Rita's Italian Ice & Frozen Custard

Rita’s is the most amazing place to go to get your frozen treats. They have the best frozen custard and Italian Ice. What makes it even better is the staff. From the originals of Anita and Julia to the new comers of Tanner and Olivia the service is second to none. As a regular, they remember the nuances of my off the menu orders and even make some scrumptious suggestions. I can’t recommend this place enough and I wish I could give it more than 5 stars.

Not only is this the best Italian ice & gelato place in the Twin Cities, or dare I say, the US, but it’s also a fabulous family-run small business.
The spring opening is a highly anticipated event for our family. I know it is for the community as well because each year, the lines get longer. October closing for winter is always sad, but it just builds up the hype for next season! We’re so thankful to have this Rita’s location in our neighborhood.
The owners are incredible. Julia is so nice and remembers us and what we like. They also have a gift for hiring the best staff! Through the years, they have had the most amazing people working behind the counter! Obviously, the treats are worth going for, but it’s the people that make you feel important and make us want to go back again and again! Shout out to veterans, Anita and Blake, who helped build the empire. Props to newcomers Tanner & Olivia this season for keeping it special & remembering the crazy off-menu recipes & pink straws!
5 stars because that’s all they allow me to give!

I just had a great custard cookie sandwich served by the best employee Tanner. I asked for his opinion and he gave me a honest opinion with reasoning behind it. 10/10 will come again.

Tanner is the MVE - most valuable employee. He helped me so much figuring out what I want. He offered me samples with a smile and answered all of my questions. 10/10 give this man a raise

I was just at the Apple Valley/Lakeville Cobblestone location and ordered a sundae with chocolate cookies and cream ice cream, gummy bears, and mini M&Ms. I wasn’t aware there were two different types of cookies and cream ice cream, but I specifically pointed to the chocolate version while ordering. Since I didn’t realize there were two options, I asked if it could be switched.

The employee who had partly made my sundae laughed at me and said “nope,” chuckling as he handed me the wrong order. I don’t usually tip, but I did this time because the girl working was helpful. However, the male employee with blonde hair was extremely rude.

It’s one thing to politely explain that a switch couldn’t be made once the sundae was started, but to laugh and dismiss me while handing me the order felt disrespectful and unprofessional. Honestly, I wish I could take back my tip and my business and give it to a place that values their customers. I’ve been a loyal Rita’s customer for over 8 years, and I’ve been to this location and the Eagan location many times. I’ve never had an experience like this until now. Very disappointing…

Great variety and great staff!

Good food and service

a chill place to stop by after shopping at Target. My uncle try cookies dough, it’s very tasty. I try macchiato caramel, is just fine. Will come back to try Italian frozen custard.

First time it stunk like Raw Sewage , Second time it was nail polish remover , Strong enough to make your eyes water , Will not be a third time , place just has a weird vibe .

Ice cream is great.But customer service needs work on. the lady is too distracted.

Great custard, great Italian ice, great flavors and friendly staff.

So good because of so many options on their menu. I love coming here.

Super yummy, loved the cotton candy Italian ice, and they play Modest Mouse so this place is top tier in my opinion

Good quality custard and Italian ice. Not a ton of seating but definitely a favorite place for kids.

Delicious