If I could give 0 stars on atmosphere and service I would. I walk in at 10:15 mind you they close at 11pm and there’s music blasting, trash bags all over the place and people “cleaning”, the food station where they serve looked so filthy like nobody even clean the glass and just slings food all over the place. I wish I honestly took pictures of it all to send to the city. I go to pour my lemonade and BOOM like 4 little fruit flies come out the of the area by it… absolutely disgusting the management of this location should honestly just be ashamed. I would give a 0 stars to service to top it all off the person making my bowl kept wiping his nose with his arm and was mute to everything I even said. I hope this location gets shut down or management actually does their job.
Atmosphere: 1
Food: 1
Service: 1
anjum begum
How are they soo cheap with beans???. It's not like I asked for extra meat!
Atmosphere: 1
Food: 1
Service: 1
Ann Marie
Was disappointed that the Carne asada was not available as the Build-your-own offering and that the red chimichurri sauce was so hot. However, minus the sauce, the burrito bowl meal was good.
Atmosphere: 3
Food: 3
Service: 3
Corey Mo
*****UPDATE******
This restaurant isn't under staffed it's the horrible workers. Don't believe the comments.
Don't waste your time at "HOODPOTLE". I was just there today and nobody said a word. I told the one guy don't waste your time you look busy.
Atmosphere: 1
Food: 1
Service: 1
K.L. Mines
I stopped in at lunch time. The food was fresh & the staff were moving people out quickly. Great food and service. I will definitely be visiting this location again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Quesadilla, Burrito, Burrito Bowl, Tacos, Veggie Full Bowl, Chips, High Protein Bowl
Patrick Boehringer
You pay for food that they give you a half a scoop of protein and think that that's appropriate. I've decided not to come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Leblanc Heather
First time coming here not much of a selection, cheap w their products, employees had bad attitudes. I won't be back. Qdoba is much much better.
Dan
A lot of the bad reviews are from when this location first opened and was severely understaffed. It is well-staffed now.
This is your average Chipotle. Decently healthy food for a relatively good price.
Food was fresh,but I barely had meat, so I couldn't really enjoy my lunch. I know if stop by here again, I'll would have set aside extra money or use rewards for an equal portion of meat. Food was tasty overall I would prepare to spend a little more for meat
This location has consistently provided me with terrible service, the employees have terrible attitudes (except the taller black man with the beard that usually works in the early afternoon - he’s awesome!). They’re always sighing, never welcoming, rolling their eyes, and making rude comments about their fellow employees.
But what really matters is that they are constantly out of EVERYTHING. I understand this happening once in awhile but when you’re consistently out of multiple items that needs to be addressed and corrected.
If you go after 5pm the store is always a dirty mess.
I think the only thing that would help this location would be to let go of most of the staff, retrain the ones that don’t look like they hate their customers, and have the general manager there during ALL business hours until the store is turned around.
Atmosphere: 1
Food: 2
Service: 1
Win Cheddar
Will be the last time I order from this store. This was their second chance to get it right. Asked for extra lettuce and fajita veggies on my burrito bowl and there was hardly any on there. Go to the app to complain and got a free drink. Seriously, how about making the orders correctly!
Food: 1
Michelle Garza
Not full bowls with little interaction with employees kinda upset from this stop andbthe chips were stale
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips
Veena Polanki
Ordered 3 bowls and 1 quesadilla. All were packed in one bag with the quesadilla at the bottom, squished. And then the sour cream spilled into the bag ☹️. The sour cream in the quesadilla was partially spread on the beans. Not something my son prefers. The box was smooshed in the bottom ? what do you expect. I picked up my food at the fast lane and seems like they are short on staff, the associate came after some time. I was wondering if the restaurant was closed. I am not happy with the service this time. They have been average other times I have ordered. But today was disappointing.
Atmosphere: 2
Food: 4
Service: 1
Jennifer Nowacki
The staff was super friendly. The food was really good and they had everything in stock. Will definitely go back again.
If I could give 0 stars on atmosphere and service I would. I walk in at 10:15 mind you they close at 11pm and there’s music blasting, trash bags all over the place and people “cleaning”, the food station where they serve looked so filthy like nobody even clean the glass and just slings food all over the place. I wish I honestly took pictures of it all to send to the city. I go to pour my lemonade and BOOM like 4 little fruit flies come out the of the area by it… absolutely disgusting the management of this location should honestly just be ashamed. I would give a 0 stars to service to top it all off the person making my bowl kept wiping his nose with his arm and was mute to everything I even said. I hope this location gets shut down or management actually does their job.
Atmosphere: 1
Food: 1
Service: 1
How are they soo cheap with beans???. It's not like I asked for extra meat!
Atmosphere: 1
Food: 1
Service: 1
Was disappointed that the Carne asada was not available as the Build-your-own offering and that the red chimichurri sauce was so hot. However, minus the sauce, the burrito bowl meal was good.
Atmosphere: 3
Food: 3
Service: 3
*****UPDATE******
This restaurant isn't under staffed it's the horrible workers. Don't believe the comments.
Don't waste your time at "HOODPOTLE". I was just there today and nobody said a word. I told the one guy don't waste your time you look busy.
Atmosphere: 1
Food: 1
Service: 1
I stopped in at lunch time. The food was fresh & the staff were moving people out quickly. Great food and service. I will definitely be visiting this location again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Quesadilla, Burrito, Burrito Bowl, Tacos, Veggie Full Bowl, Chips, High Protein Bowl
You pay for food that they give you a half a scoop of protein and think that that's appropriate. I've decided not to come back to this location.
Atmosphere: 1
Food: 1
Service: 1
First time coming here not much of a selection, cheap w their products, employees had bad attitudes. I won't be back. Qdoba is much much better.
A lot of the bad reviews are from when this location first opened and was severely understaffed. It is well-staffed now.
This is your average Chipotle. Decently healthy food for a relatively good price.
Atmosphere: 5
Food: 4
Service: 5
Chicken burrito excellent. Friendly staff. Quick prep.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito
Food was fresh,but I barely had meat, so I couldn't really enjoy my lunch. I know if stop by here again, I'll would have set aside extra money or use rewards for an equal portion of meat. Food was tasty overall I would prepare to spend a little more for meat
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
This location has consistently provided me with terrible service, the employees have terrible attitudes (except the taller black man with the beard that usually works in the early afternoon - he’s awesome!). They’re always sighing, never welcoming, rolling their eyes, and making rude comments about their fellow employees.
But what really matters is that they are constantly out of EVERYTHING. I understand this happening once in awhile but when you’re consistently out of multiple items that needs to be addressed and corrected.
If you go after 5pm the store is always a dirty mess.
I think the only thing that would help this location would be to let go of most of the staff, retrain the ones that don’t look like they hate their customers, and have the general manager there during ALL business hours until the store is turned around.
Atmosphere: 1
Food: 2
Service: 1
Will be the last time I order from this store. This was their second chance to get it right. Asked for extra lettuce and fajita veggies on my burrito bowl and there was hardly any on there. Go to the app to complain and got a free drink. Seriously, how about making the orders correctly!
Food: 1
Not full bowls with little interaction with employees kinda upset from this stop andbthe chips were stale
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips
Ordered 3 bowls and 1 quesadilla. All were packed in one bag with the quesadilla at the bottom, squished. And then the sour cream spilled into the bag ☹️. The sour cream in the quesadilla was partially spread on the beans. Not something my son prefers. The box was smooshed in the bottom ? what do you expect.
I picked up my food at the fast lane and seems like they are short on staff, the associate came after some time. I was wondering if the restaurant was closed. I am not happy with the service this time.
They have been average other times I have ordered. But today was disappointing.
Atmosphere: 2
Food: 4
Service: 1
The staff was super friendly. The food was really good and they had everything in stock. Will definitely go back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips
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