Imagine paying $15 for a sub and they tell me I’m not allowed to have extra lettuce on my sandwich. Blew my mind
Jordan Karjala
The staff seemed lost
Atmosphere: 1
Food: 2
Service: 1
Lynx Whiskers
It's becoming common for them to run out of ingredients. The app will not notify you either - you just get there to pick up and your sub isn't ready and they can't do anything for you. Horrible.
Atmosphere: 2
Food: 1
Service: 1
Brent Johnson
Last 3 orders 100% incorrect. Talked to employee in store they just laughed. Won't order here again.
Food: 1
Service: 1
Ivan John
My worst experience last night at Subway in Big Lake. 8:49 pm tried to oder 4 ft long subs. No white bread, 6 foot wheat bread, Asiago cheese bread Ft long. Ran out of tomatoes, pepperoni, guchomoli, ... Pretty much I had to substitute every single sub from size of bread and choice. Manager was not available, workers that I do not blame at all, as they stated these items we are left with to make Subs. No discounts for compromised order . I asked around and this location does run out of materials 1 to 2 hrs before closing. Manager is not taking care of sufficient inventory to make subs. Totally disappointed, will be visiting the manger of store tomorrow to discuss my purchase.
Atmosphere: 3
Food: 1
Tom (Bigballer)
I ordered online around 7:45 and pickup would be 8:03 and when I when in it was still not ready and they had a line so I sat in my car for a bit I repeated this till it was ready at 8:40 when I grabbed my food they informed me that they had ran out of a lot of things chicken being one and only having white bread instead of calling me to let me know they made the choice to make it turkey because they had no chicken and only had white bread. So I told them that they should have called and asked what I wanted. They replied with it is what it is. I will never of Back there again they also would not give a refund.
Atmosphere: 1
Food: 1
Service: 1
Annette
Great sandwiches
Food: 4
Service: 4
Heidi Nelson
Very busy.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
Sarah M.
Always soooooo slow!! They'll do a million online orders and never acknowledge the people standing in line, so you stand and wait for 15-20 mins. Always the same issue. Likely done giving them more chances at this point.
Atmosphere: 2
Food: 5
Service: 2
Dennis “DJ”
Horrible food, the staff members attitudes are hit or miss. Ordered online, when I got home last night all 5 sandwiches we're dried out, burned, (they were untoasted) and there was barely any veggies or condiments on them. This staff member knew he was making garbage and flat out didn't care.1/10/24Update, decided to give them another try years later. Ordered The Beast which should have 5 meats totaling 1.5 lbs and double cheese. Got a thin layer of 3 meats and minimal veggies. Normally, this sandwich won't close. At this location, it's smaller than a regular sandwich. I basically gave then an extra $5 for less food, rubbery bread, and since it was an online order, I gave them an undeserved tip. At this point, I have to assume the owner or manager is telling their people to skim ingredients since the workers are different. Just shut the doors.
Imagine paying $15 for a sub and they tell me I’m not allowed to have extra lettuce on my sandwich. Blew my mind
The staff seemed lost
Atmosphere: 1
Food: 2
Service: 1
It's becoming common for them to run out of ingredients. The app will not notify you either - you just get there to pick up and your sub isn't ready and they can't do anything for you. Horrible.
Atmosphere: 2
Food: 1
Service: 1
Last 3 orders 100% incorrect. Talked to employee in store they just laughed. Won't order here again.
Food: 1
Service: 1
My worst experience last night at Subway in Big Lake. 8:49 pm tried to oder 4 ft long subs. No white bread, 6 foot wheat bread, Asiago cheese bread Ft long. Ran out of tomatoes, pepperoni, guchomoli, ... Pretty much I had to substitute every single sub from size of bread and choice. Manager was not available, workers that I do not blame at all, as they stated these items we are left with to make Subs. No discounts for compromised order . I asked around and this location does run out of materials 1 to 2 hrs before closing. Manager is not taking care of sufficient inventory to make subs. Totally disappointed, will be visiting the manger of store tomorrow to discuss my purchase.
Atmosphere: 3
Food: 1
I ordered online around 7:45 and pickup would be 8:03 and when I when in it was still not ready and they had a line so I sat in my car for a bit I repeated this till it was ready at 8:40 when I grabbed my food they informed me that they had ran out of a lot of things chicken being one and only having white bread instead of calling me to let me know they made the choice to make it turkey because they had no chicken and only had white bread. So I told them that they should have called and asked what I wanted. They replied with it is what it is. I will never of Back there again they also would not give a refund.
Atmosphere: 1
Food: 1
Service: 1
Great sandwiches
Food: 4
Service: 4
Very busy.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
Always soooooo slow!! They'll do a million online orders and never acknowledge the people standing in line, so you stand and wait for 15-20 mins. Always the same issue. Likely done giving them more chances at this point.
Atmosphere: 2
Food: 5
Service: 2
Horrible food, the staff members attitudes are hit or miss. Ordered online, when I got home last night all 5 sandwiches we're dried out, burned, (they were untoasted) and there was barely any veggies or condiments on them. This staff member knew he was making garbage and flat out didn't care.1/10/24Update, decided to give them another try years later. Ordered The Beast which should have 5 meats totaling 1.5 lbs and double cheese. Got a thin layer of 3 meats and minimal veggies. Normally, this sandwich won't close. At this location, it's smaller than a regular sandwich. I basically gave then an extra $5 for less food, rubbery bread, and since it was an online order, I gave them an undeserved tip. At this point, I have to assume the owner or manager is telling their people to skim ingredients since the workers are different. Just shut the doors.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Parking: Great device today Mike and Travis saw them cleaning an made a great sub
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Spicy Italian, Oven Roasted Chicken, Black Forest Ham, Roast Beef, Meatball Pepperoni Melt, Turkey Breast, Teriyaki Blitz, The Beast
Every time we order they get it wrong. Do you just have idiot's working there? Learn how to read and follow directions!!!!!??????
Atmosphere: 2
Food: 1
Service: 1
I literally think I could make a better edible sandwich with my hands cut off ???
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Turkey Breast
Excellent service. The employees were customer orientated and service was fantastic. Really enjoyed my time.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service and very rude
Atmosphere: 1
Food: 1
Service: 1
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