Every time I want to give this location the benefit of doubt, and that they will prepare my order as requested, there’s always something wrong. Also, you guys should remove the option of “cut in half” or “add a name”! It must depend on who’s working if they feel like giving the customer the courtesy of doing so…
The customer service is awful! I’ve had a manager tell me once if I have a knife, I can cut it myself and explain how he doesn’t care about tips because he doesn’t get them. That looks real great for this location, very professional. It really sucks because I really love Jimmy John’s. Guess I’m making a longer hike to find a better location.
I would not give this location the time of day or money.
**Please train your staff on proper customer service and to double check they’re making the orders as the customer requested. It really does go a long way***
Atmosphere: 1
Food: 2
Service: 1
Janis Wright-Burden
80% of the time when I attempt to order delivery and pay in cash, I get a call saying they don’t have a driver. They also only accept UberEats orders on the weekends, which is ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Jason Lesniowski
Top notch service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bootlegger Club
Sheryl DeGregorio
They don't have the ability to heat subs.
Atmosphere: 4
Food: 3
Service: 4
John Czarnomski
Says they close at 9pm on google maps. Shows up at 8:10 and no one is here.
Atmosphere: 1
Food: 1
Service: 1
Michael Maliszewski
Good sub but wow have prices skyrocketed everywhere since covid!
Atmosphere: 5
Food: 5
Service: 5
Sharef Mortada
I don’t know who running this place but never have drivers and when they do it takes 30min or more and if they don’t they don’t even call you and tell you ! I called 40 min later and the worker tells me I haven’t had time to call ??so now my lunch break over and I didn’t eat .this is not the first time this has happen plenty of times
Service: 1
Alyssa kreimes
Came here twice in 2 weeks, sandwiches here are the best I’ve had from jimmy johns and the employees are cool!
Atmosphere: 5
Food: 5
Service: 5
Forever Fancy
4-21-24- I brought the large Vito. They placed all the meat and ingredients in the center of the bun. The sub is cut in half and wrapped individually. On both ends of each half there was 2 inches of empty bread on mine and 3 inches on my husband's half. Now next time I have to tell the actual sandwich makers how to make a sandwich correctly, SMH.
Basic sandwich shop, usually are super quick and always have our order ready even before the app says its done!
Dietary restrictions: You can substitute the bread and get lettuce
Atmosphere: 2
Food: 3
Service: 4
E̶s̶p̶r̶e̶s̶s̶o̶ Depresso
I tried applying, but I can’t find the store number
Margaret Stivers
Great as usual.
Atmosphere: 5
Food: 5
Service: 5
Mario Andreas
I'm sorry, but how do u mess up a remake order time after time after time!!! I tip the driver $10 to bring my order , literally right around the corner, Then tell me over the phone I need Jesus, after the so called manager takes the Lord's name invane!!! Then I bring my messed up order to them, ask them to remake my order properly!!! After spending $60+ with them, I expect my order to be made right! They called the police on me!! Locked all the other customers out, I'm sorry I'm a bigger black man, I left my 2 extra large subs I got delivered and left the establishment! They got mad at me and said my order shouldn't have been so "extra" wow!!! I'll leave them subs! You guys lost my service for good;!!! Well, the Wayne location anyway.... Ann Arbor has never done me wrong!
Atmosphere: 1
Food: 1
Service: 1
Alex Terrell
I'm not a fan of finding hairs in the middle of my sandwich after I've already finished the other half.
hot sammich is delicious
Food: 5
Every time I want to give this location the benefit of doubt, and that they will prepare my order as requested, there’s always something wrong. Also, you guys should remove the option of “cut in half” or “add a name”! It must depend on who’s working if they feel like giving the customer the courtesy of doing so…
The customer service is awful! I’ve had a manager tell me once if I have a knife, I can cut it myself and explain how he doesn’t care about tips because he doesn’t get them. That looks real great for this location, very professional. It really sucks because I really love Jimmy John’s. Guess I’m making a longer hike to find a better location.
I would not give this location the time of day or money.
**Please train your staff on proper customer service and to double check they’re making the orders as the customer requested. It really does go a long way***
Atmosphere: 1
Food: 2
Service: 1
80% of the time when I attempt to order delivery and pay in cash, I get a call saying they don’t have a driver. They also only accept UberEats orders on the weekends, which is ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Top notch service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bootlegger Club
They don't have the ability to heat subs.
Atmosphere: 4
Food: 3
Service: 4
Says they close at 9pm on google maps. Shows up at 8:10 and no one is here.
Atmosphere: 1
Food: 1
Service: 1
Good sub but wow have prices skyrocketed everywhere since covid!
Atmosphere: 5
Food: 5
Service: 5
I don’t know who running this place but never have drivers and when they do it takes 30min or more and if they don’t they don’t even call you and tell you ! I called 40 min later and the worker tells me I haven’t had time to call ??so now my lunch break over and I didn’t eat .this is not the first time this has happen plenty of times
Service: 1
Came here twice in 2 weeks, sandwiches here are the best I’ve had from jimmy johns and the employees are cool!
Atmosphere: 5
Food: 5
Service: 5
4-21-24- I brought the large Vito. They placed all the meat and ingredients in the center of the bun. The sub is cut in half and wrapped individually. On both ends of each half there was 2 inches of empty bread on mine and 3 inches on my husband's half. Now next time I have to tell the actual sandwich makers how to make a sandwich correctly, SMH.
Food: 2
Service: 4
Restaurantji Recommends
Basic sandwich shop, usually are super quick and always have our order ready even before the app says its done!
Dietary restrictions: You can substitute the bread and get lettuce
Atmosphere: 2
Food: 3
Service: 4
I tried applying, but I can’t find the store number
Great as usual.
Atmosphere: 5
Food: 5
Service: 5
I'm sorry, but how do u mess up a remake order time after time after time!!! I tip the driver $10 to bring my order , literally right around the corner, Then tell me over the phone I need Jesus, after the so called manager takes the Lord's name invane!!! Then I bring my messed up order to them, ask them to remake my order properly!!! After spending $60+ with them, I expect my order to be made right! They called the police on me!! Locked all the other customers out, I'm sorry I'm a bigger black man, I left my 2 extra large subs I got delivered and left the establishment! They got mad at me and said my order shouldn't have been so "extra" wow!!! I'll leave them subs! You guys lost my service for good;!!! Well, the Wayne location anyway.... Ann Arbor has never done me wrong!
Atmosphere: 1
Food: 1
Service: 1
I'm not a fan of finding hairs in the middle of my sandwich after I've already finished the other half.
Food: 1
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