I think this place would be better if there was better management.. Seems as though they let their team suffer alone. Employees are almost always very nice, except a few times I have mobile ordered I have not gotten the correct amount of ingredients as stated on the menu, will be standing in line from now on.
Lilly Ewert
I went to this particular location the other night at around 8:40, only one other person was ordering food when I got in some others were eating. I went to the bathroom and when I came out to go and order I stood there for a good 15 minutes, note that I was the only one in the subway line. I look around to see if anyone was there and there was a guy in the alcove by the drive through window. No one was in the drive through. He was on his phone talking to someone and he saw me I know it because we made eye contact and yet he continued talking on the phone. He came over about seven minutes after he saw me, still on his phone call and said “sorry for the wait” I said oh no problem thinking he was going to help me but then he was like oh okay and pointed to his phone walking away to the back continuing his conversation. I waited a few more minutes before I left to see if he was just finishing up the conversation but to no avail he never came back so I left. Also the bathrooms are very unclean, toilets were clogged and paper towels all over the floor. If I could give this place a zero out of five stars I would. The cherry berry side I don’t have a problem with. There is always someone there and helping.
Duwayne Jones
GREAT deal Bear Jones family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Shirley Puschinsky
There was two people working, no one I side but me. Two at drive thru, after a little she looks at me and says I have one more order to take. Said that fine I'll just go. Took for ever to get the two order out, and than looks at me alot later and say What can I get for you ..Really no thanks.
Service: 1
breon quintero
Order from app, waited over a hour for food that was paid for, they didn’t know how cancel a order, didn’t even look to see if my order was at that location told me to go downtown that’s where my order was, one of the girls finds my ticket by the register and then chick said she going on break because she forgot to make the order. So waited a minute for a refund or my food, night shift came in and one of those workers finally made my order. Service sucks, and all she had to do was say my bad I’ll make it now or just refund it!
Atmosphere: 1
Food: 1
Service: 1
Raven Wales
I ordered ahead of time thro the online app and still had to wait for an hour to receive my food. When I asked about my food, the service workers gave me attitude about it. I'd have a better time going to the Walmart subway.
Atmosphere: 2
Food: 3
Service: 1
Alexi Wells
The three people working the counter had an urgency that I haven't seen in a while. They were wonderfully helpful, polite, and efficient. Great service ?
I stopped in yesterday for a sandwich over lunch time. I was next up in line and the lady prepping the sandwich ahead of me wouldn't acknowledge my existence. While that's annoying, that was not the worst of it.Another lady had the slicer on auto slicing some meats, she had no gloves on and was taking slices out the the pile and eating them in front of the guests as a snack. That was enough for me to leave, this is a violation of health and safety standards.
Atmosphere: 1
Food: 1
Service: 1
Deborah Sargent
Get my favorite sandwich or one of their specials. Liked the little sliders, but they quit them.
i sat in the drive thru for 30 minutes asking multiple times if i was able to be helped only to be told i would be helped "shortly" which was anything but short. i ended up just driving away in the end because i had barely been given the time of day let alone had been helped. while i was waiting i consistently saw people who entered the restaurant after i had already been waiting in the drive thru leave with their food. this is unacceptable. it should be first come first serve otherwise the drive thru would never move during certain parts of the day. i highly suggest whoever owns/operates the subway with cherry berry to either hire more help/put more people on shifts so there's not just one person in the restaurant to handle both. or they train their current employees to tell customers that they've had someone waiting that needs to be helped first. i've worked in fast food for 6 years and i try to be understanding but there's absolutely no excuse for what happened.
Atmosphere: 1
Food: 1
Service: 1
Anna Morris
Did not answer the drive thru every time that l have gone to this Subway. I even tried calling the restaurant and they didn't answer that either. Pathetic, really.
Atmosphere: 1
Food: 1
Service: 1
Adam Jacobson
The worst Subway I've ever been to. Unless you come here in person, don't bother ordering. They are consistently missing ingredients on your sandwich unless you're in person, holding their hands. I can't say I've ever had a good experience with online ordering here. Management, owners, somebody! Get yourself together and take responsibility for this trainwreck.
Atmosphere: 3
Food: 1
Service: 1
alejandra jorgensen
Love it !
Atmosphere: 5
Food: 5
Service: 5
Jordan Hess
Pretty garbage unless your homeless no offense. I'd give it a rating but it's not even worth it smh.
Great subs
Atmosphere: 5
Food: 5
Service: 5
I think this place would be better if there was better management.. Seems as though they let their team suffer alone. Employees are almost always very nice, except a few times I have mobile ordered I have not gotten the correct amount of ingredients as stated on the menu, will be standing in line from now on.
I went to this particular location the other night at around 8:40, only one other person was ordering food when I got in some others were eating. I went to the bathroom and when I came out to go and order I stood there for a good 15 minutes, note that I was the only one in the subway line. I look around to see if anyone was there and there was a guy in the alcove by the drive through window. No one was in the drive through. He was on his phone talking to someone and he saw me I know it because we made eye contact and yet he continued talking on the phone. He came over about seven minutes after he saw me, still on his phone call and said “sorry for the wait” I said oh no problem thinking he was going to help me but then he was like oh okay and pointed to his phone walking away to the back continuing his conversation. I waited a few more minutes before I left to see if he was just finishing up the conversation but to no avail he never came back so I left. Also the bathrooms are very unclean, toilets were clogged and paper towels all over the floor. If I could give this place a zero out of five stars I would. The cherry berry side I don’t have a problem with. There is always someone there and helping.
GREAT deal Bear Jones family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
There was two people working, no one I side but me. Two at drive thru, after a little she looks at me and says I have one more order to take. Said that fine I'll just go. Took for ever to get the two order out, and than looks at me alot later and say What can I get for you ..Really no thanks.
Service: 1
Order from app, waited over a hour for food that was paid for, they didn’t know how cancel a order, didn’t even look to see if my order was at that location told me to go downtown that’s where my order was, one of the girls finds my ticket by the register and then chick said she going on break because she forgot to make the order. So waited a minute for a refund or my food, night shift came in and one of those workers finally made my order. Service sucks, and all she had to do was say my bad I’ll make it now or just refund it!
Atmosphere: 1
Food: 1
Service: 1
I ordered ahead of time thro the online app and still had to wait for an hour to receive my food. When I asked about my food, the service workers gave me attitude about it. I'd have a better time going to the Walmart subway.
Atmosphere: 2
Food: 3
Service: 1
The three people working the counter had an urgency that I haven't seen in a while. They were wonderfully helpful, polite, and efficient. Great service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Egg & Cheese, All-Pro Sweet Onion Teriyaki
I stopped in yesterday for a sandwich over lunch time. I was next up in line and the lady prepping the sandwich ahead of me wouldn't acknowledge my existence. While that's annoying, that was not the worst of it.Another lady had the slicer on auto slicing some meats, she had no gloves on and was taking slices out the the pile and eating them in front of the guests as a snack. That was enough for me to leave, this is a violation of health and safety standards.
Atmosphere: 1
Food: 1
Service: 1
Get my favorite sandwich or one of their specials. Liked the little sliders, but they quit them.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
i sat in the drive thru for 30 minutes asking multiple times if i was able to be helped only to be told i would be helped "shortly" which was anything but short. i ended up just driving away in the end because i had barely been given the time of day let alone had been helped. while i was waiting i consistently saw people who entered the restaurant after i had already been waiting in the drive thru leave with their food. this is unacceptable. it should be first come first serve otherwise the drive thru would never move during certain parts of the day. i highly suggest whoever owns/operates the subway with cherry berry to either hire more help/put more people on shifts so there's not just one person in the restaurant to handle both. or they train their current employees to tell customers that they've had someone waiting that needs to be helped first. i've worked in fast food for 6 years and i try to be understanding but there's absolutely no excuse for what happened.
Atmosphere: 1
Food: 1
Service: 1
Did not answer the drive thru every time that l have gone to this Subway. I even tried calling the restaurant and they didn't answer that either. Pathetic, really.
Atmosphere: 1
Food: 1
Service: 1
The worst Subway I've ever been to. Unless you come here in person, don't bother ordering. They are consistently missing ingredients on your sandwich unless you're in person, holding their hands. I can't say I've ever had a good experience with online ordering here. Management, owners, somebody! Get yourself together and take responsibility for this trainwreck.
Atmosphere: 3
Food: 1
Service: 1
Love it !
Atmosphere: 5
Food: 5
Service: 5
Pretty garbage unless your homeless no offense. I'd give it a rating but it's not even worth it smh.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies
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