Pizza Hut
4297 Highland Rd, Waterford
(248) 673-1257
Recent Reviews
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Very poor customer service. Wrong order ... will not patronize again.
Service: 1
They completely removed stuffed crust as an option from all online ordering platforms.
Horrible service in store and on the phone. UNDERCOOKED CHICKEN. At which people got sick. Just horrible staff
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, the taste is not like before. I remember back in the day Pizza Hut was one of the best . Now it is slightly better than a frozen pizza and that’s it.
Atmosphere: 3
Food: 2
Service: 4
This location is not good at all . Pizza was dry and rubbery. They kids didn’t even finish it had to throw both pizzas ou
Atmosphere: 5
Food: 1
Service: 5
I'm Spanish and the truth is that someone who doesn't know English treated me very happily.
Food: 5
Service: 5
I have never had a bad experience walking in this store. Everyone is always so kind, happy, and welcoming. They always get the online order accurate when asking for a pizza with no sauce. It's appreciate more than you know when feeding a picky child.
Kid-friendliness: Always kind to my children when they come in with me too!
Atmosphere: 5
Food: 5
Service: 5
Stopped in for two personal pizza boxes for Grandma, and the experience was pleasant overall. The store was busy, but the atmosphere was still warm and welcoming. The staff was friendly and quick, and Grandma loved the pizzas (though I couldn’t try them myself).
If you’re looking for fast, reliable pizza and good service, I’d recommend this Pizza Hut. They’ve got friendly staff and great deals!
Atmosphere: 5
Food: 5
Service: 5
I Love these guys, always super sweet and nice, real great with my orders as always 100/10 -jc
Atmosphere: 5
Food: 5
Service: 5
Only thing I didn’t like was being surrounded at my truck by 2 people beside that great place to eat great food aswell
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
We ordered tavern style, because it’s the only way this place tastes edible. I had tavern style checked off, but it went through as hand-tossed. Great computer system.
What makes this place not just for people but for my dog!
Food: 5
Service: 5
Pizza details are a little sketchy, maybe better attention to detail. Best breadsticks and sauce around, but stop with the teenie-weenie little cups of sauce then bullying customers for another cup for $1. You all know at PH that you need 2 cups of sauce for 5 sticks. Finally, please, please find better packaging. Your pizza boxes are the worse and food comes in soggy and unappealing. Take not from other companies. I hate your boxes. Be nice to Door Dash customers. Do it right for all.
Food: 4
Service: 3
Recommended dishes: Breadsticks
The food wasn’t bad.. but their customer service is abysmal. I was double-charged for my order, and that was on Sunday…I called Monday, and their supervisor (?) took my information and said that the GM would call me, but she never got back to me. Now it’s Tuesday, I called again, and apparently the GM isn’t in until THURSDAY, so hopefully I could get it resolved then.
I figured I would contact their corporate customer support (mind you, I never go through all of this hassle when it comes to complaints, etc) and the best that they could tell me (after 10 minutes of giving them all of the order info, date, time, card #, etc) was that in 1-3 business days a “higher up” will get back with me.
All of this just to process a simple refund. Unacceptable service in this day and age.
Atmosphere: 1
Food: 4
Service: 1
If you order for delivery make sure the kid in the store gets your order correct.
Food: 5
Service: 5
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