I had better pizza than papa johns and it's not the same sorry to say. There is better pizza places.
Atmosphere: 1
Food: 1
Service: 3
Scott Bradley
The pizza and cheese sticks are great, but the ordering system needs to change. I placed an order for pickup hours before the pickup time and arrived 15min past that pickup time. When I checked in I (and a few others as well) was told because the system puts those orders into the queue 10-15min prior to the requested pickup time, it might still be 30+minutes because they had lots of regular call-in orders as well. I asked if would have been better to just place a regular order than ordering ahead of time and found out that if it's busy, you might have better luck not ordering in advance. Why even offer ordering in advance if you get a worse experience?
Atmosphere: 3
Food: 4
Service: 1
Donald White
I ordered a fairly large order on January 3 2025 They were quite busy, Especially with the new year, just getting. Unfortunately, when they delivered the order, it was incorrect and not what I ordered at all. Definitely put a damper on the night, however I was told by the manager they would comp my order for next time and received a serious apology. Fast-forward to February 24 2025. I called to collect on my credit, and was told it was never put in the system. What the heck, come to find out that was due to being understaffed and they forgetting to Put the credit on my account. The lady who answered the phone tried to take my order, but because they were so busy and she could not find my credit, she ended up asking me to just come up to the store. I thought to myself why am I going to the store but I’ll go ahead. When I got there the gentleman by the name of Ken greeted me and was quick to take my order. He listened to the problem that I had, and I was taken back when he said you know what, I got this. It’s hard to find people who take responsibility, and accountability for things that they may not have personally caused, but willing to go the extra mile. Thank you Ken.
Atmosphere: 5
Food: 5
Service: 5
Lynn Hayes
Pizza arrived cold. According to their animation that shows where the pizza is during the process, it sat minimum 20 minutes dying. I'm sure it was because they are now using door dash. Food was cold despite being delivered in an insulated pizza carrier. It would be nice to know upfront if that is who is delivering the pizza. We used to love this place and ordered frequently, but the taste and product has gone down hill. Called once to voice a concern and was told management would call back. They never did. Owner obviously doesn't care about their product, service or consumer.
Atmosphere: 1
Food: 1
Service: 1
Eman
The order is a wrong order the customer service was very poor gave us the wrong size and was 28 dollars for a large pizza that looks like a small.
Atmosphere: 1
Food: 1
Service: 1
anastasia davis-dunbar
Second time ordering and both times everything was undercooked. Like the dough was still raw and chewy
Andrew Van Heest
Snappy delivery, good deal on a large 1-topping pizza.
Alesia Luhautsova
I ordered a pizza expecting the usual side of jalapeño peppers for a bit of spice, but what I received was ridiculous! The pepper included was laughably small - barely enough to even taste, let alone enjoy. For the price I paid, I expected better quality and portion sizes. Disappointed and reconsidering future orders.
Atmosphere: 1
Food: 1
Service: 1
Shalonda Foster
Came to this restaurant to pick up two dash orders. I was a couple minutes before the pick up time. They told me that it will be a 15 to 20 minute wait I ended up waiting 30 minutes if not more just go back inside and they’re still not ready, but making other people’s orders people walking in and out so unprofessional I would never order from here and I hope I never get another dash order for this location. Very unprofessional need to work on your communication skills and customer service skills because they suck
Ryan Burns
Adding toppings to a specifically ordered item does not remove the toppings that were already on it to begin with. Some people’s kids…
Food: 1
Recommended dishes: Extra Large New York Style Pizza
I’m pissed!!!! I placed order at 3:15 to be picked up at 5:15. Husband was there for an hour and order is not even make yet and the guy told me it’ll be another 45 mins. This place should stop taking order if they know they cannot catch up or make it in time. It said will be ready in 24mins, how is it possible???!!!!! Straight up dishonest. My kids were so bumped out and papa John definitely ruined their Halloween night!!!!
Darrell
Good pizza. Had the pop that we wanted (root beer).
Atmosphere: 5
Food: 5
Service: 5
Erika Link
Our delivery never came and Papa John's ruined our midnight kick off event for our high school soccer team. I picked Papa John's because they offer delivery until 1am. Clearly that is a lie. I called and placed the order and went in to the store to confirm the order and delivery the day of the event to make sure they knew it was legit and answer any delivery questions. Pizza never came. It was devastating. I went back to the store the next day to try and get my money back. Not sure yet if I still have a credit card charge. This has been a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Brandon Noeun
i LOVE papa johns. As a former employee of this specific papa johns (future customer of others) i’d like to point out how the current gm of the store (at the time of this post) is a liar and a thief and enjoys taking from employees and customers. Me obviously not being the first person to occur problems here as i’m writing the post. Good luck to anybody planning on dining or working here. ?
I had better pizza than papa johns and it's not the same sorry to say. There is better pizza places.
Atmosphere: 1
Food: 1
Service: 3
The pizza and cheese sticks are great, but the ordering system needs to change. I placed an order for pickup hours before the pickup time and arrived 15min past that pickup time. When I checked in I (and a few others as well) was told because the system puts those orders into the queue 10-15min prior to the requested pickup time, it might still be 30+minutes because they had lots of regular call-in orders as well. I asked if would have been better to just place a regular order than ordering ahead of time and found out that if it's busy, you might have better luck not ordering in advance. Why even offer ordering in advance if you get a worse experience?
Atmosphere: 3
Food: 4
Service: 1
I ordered a fairly large order on January 3 2025 They were quite busy, Especially with the new year, just getting. Unfortunately, when they delivered the order, it was incorrect and not what I ordered at all. Definitely put a damper on the night, however I was told by the manager they would comp my order for next time and received a serious apology.
Fast-forward to February 24 2025. I called to collect on my credit, and was told it was never put in the system. What the heck, come to find out that was due to being understaffed and they forgetting to Put the credit on my account. The lady who answered the phone tried to take my order, but because they were so busy and she could not find my credit, she ended up asking me to just come up to the store. I thought to myself why am I going to the store but I’ll go ahead. When I got there the gentleman by the name of Ken greeted me and was quick to take my order. He listened to the problem that I had, and I was taken back when he said you know what, I got this. It’s hard to find people who take responsibility, and accountability for things that they may not have personally caused, but willing to go the extra mile.
Thank you Ken.
Atmosphere: 5
Food: 5
Service: 5
Pizza arrived cold. According to their animation that shows where the pizza is during the process, it sat minimum 20 minutes dying. I'm sure it was because they are now using door dash. Food was cold despite being delivered in an insulated pizza carrier. It would be nice to know upfront if that is who is delivering the pizza. We used to love this place and ordered frequently, but the taste and product has gone down hill. Called once to voice a concern and was told management would call back. They never did. Owner obviously doesn't care about their product, service or consumer.
Atmosphere: 1
Food: 1
Service: 1
The order is a wrong order the customer service was very poor gave us the wrong size and was 28 dollars for a large pizza that looks like a small.
Atmosphere: 1
Food: 1
Service: 1
Second time ordering and both times everything was undercooked. Like the dough was still raw and chewy
Snappy delivery, good deal on a large 1-topping pizza.
I ordered a pizza expecting the usual side of jalapeño peppers for a bit of spice, but what I received was ridiculous! The pepper included was laughably small - barely enough to even taste, let alone enjoy. For the price I paid, I expected better quality and portion sizes. Disappointed and reconsidering future orders.
Atmosphere: 1
Food: 1
Service: 1
Came to this restaurant to pick up two dash orders. I was a couple minutes before the pick up time. They told me that it will be a 15 to 20 minute wait I ended up waiting 30 minutes if not more just go back inside and they’re still not ready, but making other people’s orders people walking in and out so unprofessional I would never order from here and I hope I never get another dash order for this location. Very unprofessional need to work on your communication skills and customer service skills because they suck
Adding toppings to a specifically ordered item does not remove the toppings that were already on it to begin with. Some people’s kids…
Food: 1
Recommended dishes: Extra Large New York Style Pizza
Restaurantji Recommends
I’m pissed!!!! I placed order at 3:15 to be picked up at 5:15. Husband was there for an hour and order is not even make yet and the guy told me it’ll be another 45 mins. This place should stop taking order if they know they cannot catch up or make it in time. It said will be ready in 24mins, how is it possible???!!!!! Straight up dishonest. My kids were so bumped out and papa John definitely ruined their Halloween night!!!!
Good pizza. Had the pop that we wanted (root beer).
Atmosphere: 5
Food: 5
Service: 5
Our delivery never came and Papa John's ruined our midnight kick off event for our high school soccer team. I picked Papa John's because they offer delivery until 1am. Clearly that is a lie. I called and placed the order and went in to the store to confirm the order and delivery the day of the event to make sure they knew it was legit and answer any delivery questions. Pizza never came. It was devastating. I went back to the store the next day to try and get my money back. Not sure yet if I still have a credit card charge. This has been a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
i LOVE papa johns. As a former employee of this specific papa johns (future customer of others) i’d like to point out how the current gm of the store (at the time of this post) is a liar and a thief and enjoys taking from employees and customers. Me obviously not being the first person to occur problems here as i’m writing the post. Good luck to anybody planning on dining or working here. ?
Atmosphere: 2
Food: 4
Service: 1
Take out pizza, one of my favs
Atmosphere: 5
Food: 5
Service: 5
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