Pizza Hut
1004 18th Ave NW, Austin
(507) 434-0333
Recent Reviews
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I have had nothing but good food. Happy they will delivery out by lansing at my camper. Happy camper
Atmosphere: 5
Food: 5
Service: 5
Best pizza place I've been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
We ordered as a group at work, I paid, my coworker who placed it as a guest. We did the Backyard BBQ and we literally thought there was zero BBQ on it. I called the store and the sup. on said they can only do so much sauce or else it'll burn. I've had plenty of BBQ pizzas from other places, and there has definitely been enough sauce on it. The sup. offered to add points to my account, and I informed her the girl who ordered, placed as a guest. We didn't want points as last time we ordered at work we did the party for one and when the store was out of fries, they took it upon themselves to do mozz sticks. No phone call to see what we want instead, just subbing. So here I am just wanting money back and no points bc I honestly don't trust my order will be correct. She insists it can't be done. I did the online chat that was available until midnight that night. I was told I'd be contacted within 1-3 business days and I haven't heard anything. This is a joke and I'd really appreciate a refund on my order with food and customer service lacking. If needed, I even took a picture of the pizza, under the cheese, where there supposedly was BBq sauce, and it is literally plain.
Food: 1
Service: 1
My daughter ordered a Pizza that did not arrive. We called to get a refund the next morning. Gentleman told us if we wanted a refund he would need approval. They called and left a message stating we could not get a refund since we did not call the same day. It was the last delivery of the day so we were not able to. Our only option was to go in and pick up a puzza. This is the second time this has happened. Delivery guy says he delivered it but he did not. You can see the driver on the app and he never was even in the area. I would not recommend this location for delivery service.
Service: 1
Ordered the three pizza box deal no sauce on the two pepperoni only on one sausage
Shawn(GM) is my dude. I have nostalgia every time I order the family size(L) ooey gooey cheesy stuff crust pizza with pepperoni and jalapeños. Always order ahead, I say, and then eat it there. I wish the delivery drivers would do something more than just deliver pizza. Some of them look like they need a lesson in food safety and hygiene. I grew up in the food industry, plus made and delivered pizza a year of my life, so I don't mind saying it. When it's a dog eat dog world inside the workplace, I don't enjoy it. Retrain the drivers, and then this place could be flawless.
Atmosphere: 4
Food: 5
Service: 4
Gave 1 star because 0 isn't an option. Waste of money. Ordered pizza for delivery and it took an hour and a half to receive barely room temperature pizza. Called them to see why it was taking so long and got a list of excuses about not having drivers, etc. The driver told me he waited half an hour for my food to be released for him to deliver and he was through door dash. Ended up throwing away a bunch of the food because we found hair embedded in the crust so definitely wasn't from us. Contacted customer service online and was told I would be contacted in 3 days with a resolution to these issues but instead received a coupon for a free pizza to use within 30 days like I want to eat there again anytime soon. For the price I paid I could've gotten better food and service somewhere else.
Atmosphere: 1
Food: 1
Service: 1
My son and I ordered a large pizza and two glasses of water. We were never told we would be charged as if we ordered sodas until bill arrived. We paid five dollars for 3 sips of water that we would have done without if we had been told up front it would cost same as soda. Be cautious of extra charges like this!
Atmosphere: 5
Food: 5
Service: 1
Ordered on line.
Very fast service and delivery.
Food was hot and delicious.
Food: 5
Service: 5
Recommended dishes: Backyard BBQ Chicken Pizza, Breadsticks, Sides
Called placed an order for delivery and added a tip to the credit card for the driver. 35 minuets later they call and say there is no driver that thy will refund my card within 5 to 7 days and i can come pick the order up if i still want it but they will half to charge my card again for 43.00 Not everyone has 90.00 laying in there bank to pay for your mistake when you are hungry. Also they refused to give the number to corporate or head management.
Would not recommend this store to anyone be warned if your hungry and short on cash they will make you regret it and cause you stress..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings
Restaurantji Recommends
You really left my pizza out in the rain? Dafuq were you thinking? I'm glad you didn't grab your tip
Atmosphere: 1
Food: 1
Service: 1
Always good pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cinnamon Sticks, Boneless Wings
Bad service. Plus they don’t acept bill even when your order it’s almost $100
I order fron the app for delivery. When I waited 40 minutes for the delivery I called. The person who answered the stated they do door dash deliveries now and door dash doesn't deliver until the evening. He stated he calls people when delivery orders come in. He didn't call our number. Don't trust the app. They do t do delivery anymore and door dash always delivers not just at night.
This location has never let down. They have a great crew, the food quality is always fantastic, and everything is always ready for pick-up when it’s supposed to be. Thanks Austin!
Parking: Never a problem parking
Kid-friendliness: Easy layout, a few video games.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Veggie Lovers Pizza, Breadsticks
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