Literally had a LIVE fly inside my orange juice, don’t understand how they didn’t see that before they served me. Also, drive through staff are very untrained, every single time I try to order, they don’t enter the correct items and I need to repeat myself 2-4 times. As a former McDonald’s worker, this place is very low quality
Atmosphere: 2
Food: 2
Service: 1
Derek Branim
My order was wrong and half the food was cold. At the first window they wanted me to pay for someone else's order and at the second they didn't know which drink to give me.
Atmosphere: 3
Food: 1
Service: 2
S J
The food I received does not look edible. So much grease. A crispy chicken should be crispy not a sponge of grease. I will not be eating it
Food: 1
Service: 4
Recommended dishes: Mcchicken
Sn
Thank you to armondo fernadez for your great customer service and always being kind and professional. Thank you for not giving me a hard time when i ask for my food to be cooked to order. I appreciate you. Thanks again
Atmosphere: 5
Food: 5
Service: 5
E V 1
Helpful staff and fresh hot fast food.
Atmosphere: 3
Food: 5
Service: 5
Shay H.
went in the drive-through just for a cup of tea. The employee would not take Lane one. Eventually, I went inside and asked why they weren’t taking that lane and the manager said it might’ve been a sensor issue so she would help inside. ended up waiting about 10 minutes altogether for a single cup of tea not even to be ordered because they had no sense of urgency. why do all locations in this area have poor customer service ?
Atmosphere: 1
Food: 1
Service: 1
Brooke Burton
THE WORST customer service of all time, the two females at the 2nd windows attitudes were absolutely disgusting to see, it makes me feel bad for the people who work with them. They each Gave me attitude because they tried to give me someone else’s order that wasn’t mine.
Beth Kissella
I’m not surprised they only have three stars, these employees run, wild and talk to customers however, they please, there is no accountability and no Professionalism, if your order is right, which is very rarely, you will never get a court, courteous person at the window or at the counter, they really need to fire them all and start over
Atmosphere: 1
Food: 3
Service: 1
team christock
What a mess. It's apparent that this franchise location is poorly managed. The left hand doesn't know what the right hand is doing. It took 20-30 mins to get through the drive thru for what I thought was going to get a quick treat while running errands. After my form of payment was finally taken, it still took several minutes to receive my order - just a drink.
Furthermore, I tried paying with a $50 but it was refused (presumably because they were busy and wanted to retain smaller bills for the remainder of their early 4pm rush). I understand having to maintain a cash drawer so it is somewhat of reasonable request but still annoying and I paid by cc instead.
The BIGGEST ISSUE I had today is when I produced a credit card at their request and it immediately disappeared from my view at the drive thru window for several minutes. If I find out that my credit card has been compromised, the employees at this location is are the primary suspect(s). Any form of payment provided should never leave the customer's sight and there's no excuse for it.
As a positive note, 1 or 2 employees were clearly attempting to keep it together but this was overall a horrible experience. Total chaos.
Lady taking orders in the drive through was super rude and complaining on her microphone and everyone in line could hear . My wife was very mad about the words coming out of her mouth. Then she made everyone wait to take their orders for 8 mins . So we just left this place is a dumpster of a restaurant
Atmosphere: 1
Food: 1
Service: 1
Marsha Abeyta
Waited in the drive thru for 20 minutes. When I got to the speaker I was told they couldn't take my order due to personnel issues. Meanwhile, they continued to take orders from the other lane. Every time I hit this location it's something. Honestly I don't even try to get food from here anymore - just a drink.
Food: 1
Service: 1
jayoko
slow, rude as heck, and unprofessional.
Atmosphere: 1
Service: 1
Jennifer Grob
Waited over 20min for a filet of fish and diet coke. Noone inside and no one in front of is. But the worker got herself a big bag of food. This place is horrible. Always a long long wait.
Service: 1
DA TV
Very nice restaurant! Got my order correct and neat. Workers were very polite and friendly!!
Literally had a LIVE fly inside my orange juice, don’t understand how they didn’t see that before they served me.
Also, drive through staff are very untrained, every single time I try to order, they don’t enter the correct items and I need to repeat myself 2-4 times. As a former McDonald’s worker, this place is very low quality
Atmosphere: 2
Food: 2
Service: 1
My order was wrong and half the food was cold. At the first window they wanted me to pay for someone else's order and at the second they didn't know which drink to give me.
Atmosphere: 3
Food: 1
Service: 2
The food I received does not look edible. So much grease. A crispy chicken should be crispy not a sponge of grease. I will not be eating it
Food: 1
Service: 4
Recommended dishes: Mcchicken
Thank you to armondo fernadez for your great customer service and always being kind and professional. Thank you for not giving me a hard time when i ask for my food to be cooked to order. I appreciate you. Thanks again
Atmosphere: 5
Food: 5
Service: 5
Helpful staff and fresh hot fast food.
Atmosphere: 3
Food: 5
Service: 5
went in the drive-through just for a cup of tea. The employee would not take Lane one. Eventually, I went inside and asked why they weren’t taking that lane and the manager said it might’ve been a sensor issue so she would help inside. ended up waiting about 10 minutes altogether for a single cup of tea not even to be ordered because they had no sense of urgency. why do all locations in this area have poor customer service ?
Atmosphere: 1
Food: 1
Service: 1
THE WORST customer service of all time, the two females at the 2nd windows attitudes were absolutely disgusting to see, it makes me feel bad for the people who work with them. They each Gave me attitude because they tried to give me someone else’s order that wasn’t mine.
I’m not surprised they only have three stars, these employees run, wild and talk to customers however, they please, there is no accountability and no Professionalism, if your order is right, which is very rarely, you will never get a court, courteous person at the window or at the counter, they really need to fire them all and start over
Atmosphere: 1
Food: 3
Service: 1
What a mess. It's apparent that this franchise location is poorly managed. The left hand doesn't know what the right hand is doing. It took 20-30 mins to get through the drive thru for what I thought was going to get a quick treat while running errands. After my form of payment was finally taken, it still took several minutes to receive my order - just a drink.
Furthermore, I tried paying with a $50 but it was refused (presumably because they were busy and wanted to retain smaller bills for the remainder of their early 4pm rush). I understand having to maintain a cash drawer so it is somewhat of reasonable request but still annoying and I paid by cc instead.
The BIGGEST ISSUE I had today is when I produced a credit card at their request and it immediately disappeared from my view at the drive thru window for several minutes. If I find out that my credit card has been compromised, the employees at this location is are the primary suspect(s). Any form of payment provided should never leave the customer's sight and there's no excuse for it.
As a positive note, 1 or 2 employees were clearly attempting to keep it together but this was overall a horrible experience. Total chaos.
Atmosphere: 1
Food: 2
Service: 2
Horrible.
Restaurantji Recommends
Lady taking orders in the drive through was super rude and complaining on her microphone and everyone in line could hear . My wife was very mad about the words coming out of her mouth. Then she made everyone wait to take their orders for 8 mins .
So we just left this place is a dumpster of a restaurant
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive thru for 20 minutes. When I got to the speaker I was told they couldn't take my order due to personnel issues. Meanwhile, they continued to take orders from the other lane. Every time I hit this location it's something. Honestly I don't even try to get food from here anymore - just a drink.
Food: 1
Service: 1
slow, rude as heck, and unprofessional.
Atmosphere: 1
Service: 1
Waited over 20min for a filet of fish and diet coke. Noone inside and no one in front of is. But the worker got herself a big bag of food. This place is horrible. Always a long long wait.
Service: 1
Very nice restaurant! Got my order correct and neat. Workers were very polite and friendly!!
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