3.17 hot chocolate tastes like water and double questioned if I paid after paying
Atmosphere: 1
Food: 1
Service: 1
Susan Clark
I know we went in about 12 pm, but the donuts were so hard ? and the coffee was not very good. What has happened to Dunkin Donuts??
Atmosphere: 3
Food: 2
Service: 4
Brittany Bella
They never have anything in stock, the workers are rude, I contacted corporate just to let them know how unsatisfied I am & was told they’ll look into it. They offered me a coupon to use at this location like no ! I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Michael
The donuts and coffee are always fresh and the employees are polite.
Dan Smith
I wasn’t happy with the girl attitude preparing my order so I ask her to cancel my order and refund my money to my credit card. She said OK . I walk out . she never refunded my money. I tried to call many many times. nobody answered the phone. I don’t understand how they still in business.
Alicia Jackson
Order online got to the store to pick up my order the machine was down they asked if I wanted a refund I said yes they still end up giving me the tater tot’s they weren’t even cooked all the way it tasted like raw potatoes.
Food: 1
Service: 1
Jenna Martin
RANDY RUNS THIS DUNKIN AND IS A SCAMMERDO NOT GO HEREDO NOT TIP HERE!!! HIM AND HIS WIFE TAKE ALL THE TIPS AND DO NOT SPLIT WITH EMPLOYEES!!!!
Atmosphere: 1
Food: 1
Service: 1
Dougie C
Always fast and really
Atmosphere: 4
Food: 5
Service: 5
Christopher O'Dell
Always out of something, when I do my Dashes, from all of their locations.
I understand it was Thanksgiving but they should of let me pick out what donuts I wanted without attitude. When she asked if I wanted assorted I told her yes but she didn't even ask me what kind I wanted. The ones she picked for me are ones no one will eat but thanks for waisting my money. The manager was at the window so she couldn't talk me. I will never go back to this Dunkin and will go to Clarkston from now on.
Atmosphere: 1
Service: 1
Tony Scott
This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the “Customer Relations Coordinator” asking what number I had contacted for corporate so she could look up the case #. I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different “customer service reps” from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again!
Atmosphere: 1
Food: 1
Service: 1
Christine Wood
Quick going through drive through, the staff was really nice this morning. The coffee was
Service: 5
Stephanie L.
Placed a online order two days ago for my son's birthday cake. I arrived at the store later than delivery time on the day of pick up and they tell me that they don't have the cake and ask me to come back hours later. They could not care. They then proceeded to have me drive to a sister store because they could not bring me the cake within the timeframe that I needed it. No apology by anyone. And to top it off the cake was not even made correctly.
Ally B.
What you want... vs what you get and cold as ever .... Never have any products either in stock
Always on point
Atmosphere: 5
Food: 5
Service: 3
3.17 hot chocolate tastes like water and double questioned if I paid after paying
Atmosphere: 1
Food: 1
Service: 1
I know we went in about 12 pm, but the donuts were so hard ? and the coffee was not very good. What has happened to Dunkin Donuts??
Atmosphere: 3
Food: 2
Service: 4
They never have anything in stock, the workers are rude, I contacted corporate just to let them know how unsatisfied I am & was told they’ll look into it. They offered me a coupon to use at this location like no ! I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
The donuts and coffee are always fresh and the employees are polite.
I wasn’t happy with the girl attitude preparing my order so I ask her to cancel my order and refund my money to my credit card. She said OK . I walk out . she never refunded my money. I tried to call many many times. nobody answered the phone. I don’t understand how they still in business.
Order online got to the store to pick up my order the machine was down they asked if I wanted a refund I said yes they still end up giving me the tater tot’s they weren’t even cooked all the way it tasted like raw potatoes.
Food: 1
Service: 1
RANDY RUNS THIS DUNKIN AND IS A SCAMMERDO NOT GO HEREDO NOT TIP HERE!!! HIM AND HIS WIFE TAKE ALL THE TIPS AND DO NOT SPLIT WITH EMPLOYEES!!!!
Atmosphere: 1
Food: 1
Service: 1
Always fast and really
Atmosphere: 4
Food: 5
Service: 5
Always out of something, when I do my Dashes, from all of their locations.
Atmosphere: 2
Service: 2
Restaurantji Recommends
I understand it was Thanksgiving but they should of let me pick out what donuts I wanted without attitude. When she asked if I wanted assorted I told her yes but she didn't even ask me what kind I wanted. The ones she picked for me are ones no one will eat but thanks for waisting my money. The manager was at the window so she couldn't talk me. I will never go back to this Dunkin and will go to Clarkston from now on.
Atmosphere: 1
Service: 1
This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the “Customer Relations Coordinator” asking what number I had contacted for corporate so she could look up the case #. I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different “customer service reps” from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again!
Atmosphere: 1
Food: 1
Service: 1
Quick going through drive through, the staff was really nice this morning. The coffee was
Service: 5
Placed a online order two days ago for my son's birthday cake. I arrived at the store later than delivery time on the day of pick up and they tell me that they don't have the cake and ask me to come back hours later. They could not care. They then proceeded to have me drive to a sister store because they could not bring me the cake within the timeframe that I needed it. No apology by anyone. And to top it off the cake was not even made correctly.
What you want... vs what you get and cold as ever .... Never have any products either in stock