7/6/2026 - 12:04pm I have been a loyal customer of Shatila for over fifteen years and have always appreciated the quality of your products and service. However, I had a disappointing experience during my recent visit to your Maple and Orchard Lake location that I feel compelled to bring to your attention.
During my visit, there were two groups ahead of me—a party of three and another of four—whom the staff assisted without issue. As I stepped forward to inquire about a cake, the staff member abruptly told me, “1 second,” and pointed to a customer who was standing behind me, stating that she was next. Even the customer behind me attempted to correct the staff member by acknowledging that I had arrived before her. Despite this, the employee responded with an attitude that she could help me.
At that point, I chose to leave the store, and as I did, the employee dismissively said, “Bye!” in a rude and unprofessional tone. I found the entire interaction disheartening and far from the level of courtesy I’ve come to associate with your brand.
While I may be just one customer among many who support your business, this kind of treatment is unacceptable. I hope this feedback is taken seriously.
Ziyad
Amazing icecream, but the place needs some cleaning
Patricia Reid
Staff is a delight! Every selection is fresh and delicious; a favorite stop!
Wisam Jirjis
To business owners, please teach your employees to respect your customers.
Bechara Damouni
The Yummy place 😁
Vel Pal
The quality of food-sweet and the taste is very good. Price higher side.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery
F. Fara
1st time in this branch (usually I go to the one in Dearborn)... very disappointed... the baklava that I bout to take to CA was basically half-baked (not crispy at all)....
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Bakery
Sheri Jutt
I wish I could give them zero stars if there were any options. So I been there today with my family and I ordered red velvet cake and some other things . It was stinky and dried. And when I told the lady which was working at the time, first she made me wait for 30 minutes and when I asked again she said that can't you see it's busy and you can leave . I will not recommend this place to anyone. Bad food with rude customer service.
Bill “LegitPillPusher” Rice
Went with my wife the desserts was amazing. Customer services was amazing will be back years to come
We got the famous Dubai Chocolate and it pricey for small piece of the chocolate. Definitely good but pricey.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Assorted Baklava
Farukh Navaid
There’s no competition for their baklava
Patrick Sassine
You can't get better sweets, baklava and Knafeh anywhere I personally have tried, even in Dubai where they specialize in these sweets we have a gem here locally. One day they will open a location north but I can only dream.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Knafeh with Cheese, Assorted Baklava
7/6/2026 - 12:04pm
I have been a loyal customer of Shatila for over fifteen years and have always appreciated the quality of your products and service. However, I had a disappointing experience during my recent visit to your Maple and Orchard Lake location that I feel compelled to bring to your attention.
During my visit, there were two groups ahead of me—a party of three and another of four—whom the staff assisted without issue. As I stepped forward to inquire about a cake, the staff member abruptly told me, “1 second,” and pointed to a customer who was standing behind me, stating that she was next. Even the customer behind me attempted to correct the staff member by acknowledging that I had arrived before her. Despite this, the employee responded with an attitude that she could help me.
At that point, I chose to leave the store, and as I did, the employee dismissively said, “Bye!” in a rude and unprofessional tone. I found the entire interaction disheartening and far from the level of courtesy I’ve come to associate with your brand.
While I may be just one customer among many who support your business, this kind of treatment is unacceptable. I hope this feedback is taken seriously.
Amazing icecream, but the place needs some cleaning
Staff is a delight! Every selection is fresh and delicious; a favorite stop!
To business owners, please teach your employees to respect your customers.
The Yummy place 😁
The quality of food-sweet and the taste is very good. Price higher side.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery
1st time in this branch (usually I go to the one in Dearborn)... very disappointed... the baklava that I bout to take to CA was basically half-baked (not crispy at all)....
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Bakery
I wish I could give them zero stars if there were any options. So I been there today with my family and I ordered red velvet cake and some other things . It was stinky and dried. And when I told the lady which was working at the time, first she made me wait for 30 minutes and when I asked again she said that can't you see it's busy and you can leave . I will not recommend this place to anyone.
Bad food with rude customer service.
Went with my wife the desserts was amazing. Customer services was amazing will be back years to come
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Assorted Baklava
Great coffee and fun treat
Kid-friendliness: Family oriented
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Assorted Baklava, Birthday Cake
Restaurantji Recommends
Best Middle Eastern baklavas in Michigan.
Atmosphere: 5
Food: 5
Service: 5
Authentic Lebanese food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Knafeh with Cheese, Bakery
We got the famous Dubai Chocolate and it pricey for small piece of the chocolate. Definitely good but pricey.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Assorted Baklava
There’s no competition for their baklava
You can't get better sweets, baklava and Knafeh anywhere I personally have tried, even in Dubai where they specialize in these sweets we have a gem here locally. One day they will open a location north but I can only dream.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Knafeh with Cheese, Assorted Baklava
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