Should've known to eat somewhere else when we found the door locked due to staffing. Did not get the name of the gentleman working apparently alone, but I would strongly suggest focusing on your customer service... I can understand being frustrated, but you don't take it out on your customers A, and you make sure they get what they ordered the first time around B. We came back to get our sodas but didn't realize we were also missing part of our order until it was too late.
Atmosphere: 1
Food: 2
Service: 1
Dawn Johnston
Food was so fresh! Best KFC I've had in along time! Staff was very friendly!
Atmosphere: 5
Food: 5
Service: 5
R
Love the pot pie!
Atmosphere: 5
Food: 5
Service: 5
Daniel Almaraz
From the moment I walked in with my family we felt welcomed and were greeted with a smile by Billy, this goes a long way. I am definitely dining again. Great Job Billy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wing, Spicy Chicken Sandwich, Honey Sauce, 12 PC Tenders Meal, Gravy, 5 PC Tenders Big Box, Cole Slaw
Mark Olson
2 times I went through the drive up and pre-paid for my order of original chicken, waited in line and 2- 3 mn's later the person came back to the window and told me that there was none left and if I would be ok with extra crispy! This was at 5:30 pm. Your one and only main item and your out!
Atmosphere: 1
Food: 1
Service: 1
becky erath
Wheelchair accessibility: The doors need to be easyer for people in a wheelchairs
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 8 PC Saucy Nuggets
Jeff Peterson
Music just a shade loud.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl, Tender
Richard Maldonado
Just had the best chicken sandwich. The chicken was juicy, thick and crispy, i loved it. And it was made right away for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Felicia Kissling
Storytime. After a long day, I ordered on the app something for dinner. Things seemed to go well, until after I had paid and food was ready for pickup. I specifically remember clicking the coleslaw and potatoes with gravy for sides. Instead, I saw sides of fries. I had hoped that was simply a glitch in the display, but when I arrived to the restaurant, that's what had been sent to the restaurant. Of course, I had been craving KFC mashed potatoes and gravy for a while, so this was just about the straw that got me hard today. The evening manager tonight was super understanding, and made things right. He was super clear and patient, and though I already uninstalled the app, I would highly recommend our KFC for a decent meal with amazing service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gravy
Brett Oleson
I honestly didn't like the chicken too much it was lacking flavor ,kinda bland tasting as was the mashes potatoes. They can fix that problem in my opinion.
Food was absolutely great! It was fresh and hot and great customer service! I would recommend it to anyone!
Atmosphere: 5
Food: 5
Service: 5
Morey Bandel
The best chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 PC Chicken Combo
J M
Got a chicken leg the size of wing. The thigh and breast were smaller than the biscuit. Why are all the pieces so small now? Lower the prices or serve regular size chicken.
Food: 1
Service: 5
Kaylene Tovar-Johnson
If I could give ZERO ☆'s, I would!*FYI* If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!!I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese.At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me.I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!!That may be OK with some customers, but that disgusts me!PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from Austin KFC!!
Should've known to eat somewhere else when we found the door locked due to staffing.
Did not get the name of the gentleman working apparently alone, but I would strongly suggest focusing on your customer service...
I can understand being frustrated, but you don't take it out on your customers A, and you make sure they get what they ordered the first time around B.
We came back to get our sodas but didn't realize we were also missing part of our order until it was too late.
Atmosphere: 1
Food: 2
Service: 1
Food was so fresh! Best KFC I've had in along time! Staff was very friendly!
Atmosphere: 5
Food: 5
Service: 5
Love the pot pie!
Atmosphere: 5
Food: 5
Service: 5
From the moment I walked in with my family we felt welcomed and were greeted with a smile by Billy, this goes a long way. I am definitely dining again. Great Job Billy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wing, Spicy Chicken Sandwich, Honey Sauce, 12 PC Tenders Meal, Gravy, 5 PC Tenders Big Box, Cole Slaw
2 times I went through the drive up and pre-paid for my order of original chicken, waited in line and 2- 3 mn's later the person came back to the window and told me that there was none left and if I would be ok with extra crispy! This was at 5:30 pm. Your one and only main item and your out!
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: The doors need to be easyer for people in a wheelchairs
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 8 PC Saucy Nuggets
Music just a shade loud.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl, Tender
Just had the best chicken sandwich. The chicken was juicy, thick and crispy, i loved it. And it was made right away for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Storytime.
After a long day, I ordered on the app something for dinner. Things seemed to go well, until after I had paid and food was ready for pickup. I specifically remember clicking the coleslaw and potatoes with gravy for sides. Instead, I saw sides of fries.
I had hoped that was simply a glitch in the display, but when I arrived to the restaurant, that's what had been sent to the restaurant. Of course, I had been craving KFC mashed potatoes and gravy for a while, so this was just about the straw that got me hard today. The evening manager tonight was super understanding, and made things right.
He was super clear and patient, and though I already uninstalled the app, I would highly recommend our KFC for a decent meal with amazing service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gravy
I honestly didn't like the chicken too much it was lacking flavor ,kinda bland tasting as was the mashes potatoes.
They can fix that problem in my opinion.
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
Food was absolutely great! It was fresh and hot and great customer service! I would recommend it to anyone!
Atmosphere: 5
Food: 5
Service: 5
The best chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 PC Chicken Combo
Got a chicken leg the size of wing. The thigh and breast were smaller than the biscuit. Why are all the pieces so small now? Lower the prices or serve regular size chicken.
Food: 1
Service: 5
If I could give ZERO ☆'s, I would!*FYI* If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!!I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese.At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me.I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!!That may be OK with some customers, but that disgusts me!PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from Austin KFC!!
Chicken was old!
Atmosphere: 3
Food: 3
Service: 3
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