Thanks Maddy for being so kind and helpful tonight!
Atmosphere: 5
Food: 5
Service: 5
Randy Rosinger
Ordered a cinnamon roll. It was hard as ? Had to dip it in coffee to soften it. coffee was cold
Atmosphere: 3
Food: 1
Service: 3
Colette Weilert
Second time ordering the steak sandwich and there is barley any on it. They also didn't even give me a full cup of soup. This place is way too over priced for what you get. Please stop ripping off the customers!
Atmosphere: 2
Food: 1
Service: 3
Charity Sweckard
Stopped in to pick up soup for my daughter. I ordered Broccoli cheese soup and received chicken noodle. I went to the food window and asked them to change it and the worker tried to tell me I ordered chicken noodle. I said I'd like the correct soup. She grabbed the bag looked inside then crumbled up the bag with my complete order and threw it in the garbage. My 10 year old daughter was shocked since she had never seen an adult in the service industry behave so poorly. I did get my soup but I'm usually at this location 3 times a week and will now look for another place to eat or another location. Looking at the reviews on here maybe this management should be overhauled. Clearly they need to learn how to train workers to be respectful. Mistakes happen it's how you respond to them that matters.
Atmosphere: 2
Food: 3
Service: 1
Beth Widell
Wonderful people. Lots of food choices.
Atmosphere: 4
Food: 4
Service: 5
Alicia Davidson
They get takeout orders wrong a lot which can get really frustrating. Another big issue is they are out of so many things literally all the time; they were out of baguettes before 7 p.m. and also out of ciabatta bread before 7 p.m. tonight. I went another day recently and they were already out of kitchen sink cookies. How do they run the dinner rush when they never have items in stock? I decided to order a bread bowl of soup since they were out of baguettes which means I had to pay extra for bread when a baguette is typically included. Got the bread bowl, but they only gave me a cup of soup instead of a bowl. Agh!! Now I’m headed back up there to get this fixed. I’m also sick and didn’t want to go in the restaurant for fear of getting anyone else sick, but now I have no choice.
Atmosphere: 1
Food: 2
Service: 1
Sabrina Holliday
This place is great has awesome staff I was very impressed.
My family really likes this location, and the staff are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Abby Herberg
Confirmed- overpriced hospital food. Over $20 for 2 breakfast sandwiches and iced teas. Presentation was sloppy, unappetizing. Loud environment, self serve kiosks. Definitely not the cozy vibe it was 20+ years ago.
Atmosphere: 3
Food: 3
Service: 2
Ivan Sanchez
Excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Malika Benachour
Very long wait for pricy items.
Atmosphere: 3
Food: 3
Service: 1
Scott Winters
This review is for a specific visit to Panera Blaine back in February 2025. Because of this experience, my family has not returned to any Panera since. On February 23, 2025, we ordered an Asian Sesame Chicken Salad and a bowl of Bistro Onion Soup (Order #1354611). It was a to-go order, so when I got home we started to eat. I had the onion soup, and from the first spoonful something was off, including taste and texture. I had a few more spoonfuls and then it became apparent-it was a mix of onion soup and chili, complete with meat and beans. I have a photo but can’t upload it. I contacted the store and spoke to a very apologetic manager, who took my information and said that she would send a gift card to compensate me for the error, but it would be a couple of weeks before I would receive it in the mail. It’s been more than three months, and nothing has been received as promised, and as I said, we have not returned. I don’t expect my review to build a fire under them to make good on their manager’s promise, but it is very likely they have lost our future business.
Enjoyed the cleanliness and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Thanks Maddy for being so kind and helpful tonight!
Atmosphere: 5
Food: 5
Service: 5
Ordered a cinnamon roll. It was hard as ? Had to dip it in coffee to soften it. coffee was cold
Atmosphere: 3
Food: 1
Service: 3
Second time ordering the steak sandwich and there is barley any on it. They also didn't even give me a full cup of soup. This place is way too over priced for what you get. Please stop ripping off the customers!
Atmosphere: 2
Food: 1
Service: 3
Stopped in to pick up soup for my daughter. I ordered Broccoli cheese soup and received chicken noodle. I went to the food window and asked them to change it and the worker tried to tell me I ordered chicken noodle. I said I'd like the correct soup. She grabbed the bag looked inside then crumbled up the bag with my complete order and threw it in the garbage. My 10 year old daughter was shocked since she had never seen an adult in the service industry behave so poorly. I did get my soup but I'm usually at this location 3 times a week and will now look for another place to eat or another location. Looking at the reviews on here maybe this management should be overhauled. Clearly they need to learn how to train workers to be respectful. Mistakes happen it's how you respond to them that matters.
Atmosphere: 2
Food: 3
Service: 1
Wonderful people. Lots of food choices.
Atmosphere: 4
Food: 4
Service: 5
They get takeout orders wrong a lot which can get really frustrating. Another big issue is they are out of so many things literally all the time; they were out of baguettes before 7 p.m. and also out of ciabatta bread before 7 p.m. tonight. I went another day recently and they were already out of kitchen sink cookies. How do they run the dinner rush when they never have items in stock? I decided to order a bread bowl of soup since they were out of baguettes which means I had to pay extra for bread when a baguette is typically included. Got the bread bowl, but they only gave me a cup of soup instead of a bowl. Agh!! Now I’m headed back up there to get this fixed. I’m also sick and didn’t want to go in the restaurant for fear of getting anyone else sick, but now I have no choice.
Atmosphere: 1
Food: 2
Service: 1
This place is great has awesome staff I was very impressed.
Atmosphere: 5
Food: 5
Service: 5
Good food…poor customer service
panera tastes like equity's privates these days
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My family really likes this location, and the staff are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Confirmed- overpriced hospital food. Over $20 for 2 breakfast sandwiches and iced teas. Presentation was sloppy, unappetizing. Loud environment, self serve kiosks. Definitely not the cozy vibe it was 20+ years ago.
Atmosphere: 3
Food: 3
Service: 2
Excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Very long wait for pricy items.
Atmosphere: 3
Food: 3
Service: 1
This review is for a specific visit to Panera Blaine back in February 2025. Because of this experience, my family has not returned to any Panera since. On February 23, 2025, we ordered an Asian Sesame Chicken Salad and a bowl of Bistro Onion Soup (Order #1354611). It was a to-go order, so when I got home we started to eat. I had the onion soup, and from the first spoonful something was off, including taste and texture. I had a few more spoonfuls and then it became apparent-it was a mix of onion soup and chili, complete with meat and beans. I have a photo but can’t upload it. I contacted the store and spoke to a very apologetic manager, who took my information and said that she would send a gift card to compensate me for the error, but it would be a couple of weeks before I would receive it in the mail. It’s been more than three months, and nothing has been received as promised, and as I said, we have not returned. I don’t expect my review to build a fire under them to make good on their manager’s promise, but it is very likely they have lost our future business.
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