The food has always been fine for the price, but the service is pretty awful. Probably won't go back because of that. One time they messed up my online order, but made me place a new order and spend more money because their online system doesn't give receipts. This last time we ordered online and even though the food was ready, paid for, and there were employees just chatting, we had to wait 15 minutes just to grab it. We asked for service many times, but were only told to wait.
Atmosphere: 1
Food: 3
Service: 1
Jeff March
Always friendly and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hunan Chicken
Tabitha Harris
My family and I had enjoyed their food, but their service has went down. Not sure if someone else has taken over, but the service is terrible. On 2/9/24 my father ordered pork egg foo young and he gets shrimp egg foo young. I remembered this incident because I don't eat shrimp and I had to order something else because they were closed when my father got home and we discovered it was shrimp egg foo young. At any rate, they promised my dad they would write it down that they owed him a quart of egg foo young. Yesterday, when I was placing an order and asked to get the pork egg foo young for my father ( I gave the date of the incident and my father's phone number) the person kept asking me if I wanted to get the items I ordered and a "manager" would call me back about the quart of egg foo young. This, of course, happened after being on hold for a while a couple of times. They asked again is I was placing an order or was I waiting for a manager to call me back. I told them I would wait for a manager. They called me back and asked me again if I wanted them to place the order I had. I was told the person who took the order that day was not there. Then I was told I could order the other items and bring it up at the front counter about the quart of pork egg foo young. What sense did that make? I just told the person to cancel the order and have the manager reach out to me. She said to keep my phone line open, do you think I got a call? Absolutely not. I ended up going to King Shing on Carpenter Rd at a friend's suggestion and their service and food was great. I will not be going back to Great Wall again. As another reviewer said there are other better Chinese food restaurants with better service.
Atmosphere: 1
Food: 1
Service: 1
Nikki Gio
Food is great! Always consistently good food. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
C H
The chinese lady at the front is rude and lacks professionalism. I've been going there nearly 20 yrs, but no more. Over the years the qualty of ingredients used in the food has gotten worse of the years. They tell you the order will be ready in 10min, but when you get there you still wait another 15-20 minutes. I told the Chinese woman with the unpleasant disposition that you should not be lieing to paying customers. So I'm done patronizing this restaurant or any Chinese restaurant for that matter. My physician said their food made for Americans are full of MSG and preservatives that are not good for you. He recommended Vietnamese food instead. There's several in the Ypsilanti-Ann Arbor area their food is delectable.
Atmosphere: 1
Food: 2
Service: 1
Brooke L.
Outrageously expensive. General sows chicken and pepper, steak, and onion is $36 and some change. I know prices have gone up but.... jeez. I'll never order from here again. Anywhere else. The place on Ellsworth & us12 is $22 for the exact same order
Travis Cannon
Great Chinese food for a good price and location close to home. General tso is great, sweet and sour chicken, sesame beef, crab Rangoon, fried rice etc. All have been great over the years.
Have been going to the Great Wall in Canton for 20 years family owned, but it changed families quite a bit. Food is outstanding.
David T.
Good food. However, they do not know what "no peas or carrots" means in English..............................
Vin Sugent
The food is good, but the service sucks. The last four times we ordered from there, my dish was incorrect every time. Of course it is totally my fault for thinking anything would change especially after the second time.I suggest you check your order thoroughly before you leave. It really is not worth the hassle though. There are other and better Asian food options in the area.
This place USED to be good. But the past half dozen orders I've placed, they've gotten them wrong. Example: I ordered an item off of the menu using the letter-number combination and item description exactly as it appeared on the menu. They gave me the wrong dish. And the messed up thing, they argue me every time I've asked them to correct the error saying it was my fault. I can understand this happening once; but, several times. I am never eating at Great Wall again.
Jamie Thomas
I ordered my food at 5:43pm... I arrived at 6pm.... It's 6:52pm and I'm still waiting.... 10 minutes my a$$!!! ?????
Atmosphere: 2
Service: 1
Christopher Ramey
I placed an order over the phone. The lady repeated my order back to me and it was correct. My daughter picked up the food and brought it home and we were given extra food and charged for it. I called the restaurant back and they refused to give me a refund for the food I did not order. They offered a five dollar credit that was all. Needless to say, I will never be going back there again! Kind of sad because I've been going there for years. I was told that I could bring the food back but I am not willing to drive a half hour to return food.
Atmosphere: 1
Food: 2
Service: 1
Christopher R.
They took extra money from my account. If you order from here, I would be extra careful and make sure you are not being charged for things you did not purchase.
The food has always been fine for the price, but the service is pretty awful. Probably won't go back because of that. One time they messed up my online order, but made me place a new order and spend more money because their online system doesn't give receipts. This last time we ordered online and even though the food was ready, paid for, and there were employees just chatting, we had to wait 15 minutes just to grab it. We asked for service many times, but were only told to wait.
Atmosphere: 1
Food: 3
Service: 1
Always friendly and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hunan Chicken
My family and I had enjoyed their food, but their service has went down. Not sure if someone else has taken over, but the service is terrible. On 2/9/24 my father ordered pork egg foo young and he gets shrimp egg foo young. I remembered this incident because I don't eat shrimp and I had to order something else because they were closed when my father got home and we discovered it was shrimp egg foo young. At any rate, they promised my dad they would write it down that they owed him a quart of egg foo young. Yesterday, when I was placing an order and asked to get the pork egg foo young for my father ( I gave the date of the incident and my father's phone number) the person kept asking me if I wanted to get the items I ordered and a "manager" would call me back about the quart of egg foo young. This, of course, happened after being on hold for a while a couple of times. They asked again is I was placing an order or was I waiting for a manager to call me back. I told them I would wait for a manager. They called me back and asked me again if I wanted them to place the order I had. I was told the person who took the order that day was not there. Then I was told I could order the other items and bring it up at the front counter about the quart of pork egg foo young. What sense did that make? I just told the person to cancel the order and have the manager reach out to me. She said to keep my phone line open, do you think I got a call? Absolutely not. I ended up going to King Shing on Carpenter Rd at a friend's suggestion and their service and food was great. I will not be going back to Great Wall again. As another reviewer said there are other better Chinese food restaurants with better service.
Atmosphere: 1
Food: 1
Service: 1
Food is great! Always consistently good food. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
The chinese lady at the front is rude and lacks professionalism. I've been going there nearly 20 yrs, but no more. Over the years the qualty of ingredients used in the food has gotten worse of the years. They tell you the order will be ready in 10min, but when you get there you still wait another 15-20 minutes. I told the Chinese woman with the unpleasant disposition that you should not be lieing to paying customers. So I'm done patronizing this restaurant or any Chinese restaurant for that matter. My physician said their food made for Americans are full of MSG and preservatives that are not good for you. He recommended Vietnamese food instead. There's several in the Ypsilanti-Ann Arbor area their food is delectable.
Atmosphere: 1
Food: 2
Service: 1
Outrageously expensive. General sows chicken and pepper, steak, and onion is $36 and some change. I know prices have gone up but.... jeez. I'll never order from here again. Anywhere else. The place on Ellsworth & us12 is $22 for the exact same order
Great Chinese food for a good price and location close to home. General tso is great, sweet and sour chicken, sesame beef, crab Rangoon, fried rice etc. All have been great over the years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Fried Rice, Hunan Chicken, Sauce, Soup
Have been going to the Great Wall in Canton for 20 years family owned, but it changed families quite a bit. Food is outstanding.
Good food. However, they do not know what "no peas or carrots" means in English..............................
The food is good, but the service sucks. The last four times we ordered from there, my dish was incorrect every time. Of course it is totally my fault for thinking anything would change especially after the second time.I suggest you check your order thoroughly before you leave. It really is not worth the hassle though. There are other and better Asian food options in the area.
Food: 5
Service: 1
Restaurantji Recommends
This place USED to be good. But the past half dozen orders I've placed, they've gotten them wrong. Example: I ordered an item off of the menu using the letter-number combination and item description exactly as it appeared on the menu. They gave me the wrong dish. And the messed up thing, they argue me every time I've asked them to correct the error saying it was my fault. I can understand this happening once; but, several times. I am never eating at Great Wall again.
I ordered my food at 5:43pm... I arrived at 6pm.... It's 6:52pm and I'm still waiting.... 10 minutes my a$$!!! ?????
Atmosphere: 2
Service: 1
I placed an order over the phone. The lady repeated my order back to me and it was correct. My daughter picked up the food and brought it home and we were given extra food and charged for it. I called the restaurant back and they refused to give me a refund for the food I did not order. They offered a five dollar credit that was all. Needless to say, I will never be going back there again! Kind of sad because I've been going there for years. I was told that I could bring the food back but I am not willing to drive a half hour to return food.
Atmosphere: 1
Food: 2
Service: 1
They took extra money from my account. If you order from here, I would be extra careful and make sure you are not being charged for things you did not purchase.
Very good food! Not greasy and good flavor!