I've never left a bad review for any establishment or just a review in general, but this morning, I was treated so poorly for no reason. I placed a mobile order and went to the drive-thru to pick it up, but no one said anything over the intercom. I waited a minute or two while two cars pulled up behind me, so I said hello a few times. I figured maybe I didn't pull close enough to the speaker, so I went around to the window to explain that I probably messed up and didn't pull close enough. I expected a confused look when I pulled up, but what I didn't expect was a rude look and tone when the girl opened the window. I said, "Hi, I hope I don't come across rude, but I didn't hear anyone over the intercom..." to have her cut me off and say, "You probably didn't pull close enough to set off the sensors." While half paying attention to me. I was about to apologize and, of course, take the blame for being confusing, but she gave me a look almost like, "I haven't got all day what do you want." I told her I had a mobile order, she closed the window, then a couple seconds later handed my food and drink out, then closed the window without a word. I was gonna say thank you and to have a nice day, but she was side eyeing me while I checked my bag to make sure both items were there. Now listen, I've worked in customer service for 6 years. I know how sucky it can be and how customers can be nasty. And sometimes people just have a flat-out bad day. But there is no reason to immediately jump to being rude in a situation like that. I was gonna give her a dollar for the inconvenience on my end, but I guess she was in too much of a hurry to give the next customer bad service.
Atmosphere: 1
Food: 3
Service: 1
Sydney Androsuk
I ordered a brown sugar iced coffee around 6am to prepare for my work shift and I vomited it all out almost 2 hours later. I don’t know if the milk went bad or what but please check expiration dates!
Atmosphere: 3
Food: 1
Service: 2
Chanel Cook
I’ve been coming here off and on for about five years now and within the past couple years, they got new workers that are completely horrible when they make your drink wrong they always try to justify it and blame your tastebuds basically when I try to explain them I always get this drink and it taste nothing like what they put out. They never want to remake your drink so this last time I went through and got a cookie butter cold brew that tasted like water and they didn’t put any flavour shots so when I come through and tell them that my drink was made and explain what was wrong with it she told me that that’s how it taste. That’s how it comes. I explained to her this is my favourite drink, and I literally only come to Dunkin’ Donuts this time of year specifically just to get this drink. so she proceeded to take my drink and put a flavour shot in it and try to give it back to me when I told her no I would like my drink to be remade because I already had to drive back there for it to be properly made, and the coffee part taste like water so I wanted new coffee in my drink and she looked at me like I was crazy and then when she made my drink and it tasted better, she says I made it the same way. I told her I don’t know what to tell you but the drink you gave me tasted like water with no flavour shots so it couldn’t have been made the right way. And she continued to battle with me and then she told me to have a good day. in no circumstance should an employee of a fast food restaurant battling what I’m tasting wrong by in a dirk I always get. Ridiculous. Horrible I won’t be back to this location. Not to mention eveytime I come here the drinks taste horrible there’s times where my husband and I have thrown away both our whole coffee from this exact location because it’s not even edible. Only come here if you want to throw money away.
Aaron Crawford
They don’t have nothing for sandwiches your sandwich will be dry all they have is ketchup
Atmosphere: 1
Food: 5
Service: 3
anjum begum
My coffee smelled bad. I think the creamer was spoiled.
Atmosphere: 1
Food: 1
Service: 1
Gary Macleod
Have to wait a long time
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bagels with Cream Cheese Spread
Kelly Sheehy
These dunkin workers have got it goin’ ON the food is perfect every time and so is my drink. I look forward to going every other morning!!
Very nice people they are always nice. However, the quality of the donuts sometimes is not the best, they are old and stale in numerous times.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Bagels with Cream Cheese Spread
C Hall
That's Dunkinus in the area cleaner than the one on Grand River and better than the one on Grand River.
Atmosphere: 4
Food: 5
Service: 5
Stephanie Stringer
This is genuinely my favorite place to get coffee. Normally with Dunkin the coffee taste depends on who is working, but they are always consistent and delicious here!
Atmosphere: 5
Food: 5
Service: 5
Carl Hinrichsen
I am not usually one to write reviews, but this needs to be said. As a driver(door dash) I can get past the long wait time for an order. Stuff happens and orders get delayed. While I waited for my(clients) order however I witnessed food being dropped on the ground and not discarded but employes made jokes and proceeded to place food in serving trays. This is unsafe. This is unacceptable. I have only ever driven others orders and have not eaten here personally. Don't think I will start. It is a shame and worth noting I go to 3 or 4 different dunken locations. This is the first time I have ever seen anything like this.
Atmosphere: 1
Food: 1
Service: 1
Susie J.
This is one of the nicest Dunkin’ stores I have ever been in! Most of the staff has been there for years. No major turnover of staff. Everybody is always super pleasant and welcoming! They always remember what I order, too!!! Love this place!❤️
I've never left a bad review for any establishment or just a review in general, but this morning, I was treated so poorly for no reason. I placed a mobile order and went to the drive-thru to pick it up, but no one said anything over the intercom. I waited a minute or two while two cars pulled up behind me, so I said hello a few times. I figured maybe I didn't pull close enough to the speaker, so I went around to the window to explain that I probably messed up and didn't pull close enough. I expected a confused look when I pulled up, but what I didn't expect was a rude look and tone when the girl opened the window. I said, "Hi, I hope I don't come across rude, but I didn't hear anyone over the intercom..." to have her cut me off and say, "You probably didn't pull close enough to set off the sensors." While half paying attention to me. I was about to apologize and, of course, take the blame for being confusing, but she gave me a look almost like, "I haven't got all day what do you want." I told her I had a mobile order, she closed the window, then a couple seconds later handed my food and drink out, then closed the window without a word. I was gonna say thank you and to have a nice day, but she was side eyeing me while I checked my bag to make sure both items were there. Now listen, I've worked in customer service for 6 years. I know how sucky it can be and how customers can be nasty. And sometimes people just have a flat-out bad day. But there is no reason to immediately jump to being rude in a situation like that. I was gonna give her a dollar for the inconvenience on my end, but I guess she was in too much of a hurry to give the next customer bad service.
Atmosphere: 1
Food: 3
Service: 1
I ordered a brown sugar iced coffee around 6am to prepare for my work shift and I vomited it all out almost 2 hours later. I don’t know if the milk went bad or what but please check expiration dates!
Atmosphere: 3
Food: 1
Service: 2
I’ve been coming here off and on for about five years now and within the past couple years, they got new workers that are completely horrible when they make your drink wrong they always try to justify it and blame your tastebuds basically when I try to explain them I always get this drink and it taste nothing like what they put out. They never want to remake your drink so this last time I went through and got a cookie butter cold brew that tasted like water and they didn’t put any flavour shots so when I come through and tell them that my drink was made and explain what was wrong with it she told me that that’s how it taste. That’s how it comes. I explained to her this is my favourite drink, and I literally only come to Dunkin’ Donuts this time of year specifically just to get this drink. so she proceeded to take my drink and put a flavour shot in it and try to give it back to me when I told her no I would like my drink to be remade because I already had to drive back there for it to be properly made, and the coffee part taste like water so I wanted new coffee in my drink and she looked at me like I was crazy and then when she made my drink and it tasted better, she says I made it the same way. I told her I don’t know what to tell you but the drink you gave me tasted like water with no flavour shots so it couldn’t have been made the right way. And she continued to battle with me and then she told me to have a good day. in no circumstance should an employee of a fast food restaurant battling what I’m tasting wrong by in a dirk I always get. Ridiculous. Horrible I won’t be back to this location. Not to mention eveytime I come here the drinks taste horrible there’s times where my husband and I have thrown away both our whole coffee from this exact location because it’s not even edible. Only come here if you want to throw money away.
They don’t have nothing for sandwiches your sandwich will be dry all they have is ketchup
Atmosphere: 1
Food: 5
Service: 3
My coffee smelled bad. I think the creamer was spoiled.
Atmosphere: 1
Food: 1
Service: 1
Have to wait a long time
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bagels with Cream Cheese Spread
These dunkin workers have got it goin’ ON the food is perfect every time and so is my drink. I look forward to going every other morning!!
Atmosphere: 5
Food: 5
Service: 5
Great drinks hot and cold
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Bagels with Cream Cheese Spread, Classic Donuts, Bagel
Ordered a frozen caramel coffee. All cream no caramel taste or even a coffee taste absolutely gross
Atmosphere: 4
Food: 1
Service: 4
Mediocre Dunkin. Donut did not seem fresh. Store was not clean. Needs updating.
Restaurantji Recommends
Very nice people they are always nice. However, the quality of the donuts sometimes is not the best, they are old and stale in numerous times.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Bagels with Cream Cheese Spread
That's Dunkinus in the area cleaner than the one on Grand River and better than the one on Grand River.
Atmosphere: 4
Food: 5
Service: 5
This is genuinely my favorite place to get coffee. Normally with Dunkin the coffee taste depends on who is working, but they are always consistent and delicious here!
Atmosphere: 5
Food: 5
Service: 5
I am not usually one to write reviews, but this needs to be said. As a driver(door dash) I can get past the long wait time for an order. Stuff happens and orders get delayed. While I waited for my(clients) order however I witnessed food being dropped on the ground and not discarded but employes made jokes and proceeded to place food in serving trays. This is unsafe. This is unacceptable. I have only ever driven others orders and have not eaten here personally. Don't think I will start. It is a shame and worth noting I go to 3 or 4 different dunken locations. This is the first time I have ever seen anything like this.
Atmosphere: 1
Food: 1
Service: 1
This is one of the nicest Dunkin’ stores I have ever been in! Most of the staff has been there for years. No major turnover of staff. Everybody is always super pleasant and welcoming! They always remember what I order, too!!! Love this place!❤️
Atmosphere: 5
Food: 5
Service: 5
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