service: 1
The shake team have melted it tasted like a cold milk no good I'll never return. DQ went down hill
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Dilly Bars
Got an ice cream cake, and it was awesome, as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Round Standard Cake, Hot Fudge, Oreo, Cheesecake, Snickers Blizzard Treat, 8 Round Blizzard Cake
I like the people and they are always nice but it's getting a little bit too expensive. Over $5.00 for a small blizzard. Too much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oreo Blizzard Treat, Hot Fudge, Dilly Bars, Reese's Blizzard Treat, Peanut Buster Parfait
Restaurantji Recommends
Went/walked there at 8:10 and the doors were locked despite having signs saying lobby was open until 8:30. Drive thru open until 9. Less than pleased.
Atmosphere: 1
Food: 5
Service: 1
They always make your special orders special
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Blizzard Treat
So today is free ice cream day and my day to pickup the grandkids and of course the baby girl hit me with can we go to the Dairy Queen.? Mind you we live in Michigan and yes!!! We are still bearing winter ? and to add salt to to it. Im not eating sugar today ??♀️ gotta love her. ? ?
I noticed that the older the women are that work there (probably 30 and up) are more rude than ever, there’s no reason to yell and catch an attitude because the speakers were a communication problem on my end?!
So, we ordered the chili dogs, one with onions, one without. They put onions on both, when we let them know, they made a new one, no charge. They said it was their mistake. They definitely will get our service again! Giving the customer what they ordered without making them feel like poo.
Atmosphere: 5
Food: 5
Service: 5
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