Why have a drive thru if you don't plan to staff or utilize it. If you are going to force ppl to just enter. What a fricken joke of a store. I drive around and enter and the staff goes into the back and ignores. If you don't want to serve ppl then close.
Atmosphere: 1
Food: 1
Service: 1
Mark Johnson
Great stuff. Thank you and your employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chip
Aly Fairchild
Extremely slow service
Atmosphere: 1
Service: 1
Andy Lam
This has got to be the worst subway in America. It’s like the workers didn’t care just as long as they fulfilled the order. If this one was indicative of all subways, who would want to go?
I ordered a protein bowl, with veggies, and this is what I got, just bare minimum slopped in there.
Service: 1
Kristen Banes
Worst experience. Slow, I was the only one there. Then she put raw bacon on my wrap. When I asked if that was.cooked she said I didn't say anything about cooking it. Really?
Jeffrey Kanne
Ordered on app for pickup right after opening. ***Update. After submitting a complaint through Sunbway corporate, the owner personally reached out to me and apologized. She set things right. I’m glad she cares about her customers.***
Worker didn’t open. Store opens at 9. It was after 9 and nothing was ready. Food wasn’t even out yet. Let us inside and said it would just be a bit. Finally we had to leave to be elsewhere and she said she’d cancel our order. Later we discover it was marked as picked up so we weren’t refunded. Will deal with it through credit card bank. Very poor service.
Vegetarian options: Veggie sandwich available
Atmosphere: 4
Service: 1
Ray Ostman
I had initial trouble trying to purchase four gift card and stopped back the next day to see if they were activated or not. The manager, Randi had already looked into the situation before I arrived and had new cards waiting for me. She then went above and beyond to make it right for me. Let's just say she was very generous with me. Customer service like this is not common nowadays. I am impressed!
Cheryl Cloud
Average all the way around.
Atmosphere: 3
Food: 3
Service: 3
Brianna Sanders
Went to drive through could hear the workers laughing and talking no one answered the intercoms I drove around to the front to walk in and Workers were extremely rude, one starred me down as if to intimidate me after I just requested my kids and my own sandwich then skipped over me to the lady behind me and I simply said o sorry I wanted a sandwich too that’s when the starring happened she then left completely didn’t come back to finish my sandwich… toppings were messy in the container (lettuce in with the pickles, tomatoes and cucumbers were mixed etc.) Overall an awful experience the subway by across from the mall is WAY better! And much cleaner
Atmosphere: 1
Food: 1
Service: 1
Seth .P
The woman working was slightly rushed but managed to provide excellent service anyway, the other people ordering were slightly rude to her though.
Worker hit her penjamin right in front of us. Was super faded took 10 minutes to make my sub with no line. Also gave me a medium cup after trying to get a large because they were out of larges at the register. Worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 3
Service: 1
Chris Jaranson
We ordered and picked up was all good!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Bacon Ranch Melt
Mario S.
This place is hit or miss. The sandwiches are usually pretty good but the service is a mess. The guys that work there mess around so much they barely help the customers and they didn’t know how to apply a coupon. The women that work there get flustered when there’s more than one customer but at least they do their job.
The staff on tonight is sad. The woman is arguing with customers and they are moving slower than I can imagine. Ordered two subs for pickup at 5 and it's 540 and they haven't even started. I'd like to say it's because their busy but watching this show it seems they are just slow and grumpy. I'm patient but this service is so lacking.
Atmosphere: 1
Food: 3
Service: 1
Amy Bowles
Gave great service despite being short staffed and busy!
Why have a drive thru if you don't plan to staff or utilize it. If you are going to force ppl to just enter.
What a fricken joke of a store. I drive around and enter and the staff goes into the back and ignores. If you don't want to serve ppl then close.
Atmosphere: 1
Food: 1
Service: 1
Great stuff. Thank you and your employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chip
Extremely slow service
Atmosphere: 1
Service: 1
This has got to be the worst subway in America. It’s like the workers didn’t care just as long as they fulfilled the order. If this one was indicative of all subways, who would want to go?
I ordered a protein bowl, with veggies, and this is what I got, just bare minimum slopped in there.
Service: 1
Worst experience. Slow, I was the only one there. Then she put raw bacon on my wrap. When I asked if that was.cooked she said I didn't say anything about cooking it. Really?
Ordered on app for pickup right after opening. ***Update. After submitting a complaint through Sunbway corporate, the owner personally reached out to me and apologized. She set things right. I’m glad she cares about her customers.***
Worker didn’t open. Store opens at 9. It was after 9 and nothing was ready. Food wasn’t even out yet. Let us inside and said it would just be a bit. Finally we had to leave to be elsewhere and she said she’d cancel our order. Later we discover it was marked as picked up so we weren’t refunded. Will deal with it through credit card bank. Very poor service.
Vegetarian options: Veggie sandwich available
Atmosphere: 4
Service: 1
I had initial trouble trying to purchase four gift card and stopped back the next day to see if they were activated or not. The manager, Randi had already looked into the situation before I arrived and had new cards waiting for me. She then went above and beyond to make it right for me. Let's just say she was very generous with me. Customer service like this is not common nowadays. I am impressed!
Average all the way around.
Atmosphere: 3
Food: 3
Service: 3
Went to drive through could hear the workers laughing and talking no one answered the intercoms I drove around to the front to walk in and Workers were extremely rude, one starred me down as if to intimidate me after I just requested my kids and my own sandwich then skipped over me to the lady behind me and I simply said o sorry I wanted a sandwich too that’s when the starring happened she then left completely didn’t come back to finish my sandwich… toppings were messy in the container (lettuce in with the pickles, tomatoes and cucumbers were mixed etc.)
Overall an awful experience the subway by across from the mall is WAY better! And much cleaner
Atmosphere: 1
Food: 1
Service: 1
The woman working was slightly rushed but managed to provide excellent service anyway, the other people ordering were slightly rude to her though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
Restaurantji Recommends
Worker hit her penjamin right in front of us. Was super faded took 10 minutes to make my sub with no line. Also gave me a medium cup after trying to get a large because they were out of larges at the register. Worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 3
Service: 1
We ordered and picked up was all good!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Bacon Ranch Melt
This place is hit or miss. The sandwiches are usually pretty good but the service is a mess. The guys that work there mess around so much they barely help the customers and they didn’t know how to apply a coupon. The women that work there get flustered when there’s more than one customer but at least they do their job.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cookies, Rotisserie-Style Chicken, Meatball Marinara
The staff on tonight is sad. The woman is arguing with customers and they are moving slower than I can imagine. Ordered two subs for pickup at 5 and it's 540 and they haven't even started. I'd like to say it's because their busy but watching this show it seems they are just slow and grumpy. I'm patient but this service is so lacking.
Atmosphere: 1
Food: 3
Service: 1
Gave great service despite being short staffed and busy!
Atmosphere: 5
Food: 5
Service: 5
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