The store was dirty I was really surprised this is the first Walmart that I've been in that looked bad customer service couldn't return a couple items because the line was so long and we had waited a long time and they never called anybody up to help so we left I talked to a coach there and told them what happened and that they should have at least two people in there to help when there's that many customers waiting and she said she'd look into it and she said that she guessed they should trade more people to help in there seriously yes you should because customers are number one at every Walmart store and customer should never have to wait like that
Bob L.
Went there yesterday for groceries. Get up to the checkout and they had one checker with a line of 11 carts waiting. The self-service checkouts were also backed up with 4-5 carts in line, as some weren't working. Waited about 10 mins and moved up one cart. At this point, I saw 4 associates BSing in front of the Services dept. I walked up to the group and asked if another check-out could be opened up. At this point the woman watching checkouts named Annette said "no, but we're hiring" which the 3 others thought was funny, I said "here's a better idea, why don't you pitch in?" and walked away. It took 23 mins to finally reach the checkout and right when I do that Annette decides then she would open up a lane in which she ran the register. Both the lady in front of me and the man behind me in line both made comments as to how absurd this all was and her opening the other lane when the line had reduced to about 4 carts. Worse run Walmart I have ever visited
Naomi E.
Was at Walmart today and stood in the paint department for about forty minutes. Asked two people for assistance and no one came. called the service desk from my phone asking for assistance and still no one came. Left store very unhappy with service
Claire J.
I wish I could give them no stars! I made an appointment to get my tires changed and they called me the day of saying they were short staffed and were closing early which I was fun with. They told me to come back the next day at 1:30pm. When I got there at 1pm they told me they didn't have me written down and I never made an appointment even though I had to special order my tires that they had in the back room with my name on them!! They didn't start on my vehicle until 3:30. They took the hub caps off then told me they couldn't change my tires because I had a broken stud. You can see the studs on my vehicle before taking the hub cap off. Then when they were putting everything back together it took them another hour. I didn't leave until 4:30 ish!! When I got home I looked at my studs and I saw the broken stud and it was a fresh break. I think they broke my stud and didn't want to say anything and get in trouble. I will never go back to this place! I suggest if you need to get your tires done go to good year in Albert Lea or go to owatonna or any place but here
Destany L.
I order a tv for pick up it had factory issues so i had no choice but to return right away i called up the store and i got the grouchest man who answered in short i had to come in to customer service. The way i was treated was embarrassing. I was yelled at and pretty much blamed for the factory issues. He refused to help me grab a new tv or even find someone who could help me. I couldnt even exchange it. I had to buy ANOTHER tv and wait for my money to return on my card a week later. I never felt so belittled by someone who was supposed to provide a service and made me feel like i was just a waste of time. Ill never return to the customer service again if i see him working while needing any assistance. I felt so vulnerable and hopless since it was 7:30pm i was stuck with only him working. Walmart has such low standards hiring staff to represent their company and its sad they have to treat people with such low worth.
Alice C.
I have always had wonderful service at the store, whether at customer service, the pharmacy, or picking up an online order. When I had a concern about an order, the staff went out of their way to resolve the issue. Always friendly and helpful!
Patricio F.
I went there and purchased a $45 wifi router. The purchase was simple enough but like many people I lost my receipt when I needed to return it. I walked in the front and the door sensor went off I stopped and waited for an employee. They said to continue on to customer service. When I got there I was told that nothing could be done without a receipt. They treated me as if I stole this thing. They weren't willing to compromise. They said its store policy but when I looked online it says all I need is a photo ID and I could get store credit which is all I was asking for. Their online helpline simply noted the situation but did nothing to resolve it.
Wendy K.
I have to the Albert Lea location several times, and could not get someone to check me out for a business purchase. Today, I was told by the clerk, that he would be willing to check out part of my order? Each time, I saw many employee standing around, I DO NOT work here.
G. K.
What's going on? I have purchased several products at this location that after I got home saw they had expired! AIso, Wal-Mart phasing out the name brand products I choose to buy? It's difficult to find cheese, chips etc., that is made by someone other than Wal-Mart! The produce aisle has also gone down hill. Yesterday I had my fingers poking right into the mushy lemons! I've asked about the meyer lemons they had listed online as available at this store. I was told by the employee how she does not know whats going on because shes been gone. She made about 5 excuses, then I offered to go look in back for the dang lemons! Sheesh! I returned to this store 4 - 5 times after seeing the availability online. No one can help I guess? I reached out online too and was ignored. At Wal-Mart when I smell the fruit for ripeness, I get nauseated. The peaches, cantaloupe and pears have no smell or ripeness! I buy them and wait a long time for them to ripen. The outside gets mold and the inside has no flavor and is crunchy! Not a quality you look for in a peach, cantaloupe or pear! The last 2 watermelons I bought there were no good. I threw the 2nd whole one in the garbage as they were way too over ripe! I am going to start supporting local businesses that care about us by purchasing more at Nelson's, the farmers market or HyVee instead.
Debbie K.
Disgusting bathrooms. No one knows where anything is. No one looks happy or even smiles.
Went there for an oil change. Staff very helpful but machine issues slowed things up. Great prices on what i needed. Check out staff very helpful and friendly, bravo to them. Store clean and everything is marked well. Easy to get to which is very nice!!
Terry King
It would b a good idea to get a little drunk b4 stopping in
Jarrod Schoenecker
The auto service center is slow as balls! (...and that is REALLY slow.)
DENNIS SCHMIDT
It's actually easy to find merchandise here. You just look toward the ceiling and the signage will guide you to the products you're looking for.
Michelle Heggestad
Don't waste your time getting your tire work done! They will either put the wrong expensive tires on or take two hours to get it done.
The store was dirty I was really surprised this is the first Walmart that I've been in that looked bad customer service couldn't return a couple items because the line was so long and we had waited a long time and they never called anybody up to help so we left I talked to a coach there and told them what happened and that they should have at least two people in there to help when there's that many customers waiting and she said she'd look into it and she said that she guessed they should trade more people to help in there seriously yes you should because customers are number one at every Walmart store and customer should never have to wait like that
Went there yesterday for groceries. Get up to the checkout and they had one checker with a line of 11 carts waiting. The self-service checkouts were also backed up with 4-5 carts in line, as some weren't working. Waited about 10 mins and moved up one cart. At this point, I saw 4 associates BSing in front of the Services dept. I walked up to the group and asked if another check-out could be opened up. At this point the woman watching checkouts named Annette said "no, but we're hiring" which the 3 others thought was funny, I said "here's a better idea, why don't you pitch in?" and walked away. It took 23 mins to finally reach the checkout and right when I do that Annette decides then she would open up a lane in which she ran the register. Both the lady in front of me and the man behind me in line both made comments as to how absurd this all was and her opening the other lane when the line had reduced to about 4 carts. Worse run Walmart I have ever visited
Was at Walmart today and stood in the paint department for about forty minutes. Asked two people for assistance and no one came. called the service desk from my phone asking for assistance and still no one came. Left store very unhappy with service
I wish I could give them no stars! I made an appointment to get my tires changed and they called me the day of saying they were short staffed and were closing early which I was fun with. They told me to come back the next day at 1:30pm. When I got there at 1pm they told me they didn't have me written down and I never made an appointment even though I had to special order my tires that they had in the back room with my name on them!! They didn't start on my vehicle until 3:30. They took the hub caps off then told me they couldn't change my tires because I had a broken stud. You can see the studs on my vehicle before taking the hub cap off. Then when they were putting everything back together it took them another hour. I didn't leave until 4:30 ish!! When I got home I looked at my studs and I saw the broken stud and it was a fresh break. I think they broke my stud and didn't want to say anything and get in trouble. I will never go back to this place! I suggest if you need to get your tires done go to good year in Albert Lea or go to owatonna or any place but here
I order a tv for pick up it had factory issues so i had no choice but to return right away i called up the store and i got the grouchest man who answered in short i had to come in to customer service. The way i was treated was embarrassing. I was yelled at and pretty much blamed for the factory issues. He refused to help me grab a new tv or even find someone who could help me. I couldnt even exchange it. I had to buy ANOTHER tv and wait for my money to return on my card a week later. I never felt so belittled by someone who was supposed to provide a service and made me feel like i was just a waste of time. Ill never return to the customer service again if i see him working while needing any assistance. I felt so vulnerable and hopless since it was 7:30pm i was stuck with only him working. Walmart has such low standards hiring staff to represent their company and its sad they have to treat people with such low worth.
I have always had wonderful service at the store, whether at customer service, the pharmacy, or picking up an online order. When I had a concern about an order, the staff went out of their way to resolve the issue. Always friendly and helpful!
I went there and purchased a $45 wifi router. The purchase was simple enough but like many people I lost my receipt when I needed to return it. I walked in the front and the door sensor went off I stopped and waited for an employee. They said to continue on to customer service. When I got there I was told that nothing could be done without a receipt. They treated me as if I stole this thing. They weren't willing to compromise. They said its store policy but when I looked online it says all I need is a photo ID and I could get store credit which is all I was asking for. Their online helpline simply noted the situation but did nothing to resolve it.
I have to the Albert Lea location several times, and could not get someone to check me out for a business purchase. Today, I was told by the clerk, that he would be willing to check out part of my order? Each time, I saw many employee standing around, I DO NOT work here.
What's going on? I have purchased several products at this location that after I got home saw they had expired! AIso, Wal-Mart phasing out the name brand products I choose to buy? It's difficult to find cheese, chips etc., that is made by someone other than Wal-Mart! The produce aisle has also gone down hill. Yesterday I had my fingers poking right into the mushy lemons! I've asked about the meyer lemons they had listed online as available at this store. I was told by the employee how she does not know whats going on because shes been gone. She made about 5 excuses, then I offered to go look in back for the dang lemons! Sheesh! I returned to this store 4 - 5 times after seeing the availability online. No one can help I guess? I reached out online too and was ignored. At Wal-Mart when I smell the fruit for ripeness, I get nauseated. The peaches, cantaloupe and pears have no smell or ripeness! I buy them and wait a long time for them to ripen. The outside gets mold and the inside has no flavor and is crunchy! Not a quality you look for in a peach, cantaloupe or pear! The last 2 watermelons I bought there were no good. I threw the 2nd whole one in the garbage as they were way too over ripe! I am going to start supporting local businesses that care about us by purchasing more at Nelson's, the farmers market or HyVee instead.
Disgusting bathrooms. No one knows where anything is. No one looks happy or even smiles.
Restaurantji Recommends
Went there for an oil change. Staff very helpful but machine issues slowed things up. Great prices on what i needed. Check out staff very helpful and friendly, bravo to them. Store clean and everything is marked well. Easy to get to which is very nice!!
It would b a good idea to get a little drunk b4 stopping in
The auto service center is slow as balls! (...and that is REALLY slow.)
It's actually easy to find merchandise here. You just look toward the ceiling and the signage will guide you to the products you're looking for.
Don't waste your time getting your tire work done! They will either put the wrong expensive tires on or take two hours to get it done.