I have been to this Arby’s many times and it always has fast, friendly, and professional service. The woman manager is a gem! She is always very helpful, friendly, and completely professional. She has a fantastic attitude and is the main reason I keep coming back here. The food is outstanding: hot, fresh, and delicious!
Very lazy and non engaging night shift workers. Kept me waiting for a while to even engage with me talkless about the long wait on the food.
Service: 1
Clint Duraine
Chicken was tiny on both sandwiches. Potato cakes cold, cashier kinda crabby
Atmosphere: 2
Food: 2
Service: 2
Miss Botwin
I ordered a roast beef combo meal and additionally some mozzarella sticks. I got fries and potato cakes but bo mozzarella sticks. And the food wasn’t even warm, it was cold-cold.
Atmosphere: 2
Food: 2
Service: 1
Janelle Hein
I'm sure the employees were trying, but they really didn't know what they were doing. As I stood and waited too long for my order, I observed at least twice that they messed up the orders. The shift manager would check the bags and take things out and put them in different bags. When they finally noticed me still waiting, I was asked what my order was. I told her and she looked at the monitor and my order had been deleted. She was able to pull it back up, but it was just strange. Good thing I wasn't in a hurry!
Atmosphere: 2
Food: 4
Service: 2
Aaron Walcott
Took 20 minutes to get our food and the place was virtually empty and no other cars in the drive through. We only ordered 3 roast beef sandwiches and 4 sliders. There was a lot of sauce under the bun but very little on the sandwich. The beef and cheddar ones were barely even warm. Service was not good either. Not going back to this location.
Atmosphere: 1
Food: 1
Service: 1
andrew wolf
This red haired lady was pretty rude to the old couple in front of us as well as me like “yeah you I’m talking to you” to the old couple food was great though
Matthew Barnabei
Today was the first time I went to this particular Arby’s location. Came here with my wife, children, and in-laws after church. Overall it was a bad experience. The outside of the restaurant does look very dated compared to other Arby’s locations, but I actually assumed that this would mean the service and food were very good if it’s been there for such a long time. Upon entering the restaurant, myself, and my young son noticed that it smelled pretty bad in there. But we went ahead and ordered our food. Then, we started talking to other folks waiting for their food. Some had been there for 20 minutes waiting for their order despite the restaurant essentially being empty. Ours took about 15 minutes, which is longer than I think it should be but not egregious. While waiting, we saw other customers having issues with their orders as well. Some were related to customers using the app. Also, there was a woman behind the counter who I assumed was a manager that was being particularly nice to her fellow associates or customers. Also, the bathrooms were not great - I’ll leave it at that. The food itself was just fine, but as I left, I found myself asking how this place could possibly stay in business.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Roast Beef, Potato Cakes
Steven Røste
Like every other Arby's I visit, this one can't remember to put Arby's sauce in your drive-thru order when requested.
Food: 4
Service: 3
Shannon Amundson-Knittel
Service was a bit slow for a non rush hour. Apologies were made for the wait. I did appreciate that. I like the new stake bites.
They always give me the wrong food, every time I go…
Atmosphere: 3
Food: 5
Service: 1
Jay Johnson
Good go to food. Portions seem smaller and au jus not more than room temp.
Atmosphere: 4
Food: 4
Service: 5
Johnny Howell
Slow service. We’ve been sitting in the drive through for twenty minutes and counting…
Andrew Moore
I'm a regular. I can’t say enough good things. These things are good. Good things about this place. Native Champlinite here. Over 100 orders from this location, I’ve never had a single negative visit. The food is consistently spot-on. Nothing cold, nothing soggy. You get what you order, every time. You forgot to ask for extra sauce? Don't worry about it. They remember customers preferences from from their customers’ previous visits. The friendly service truly elevates the whole experience, and I want to give a special shoutout to Brandon, one of their standout workers. Seriously. His warmth and efficiency make every visit a pleasure, and he’s a big reason why this Arby’s feels like a home a few blocks away from home. Keep up the amazing work, Brandon. Thanks Arby's.
Atmosphere: 5
Food: 5
Service: 5
Shyannah Bisek
I don't even want to rate it a star... I was doing a door dashing order. Waited about 5 or so minutes until I had help. Mind you I had my baby with me. She asked what I wanted this smaller girl did and I said I have a door dashing order. The other lady making the food said you might as well just cancel that order and walk out that way. I have a $94.00 order. She was very rude and very unprofessional. She even called her employee I dont want to hear it dirty mouth. I'm guessing it was the manager. I'm trying to call to find out the name but no answer. This was on Tuesday August 26 2025 around 6:45pm
I have been to this Arby’s many times and it always has fast, friendly, and professional service. The woman manager is a gem! She is always very helpful, friendly, and completely professional. She has a fantastic attitude and is the main reason I keep coming back here. The food is outstanding: hot, fresh, and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef, Classic Roast Beef
Very lazy and non engaging night shift workers. Kept me waiting for a while to even engage with me talkless about the long wait on the food.
Service: 1
Chicken was tiny on both sandwiches. Potato cakes cold, cashier kinda crabby
Atmosphere: 2
Food: 2
Service: 2
I ordered a roast beef combo meal and additionally some mozzarella sticks. I got fries and potato cakes but bo mozzarella sticks. And the food wasn’t even warm, it was cold-cold.
Atmosphere: 2
Food: 2
Service: 1
I'm sure the employees were trying, but they really didn't know what they were doing. As I stood and waited too long for my order, I observed at least twice that they messed up the orders. The shift manager would check the bags and take things out and put them in different bags. When they finally noticed me still waiting, I was asked what my order was. I told her and she looked at the monitor and my order had been deleted. She was able to pull it back up, but it was just strange. Good thing I wasn't in a hurry!
Atmosphere: 2
Food: 4
Service: 2
Took 20 minutes to get our food and the place was virtually empty and no other cars in the drive through. We only ordered 3 roast beef sandwiches and 4 sliders. There was a lot of sauce under the bun but very little on the sandwich. The beef and cheddar ones were barely even warm. Service was not good either. Not going back to this location.
Atmosphere: 1
Food: 1
Service: 1
This red haired lady was pretty rude to the old couple in front of us as well as me like “yeah you I’m talking to you” to the old couple food was great though
Today was the first time I went to this particular Arby’s location. Came here with my wife, children, and in-laws after church. Overall it was a bad experience. The outside of the restaurant does look very dated compared to other Arby’s locations, but I actually assumed that this would mean the service and food were very good if it’s been there for such a long time. Upon entering the restaurant, myself, and my young son noticed that it smelled pretty bad in there. But we went ahead and ordered our food. Then, we started talking to other folks waiting for their food. Some had been there for 20 minutes waiting for their order despite the restaurant essentially being empty. Ours took about 15 minutes, which is longer than I think it should be but not egregious. While waiting, we saw other customers having issues with their orders as well. Some were related to customers using the app. Also, there was a woman behind the counter who I assumed was a manager that was being particularly nice to her fellow associates or customers. Also, the bathrooms were not great - I’ll leave it at that. The food itself was just fine, but as I left, I found myself asking how this place could possibly stay in business.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Roast Beef, Potato Cakes
Like every other Arby's I visit, this one can't remember to put Arby's sauce in your drive-thru order when requested.
Food: 4
Service: 3
Service was a bit slow for a non rush hour. Apologies were made for the wait. I did appreciate that. I like the new stake bites.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Dip
Restaurantji Recommends
They always give me the wrong food, every time I go…
Atmosphere: 3
Food: 5
Service: 1
Good go to food. Portions seem smaller and au jus not more than room temp.
Atmosphere: 4
Food: 4
Service: 5
Slow service. We’ve been sitting in the drive through for twenty minutes and counting…
I'm a regular. I can’t say enough good things. These things are good. Good things about this place. Native Champlinite here. Over 100 orders from this location, I’ve never had a single negative visit. The food is consistently spot-on. Nothing cold, nothing soggy. You get what you order, every time. You forgot to ask for extra sauce? Don't worry about it. They remember customers preferences from from their customers’ previous visits. The friendly service truly elevates the whole experience, and I want to give a special shoutout to Brandon, one of their standout workers. Seriously. His warmth and efficiency make every visit a pleasure, and he’s a big reason why this Arby’s feels like a home a few blocks away from home. Keep up the amazing work, Brandon. Thanks Arby's.
Atmosphere: 5
Food: 5
Service: 5
I don't even want to rate it a star... I was doing a door dashing order. Waited about 5 or so minutes until I had help. Mind you I had my baby with me. She asked what I wanted this smaller girl did and I said I have a door dashing order. The other lady making the food said you might as well just cancel that order and walk out that way. I have a $94.00 order. She was very rude and very unprofessional. She even called her employee I dont want to hear it dirty mouth. I'm guessing it was the manager. I'm trying to call to find out the name but no answer. This was on Tuesday August 26 2025 around 6:45pm
Atmosphere: 1
Service: 1
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