The cashier angie or angel was very dirty and smelled, not the kind of person that should be handling food. Will not be going here again.
Tim Fekete
About what you would expect from Arby’s. It was ok all the way around.
Pamela P
One if the better Arby's to buy from. Fresh, friendly and quick. They always offer my pups a treat as well.
Valerie Goldman
Food was great.
Laura Z
Not impressed with the new robot we order with! Only thing is at least the food is still to the Arbys standard
Laura M
This Arby's in West Branch, Michigan is great. The food is always HOT and delicious 😋 Our orders are always correct, and if we place our order on the app it is always ready when it says it will be. The gal at the drive-thru is always so friendly 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Turnover, Reuben, Classic Beef 'N Cheddar
bruno fabbri
A bit disappointed lately on the amount of meat my roast beefs have. I spend a couple hundred dollars here a month and the portions are not any bigger than what the sliders get.
Tons of flavor the smokehouse brisket is the best !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Loaded Curly Fries, French Dip
hhoornstra
My partner and I stopped here for dinner as we were running some errands in West Branch. We live about an hour away from home and headed straight here after work, so making dinner at home was not ideal! I also wanted my partner to try one of my favorite wraps from Arbys that I get on my way to Kirtland sometimes, and their refreshing (I want to say homemade too?) lemonade.
The employee that took our order was very cool and understanding. Conversing with her was very nice. I wish I got her name because she was absolutely outstanding with her customer service. She suggested mixing all the lemonades together for a drink instead of just one flavor (her intuition was right on me wanting to get lemonade! lol )I was intrigued by her suggestion and asked if we could do exactly that. She had no problem with it at all and was even happy to do so, even seeming excited to have another person try it!... and let me tell you, it was AMAZING. I will be coming back to any Arby's location just to grab this!! It was sweet and so refreshing, if i had a whole jug of this id be one happy camper!
After getting our food and finding somewhere to sit, my partner and I started unwrapping our food. Me being my clumsy self and not noticing that one half of my wrap was hanging too past far the edge of the table, it toppled over onto the ground before I realized what was happening. I've worked in the food industry before and if I knew anything, usually businesses are pretty good/chill with this sort of thing. I went up to the front and told them what happened and asked if I could get another (half) of a wrap or something else to compensate it. If not, I was perfectly fine either way and just wanted to ask. The employee that took our order and from before was unsure but had her manager come over. They were pretty cool about the whole thing, getting me an entire WHOLE NEW wrap within 30 seconds after asking. One of the employees from the back even asked my preference on what kind of chicken for it! I applaud this team for their service as it has made a gigantic difference for me, even though this seems so little. I had been having a rough day and this absolutely turned it around for both my partner and I. They have great people on their team!
On a side note, I also asked if we could have an empty cup. They gave one without hesitation and that was incredibly relieving. On our way down to this location, we stopped by a gas station to try getting an empty cup and they wanted to charge us 50c for it :( not a big deal, but we still found it unnecessary.
Thank you so much Arby's employees and staff. As ive said before, this experience has made my day so much better, and you guys have never let us down once. Please keep it up! Kindness goes a long way!!
May I also add that the food was spectacular. I love your crispy chicken wraps and my partner did as well.
(P.S, get that employee a raise! If I still managed a restaurant, I'd love to have her ;) )
Atmosphere: 5
Food: 5
Service: 5
katy worshiping sommer
A woman screamed, "help me" and it scared us. Totally out of place. The dinner so slowly
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Roast Beef
Christine Servis
So I ordered potato cakes so excited that they are back I asked for them to be extra crispy because who doesn't want them crunchy. I literally got 3 potato cakes straight out of the cooler. They were not even warm. I didn't realize till I was a few miles down the road and I thought by touching them that they were pretty cold but of course my dumb self had to bite into it and sure enough they were not even cooked. RAW?
The cashier angie or angel was very dirty and smelled, not the kind of person that should be handling food. Will not be going here again.
About what you would expect from Arby’s. It was ok all the way around.
One if the better Arby's to buy from. Fresh, friendly and quick. They always offer my pups a treat as well.
Food was great.
Not impressed with the new robot we order with! Only thing is at least the food is still to the Arbys standard
This Arby's in West Branch, Michigan is great. The food is always HOT and delicious 😋 Our orders are always correct, and if we place our order on the app it is always ready when it says it will be. The gal at the drive-thru is always so friendly 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Turnover, Reuben, Classic Beef 'N Cheddar
A bit disappointed lately on the amount of meat my roast beefs have. I spend a couple hundred dollars here a month and the portions are not any bigger than what the sliders get.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Always happy to help
Atmosphere: 5
Food: 5
Service: 5
Delicious food. Reasonably prices for fast food.
Atmosphere: 5
Food: 5
Service: 5
Slimy, cold arby sandwiches on soggy, yucky buns.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
2 roast beefs for $6!! Deal!!!
Atmosphere: 4
Food: 5
Service: 5
Tons of flavor the smokehouse brisket is the best !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Loaded Curly Fries, French Dip
My partner and I stopped here for dinner as we were running some errands in West Branch. We live about an hour away from home and headed straight here after work, so making dinner at home was not ideal! I also wanted my partner to try one of my favorite wraps from Arbys that I get on my way to Kirtland sometimes, and their refreshing (I want to say homemade too?) lemonade.
The employee that took our order was very cool and understanding. Conversing with her was very nice. I wish I got her name because she was absolutely outstanding with her customer service. She suggested mixing all the lemonades together for a drink instead of just one flavor (her intuition was right on me wanting to get lemonade! lol )I was intrigued by her suggestion and asked if we could do exactly that. She had no problem with it at all and was even happy to do so, even seeming excited to have another person try it!... and let me tell you, it was AMAZING. I will be coming back to any Arby's location just to grab this!! It was sweet and so refreshing, if i had a whole jug of this id be one happy camper!
After getting our food and finding somewhere to sit, my partner and I started unwrapping our food. Me being my clumsy self and not noticing that one half of my wrap was hanging too past far the edge of the table, it toppled over onto the ground before I realized what was happening. I've worked in the food industry before and if I knew anything, usually businesses are pretty good/chill with this sort of thing. I went up to the front and told them what happened and asked if I could get another (half) of a wrap or something else to compensate it. If not, I was perfectly fine either way and just wanted to ask. The employee that took our order and from before was unsure but had her manager come over. They were pretty cool about the whole thing, getting me an entire WHOLE NEW wrap within 30 seconds after asking. One of the employees from the back even asked my preference on what kind of chicken for it! I applaud this team for their service as it has made a gigantic difference for me, even though this seems so little. I had been having a rough day and this absolutely turned it around for both my partner and I. They have great people on their team!
On a side note, I also asked if we could have an empty cup. They gave one without hesitation and that was incredibly relieving. On our way down to this location, we stopped by a gas station to try getting an empty cup and they wanted to charge us 50c for it :( not a big deal, but we still found it unnecessary.
Thank you so much Arby's employees and staff. As ive said before, this experience has made my day so much better, and you guys have never let us down once. Please keep it up! Kindness goes a long way!!
May I also add that the food was spectacular. I love your crispy chicken wraps and my partner did as well.
(P.S, get that employee a raise! If I still managed a restaurant, I'd love to have her ;) )
Atmosphere: 5
Food: 5
Service: 5
A woman screamed, "help me" and it scared us. Totally out of place. The dinner so slowly
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Roast Beef
So I ordered potato cakes so excited that they are back I asked for them to be extra crispy because who doesn't want them crunchy. I literally got 3 potato cakes straight out of the cooler. They were not even warm. I didn't realize till I was a few miles down the road and I thought by touching them that they were pretty cold but of course my dumb self had to bite into it and sure enough they were not even cooked. RAW?
Food: 1
Service: 1
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