Firehouse Subs Apple Valley

Those nice tasty looking photos they have on their menu is basically false advertising. I waited for them to make me the worlds most pathetic sandwich. Those couple of bell peppers and 1 onion is what I got when I wanted them added, vegetables must be scarce here as they didn't give me the pickle either. I love a good sandwich shop, however, this is not one.

It firehouse great

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Brisket Sandwich, Chicken Bacon Ranch

Engineer sub 👍

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Club on a Sub

Firehouse has great food, but on two different occasions I've placed an online order at this location with a reasonable pickup in the app, then show up to get my order to have employees telling customers, only when they finally ask, it will be another 45 minutes while offering zero alternatives. I walked out. This is so absolutely unacceptable. I understand getting slammed with orders, but there was no proactive communication, no changes to the pick up time estimate on the app, nothing to indicate that I would need to clear and dedicate part of my day for a $10 sandwich that takes 5 minutes to eat. I'm extremely disappointed and, regretfully, will not be returning to this location. On a lunch break, I need to be able to pick up food and back to work reliably, but unfortunately this is not a restaurant that respects its customers time. There are plenty of other great sandwich shops in the area that do.

Atmosphere: 3

Food: 4

Service: 1

I ordered a sub and then found out I was entitled to a free one as my name started with R. I will never buy from you again

Atmosphere: 1

Food: 1

Service: 1

They messed up 2/4 sandwiches and they even said "I double checked, your order is correct" and it wasn't. Sad to see how people can get hired and they can't even do their job. If I was their boss I would have fired them. Their food is good if they do it right but I've been there one other time so at this pass every other time I go there my order will be wrong and the place wasn't even busy so they weren't rushed.

Atmosphere: 3

Food: 2

Service: 2

The subs are fantastic but there is always some type of issue with ordering. Whether it's slow ordering in person, pick up orders not being ready on time, or issues redeeming rewards.
This store claims to not be able to redeem rewards in store so you are forced to do a pick up order through the app as you are standing there and then your order gets significantly delayed even though you are there in person. This seems a little like they are trying to make you buy more as if you redeem in a store you don't have to make an additional purchase. But if you redeem on the app as a pick up order, you are forced to buy something in order to use the reward.

Atmosphere: 3

Food: 5

Service: 2

Very good subs but also very slow service, takes forever to get your order (every time we go here it's the same...). Order online ahead of time is probably the only way to go with this place. ?

Parking: Getting in and out of this parking lot is a bit tight.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Italian Sub

Great sandwich. Definitely get the garlic bread. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket Sandwich, Italian Sub

Delicious toasted sandwiches every time. Giving my kiddo the hat was just a nice touch of customer service that prompted this review! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Awesome subs. Love the cherry lime ade.

Vegetarian options: Veggie sub

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Keto Hub and Ladder

Tried the philly. It was god awful. I don't think I've ever had a philly with more mayo than cheese. 11 bucks for this? Not coming back.

Atmosphere: 3

Food: 1

Service: 2

My new favorite sub place. The turkey bacon ranch is amazing!! They have hot and cold subs, and the choices are great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bacon Ranch

I got a chicken bacon ranch super sub with chips and a soda 20$

Atmosphere: 4

Food: 4

Good sandwich

Atmosphere: 4

Food: 5

Service: 5