McDonald's

Name: McDonald's
Address: 33921 Ford Rd, Westland, Michigan, 48185, US
Telephone: (734) 721-2919
Price range: $
Rating: 2.2

$ • Fast Food, Burgers, Coffee Shops

Hours:
33921 Ford Rd, Westland
(734) 721-2919

Menu Order Online

About McDonald's

McDonald's provides fast and efficient service with friendly staff, although the lobby could use some improvement, being a bit chilly and messy. While some food items may have minor issues like cold chicken on the Big Mac, the shakes remain a highlight, especially the super Chocolate shake. The morning staff is generally efficient, though some customers feel that the service at night could be better. Recently, the friendly atmosphere and great staff led by a young manager have been noted positively. However, there have been concerns about customer service skills and the cleanliness of the pop station. A standout experience was when the manager, Reggie, showed exceptional customer service, checking in on staff and serving with a positive attitude. Despite some food being less than hot and fresh, the overall experience is meant to be served with a smile. The need for better teamwork and structure among the staff has also been highlighted, as some customers observed a lack of guidance and focus during busy times.