This pic is from Black Friday morning. The baristas did a wonderful job getting the drinks and food out! Great job baristas 🙏🏻(Added emojis over their faces to protect their privacy).
Atmosphere: 5
Food: 5
Service: 5
Kevin Meier
Rick, Becky, Jess, and Mary are the best workers I have ever met at Starbucks. They're customer service is the best and they always make sure I start my day off right. As a daily customer, there are many days where I don't need coffee but I'll go in just to enjoy the experience that they give as a group. Above and beyond for a busy Starbucks.
Atmosphere: 4
Food: 5
Service: 5
Xavier
We went to Starbucks coffee at the Mall of America on the east side just outside of Nickelodeon. We arrived at about 1015 in the morning. Three staff members were literally at the register. I stood there for approximately a minute or so, no one greeted us or said they would be right with us.
After what seemed like an eternity OK one minute or so one of them who appeared to be the manager asked another person to take our order. She then had a short little argument with the other person who was not the manager about taking our order. Wow made me really feel good after that. She took our order, but it was very unpleasant.
Our Coffey order was finished relatively speedy. And I will say the coffee was delicious. Unfortunately I will not order from this Starbucks ever again. I do frequent Starbucks about five times a week. Starbucks Mall of America on the east side is now off of my list. I am a people person. I very rarely give bad reviews so if you get one from me, you’ve earned it.
Atmosphere: 3
Food: 5
Service: 1
Chiara Caldwell
Thank you to Sai for the incredible service yesterday! I appreciate you!
Kim Wilson
Jay is a king, Had no idea what i wanted, just an idea and he made me the perfect drink ✌️😄
Lemmongin
I came for the pumpkin spice latte, and I was pleasently surprised
Atmosphere: 4
Food: 4
Service: 4
LCKids Labs
I asked for a cup ice. I was told it was free with a purchase. I went back to my table and got my coffee and brought it to the same person. She then told me I need to stand in line. The reason I asked her was she was leaning and talk to the other people who where working.
Atmosphere: 3
Food: 4
Service: 1
Graciellah Khang
I ordered a venti and paid 7.50 for a venti and they gave me a grande. I asked if they could make me a venti and they said no I cant make you a venti. The costumer service was bad
Atmosphere: 2
Food: 2
Service: 1
Jurdan Zopa
They are very slow motion. They are very rude. This is a divorce customer service.
I’ve been here multiple times and they always do the same thing. This time I asked for light ice and half my cup is basically just ice disappointing def not worth the money. Also male hispanic cashier with curly hair is very unpleasant def needs to be retrained or at least learn some sort of customer service or manners was very unpleasant and unhelpful don’t recommend would go to another one in the mall.
Atmosphere: 1
Service: 1
Jim Mason
Mmmm coffee
Atmosphere: 5
Food: 5
Service: 5
Andrea Price
Becky, at the cashier. She is a gem! Wonderful lady who brings positive energy to you the moment you step up to place your order. Worth standing in line instead of doing a mobile order! ❤️❤️❤️❤️❤️ Gracias Becky.
Atmosphere: 5
Service: 5
N Smith
My daughter (who’s 10 years) came in and order 2 drinks Caramel ribbon crunch, A refresher and a cake pop. As we are ordering, (a lady who may have been the supervisor) was casually using foul language (cursing) while talking to the cashier who is ringing me up and telling the other 2 employees what needed to be done. I’m thinking very WOW super unprofessional.
As my daughter and I are waiting for our drinks (mind you no one was waiting on drinks with us) it’s just us to at the pick up counter, the lady who may have been the supervisor is helping the young Barista girl make our drinks, she didn’t hand my daughter her drink she places it far away at the other side of the counter that we’re standing at. She knew it was our drink, it was totally obvious, no one else was waiting on a drinks. The young girl does the same to me when she finished with my drink. I asked her can I have a cup of ice she told me no I needed to get back in line cause now she’s backed up with orders. How is that even possible when those ppl just came in. Mind you she did make the ribbon crunch wrong at first she used regular milk instead of oat milk like we ordered but that’s her fault. The cashier must of over heard the conversation cause I initially walked out really upset that she told me to get back in line for a cup of ice but then I turned back around and came in and got back in line because I was going to return my drinks, but she asked the young male who was working to give me a cup of water and I corrected her and informed her I just asked for a cup of ice. Now as I’m standing there waiting for my cup of ice the young girl who had made my drink hands a young white girl her drink directly to her instead of places her drink far away from her like she did our order and she thanked her. Not sure if this was a racial thing or if it was just simply bad customer service. Honestly it felt racial. I didn’t bother even bringing this to who I think may have been the supervisor attention cause I’m sure she heard it cause she was not too far away from the cashier standing right there.
For 1: if that young lady was backed up why didn’t one of the other two employees who were standing there doing other things help her out? She got helped with one drink and the lady walked away and started unboxing something. Also hearing (who I think was the supervisor) use inappropriate language in front of my child I knew this would be a waste of time addressing. However this is super unacceptable. As I read the other reviews I clearly see good customer service is NOT something that this location seems to deliver or cares about. Do better Starbucks!
I liked
Atmosphere: 5
Food: 5
Service: 5
This pic is from Black Friday morning. The baristas did a wonderful job getting the drinks and food out! Great job baristas 🙏🏻(Added emojis over their faces to protect their privacy).
Atmosphere: 5
Food: 5
Service: 5
Rick, Becky, Jess, and Mary are the best workers I have ever met at Starbucks. They're customer service is the best and they always make sure I start my day off right. As a daily customer, there are many days where I don't need coffee but I'll go in just to enjoy the experience that they give as a group. Above and beyond for a busy Starbucks.
Atmosphere: 4
Food: 5
Service: 5
We went to Starbucks coffee at the Mall of America on the east side just outside of Nickelodeon. We arrived at about 1015 in the morning. Three staff members were literally at the register. I stood there for approximately a minute or so, no one greeted us or said they would be right with us.
After what seemed like an eternity OK one minute or so one of them who appeared to be the manager asked another person to take our order. She then had a short little argument with the other person who was not the manager about taking our order. Wow made me really feel good after that. She took our order, but it was very unpleasant.
Our Coffey order was finished relatively speedy. And I will say the coffee was delicious. Unfortunately I will not order from this Starbucks ever again. I do frequent Starbucks about five times a week. Starbucks Mall of America on the east side is now off of my list. I am a people person. I very rarely give bad reviews so if you get one from me, you’ve earned it.
Atmosphere: 3
Food: 5
Service: 1
Thank you to Sai for the incredible service yesterday! I appreciate you!
Jay is a king, Had no idea what i wanted, just an idea and he made me the perfect drink ✌️😄
I came for the pumpkin spice latte, and I was pleasently surprised
Atmosphere: 4
Food: 4
Service: 4
I asked for a cup ice. I was told it was free with a purchase. I went back to my table and got my coffee and brought it to the same person. She then told me I need to stand in line. The reason I asked her was she was leaning and talk to the other people who where working.
Atmosphere: 3
Food: 4
Service: 1
I ordered a venti and paid 7.50 for a venti and they gave me a grande. I asked if they could make me a venti and they said no I cant make you a venti. The costumer service was bad
Atmosphere: 2
Food: 2
Service: 1
They are very slow motion. They are very rude. This is a divorce customer service.
Restaurantji Recommends
Very rude service. Wouldnt reccomend
Atmosphere: 1
Food: 1
Service: 1
I’ve been here multiple times and they always do the same thing. This time I asked for light ice and half my cup is basically just ice disappointing def not worth the money. Also male hispanic cashier with curly hair is very unpleasant def needs to be retrained or at least learn some sort of customer service or manners was very unpleasant and unhelpful don’t recommend would go to another one in the mall.
Atmosphere: 1
Service: 1
Mmmm coffee
Atmosphere: 5
Food: 5
Service: 5
Becky, at the cashier. She is a gem! Wonderful lady who brings positive energy to you the moment you step up to place your order. Worth standing in line instead of doing a mobile order! ❤️❤️❤️❤️❤️ Gracias Becky.
Atmosphere: 5
Service: 5
My daughter (who’s 10 years) came in and order 2 drinks Caramel ribbon crunch, A refresher and a cake pop. As we are ordering, (a lady who may have been the supervisor) was casually using foul language (cursing) while talking to the cashier who is ringing me up and telling the other 2 employees what needed to be done. I’m thinking very WOW super unprofessional.
As my daughter and I are waiting for our drinks (mind you no one was waiting on drinks with us) it’s just us to at the pick up counter, the lady who may have been the supervisor is helping the young Barista girl make our drinks, she didn’t hand my daughter her drink she places it far away at the other side of the counter that we’re standing at. She knew it was our drink, it was totally obvious, no one else was waiting on a drinks. The young girl does the same to me when she finished with my drink. I asked her can I have a cup of ice she told me no I needed to get back in line cause now she’s backed up with orders.
How is that even possible when those ppl just came in. Mind you she did make the ribbon crunch wrong at first she used regular milk instead of oat milk like we ordered but that’s her fault. The cashier must of over heard the conversation cause I initially walked out really upset that she told me to get back in line for a cup of ice but then I turned back around and came in and got back in line because I was going to return my drinks, but she asked the young male who was working to give me a cup of water and I corrected her and informed her I just asked for a cup of ice. Now as I’m standing there waiting for my cup of ice the young girl who had made my drink hands a young white girl her drink directly to her instead of places her drink far away from her like she did our order and she thanked her. Not sure if this was a racial thing or if it was just simply bad customer service. Honestly it felt racial. I didn’t bother even bringing this to who I think may have been the supervisor attention cause I’m sure she heard it cause she was not too far away from the cashier standing right there.
For 1: if that young lady was backed up why didn’t one of the other two employees who were standing there doing other things help her out? She got helped with one drink and the lady walked away and started unboxing something.
Also hearing (who I think was the supervisor) use inappropriate language in front of my child I knew this would be a waste of time addressing. However this is super unacceptable. As I read the other reviews I clearly see good customer service is NOT something that this location seems to deliver or cares about. Do better Starbucks!
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