Didn't get order. The times aren't up to date on service apps. Wasted a long time waiting for delivery while they said our order is processing and eventually the driver canceled the order as the restaurant closed.
Tremonisha Edwards
I don’t know WHO the pizza chef is tonight but they chef’n!!!! Our food was soooo good!! Always a good experience here!
Customer service today is completely absent. I walked in and no one was at the register. I could hear people cursing in the kitchen talking about how many orders they had. There was an elderly woman in line in front of me and the eventual cashier told her the cost of the pizza. She held out the cash for a full minute while he prioritized putting her items in a bag over taking the money. He didn't thank her and seeing her walk away from such a negative experience made me really sad.
I was next in line and there seem to be a malfunction with the cash register. The cashier put both hands on his head and grimaced and frustration, ordering someone in the kitchen to come out and take care of the issue for him. He went to the back and either through or dropped metal items on the floor again, venting about how busy he was. The person who ended up helping me spoke so quietly I couldn't hear him, and probably didn't think me on my way out either. I go here about once a week, and because the staff is young it feels like a college vibe which is fine, but today it was just straight up disrespectful. No one should feel stressed out picking up their food.
Atmosphere: 1
Food: 2
Service: 1
Devon McAllister
Foods always good. The staff friendly and attentive.
Ordered a cheese pizza. Was told ten minute wait. Fine, no problem. 18 minutes later the one employee who seemed to acually be working while a bunch more were in back chatting got me my pizza, which had been sitting in the warmer.
Atmosphere: 1
Food: 2
Service: 1
Travis Taylor
We called in an order all i could here was the "kids" yelling at each other and could hardly understand the "kid" that answered the phone. I ordered 3 crazy stuffed crust pizzas and was given a total and time till ready. When the order was finally ready they weren't what I ordered and then I was told that the item i ordered was discontinued and offered to add the butter and parm for an extra fee and said that's all they could do. It is always chaos in there.
Recently, my family and I received three gift cards. When I called the 888 number on the back of the cards, it confirmed a balance of $10 on each. However, when I attempted to use them at the store, the employees informed me there was no balance on the cards. I suspected an issue with the magnetic strip. Despite visiting three different locations (Packard, Washtenaw, and Holmes Rd), no employee offered a solution or seemed to care.
Initially, I didn't think this would be a major issue, but I encountered extremely unprofessional and unfriendly service at these locations. As someone who rarely complains, I felt compelled to share this due to the disrespect I experienced.
I’m not the type of customer who says, “I’ll never come back,” because my kids love your pizza. However, I do expect better customer service. I understand the staff may be busy, but overhearing conversations about their weekends or complaining about customers is not acceptable. Little Caesars corporate should consider retraining some of their employees.
Thank you we’re listening
Atmosphere: 2
Food: 3
Service: 1
Tyree Bridges
Pizza was good but customer service gave me weird vibes
Didn't get order. The times aren't up to date on service apps. Wasted a long time waiting for delivery while they said our order is processing and eventually the driver canceled the order as the restaurant closed.
I don’t know WHO the pizza chef is tonight but they chef’n!!!! Our food was soooo good!! Always a good experience here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Custom Round Pizza, Extramostbestest Pepperoni
it was cool
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Crazy Bread
Customer service today is completely absent. I walked in and no one was at the register. I could hear people cursing in the kitchen talking about how many orders they had. There was an elderly woman in line in front of me and the eventual cashier told her the cost of the pizza. She held out the cash for a full minute while he prioritized putting her items in a bag over taking the money. He didn't thank her and seeing her walk away from such a negative experience made me really sad.
I was next in line and there seem to be a malfunction with the cash register. The cashier put both hands on his head and grimaced and frustration, ordering someone in the kitchen to come out and take care of the issue for him. He went to the back and either through or dropped metal items on the floor again, venting about how busy he was. The person who ended up helping me spoke so quietly I couldn't hear him, and probably didn't think me on my way out either. I go here about once a week, and because the staff is young it feels like a college vibe which is fine, but today it was just straight up disrespectful. No one should feel stressed out picking up their food.
Atmosphere: 1
Food: 2
Service: 1
Foods always good. The staff friendly and attentive.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Crazy Combo Crazy Bread & Crazy Sauce
Ordered a cheese pizza. Was told ten minute wait. Fine, no problem. 18 minutes later the one employee who seemed to acually be working while a bunch more were in back chatting got me my pizza, which had been sitting in the warmer.
Atmosphere: 1
Food: 2
Service: 1
We called in an order all i could here was the "kids" yelling at each other and could hardly understand the "kid" that answered the phone. I ordered 3 crazy stuffed crust pizzas and was given a total and time till ready. When the order was finally ready they weren't what I ordered and then I was told that the item i ordered was discontinued and offered to add the butter and parm for an extra fee and said that's all they could do. It is always chaos in there.
Atmosphere: 1
Food: 3
Service: 1
I like this location the best
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Wings, Hula Hawaiian, Crazy Combo Crazy Bread & Crazy Sauce
Recently, my family and I received three gift cards. When I called the 888 number on the back of the cards, it confirmed a balance of $10 on each. However, when I attempted to use them at the store, the employees informed me there was no balance on the cards. I suspected an issue with the magnetic strip. Despite visiting three different locations (Packard, Washtenaw, and Holmes Rd), no employee offered a solution or seemed to care.
Initially, I didn't think this would be a major issue, but I encountered extremely unprofessional and unfriendly service at these locations. As someone who rarely complains, I felt compelled to share this due to the disrespect I experienced.
I’m not the type of customer who says, “I’ll never come back,” because my kids love your pizza. However, I do expect better customer service. I understand the staff may be busy, but overhearing conversations about their weekends or complaining about customers is not acceptable. Little Caesars corporate should consider retraining some of their employees.
Thank you we’re listening
Atmosphere: 2
Food: 3
Service: 1
Pizza was good but customer service gave me weird vibes
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Got cheese bread and crazy bread from here, and it tasted old and stale. Will not be going back to this location anytime soon!!
Atmosphere: 2
Food: 2
Service: 4
I'm not a big fan of Little Caesars, but the new crazy puffs are very good.
Atmosphere: 3
Food: 3
Service: 5
Just as good as pizza hut, but only $7 out the door.
Great young staff, pizza always comes out fresh!
Atmosphere: 5
Food: 5
Service: 5
Like a bunch of high teenagers playing in the kitchen
Atmosphere: 1
Service: 1
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