I received the wrong meal and called customer care. I was told the location manager would call me, but I haven’t received any follow-up. This has been the worst experience I’ve had at any Chick-fil-A location. If I were you, I’d drive a bit further to the Apple Valley Burnsville location instead.
Nurauc
Terrible customer service, Chick-fil-a is supposed to be the top of the top in terms of customer service so if I ask for chicken minis during lunch time you can’t make some??
Atmosphere: 1
Food: 2
Service: 1
KTWilliams
The last 3 of 4 times I've gone to this location my order has been wrong. The only reason I give them 2 stars instead of 1 is because the manager does correct the issue but keeps happing over and over.
Atmosphere: 3
Food: 4
Service: 2
Antonio Sunseri
This location has friendly staff and consistently good food. However, there has been stuff either missing or messed up in my order the last four times I went there. Remember to check your bag before leaving to ensure that everything is there!
Atmosphere: 5
Food: 5
Service: 5
Lucas Ritzman
This chick-fil-a keeps getting worse on worse. Portion sizes are dropping, quality of food is dropping, wait times are up, even when the restaurant isn’t busy. This is no longer the classic, amazing chick-fil-a experience. It’s going downhill. What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
Iskender
This was one of the worst experiences I’ve ever had at a Chick-fil-A. As soon as we walked in, not a single table was clean or sanitized to sit at. Every trash bin was full, and the staff taking orders did not seem pleased to be there. I had placed my order online, and it wasn’t even complete when I picked it up. We ended up having to clean our own table just to sit down. During the entire time we were there, we did not see a single employee attempt to clean tables or empty trash. Very disappointing experience for a location that carries the Chick-fil-A name.
Super slow. Don’t order curbside if you need to be somewhere.
SpaZZco
This was a bit unexpected for us. Every Chick-fil-A we have been to has been very positive. This location in Eagan was not as clean as I would expect. I usually see employees out cleaning tables but instead they all seem to be screwing around in the kitchen. We forgot to add a piece of cheese to one of our sandwiches, my wife went to ask if they could add for us. They were willing. Service was quick but the shift lead who brought our food spilled the drink on several items on our tray. I helped him right the cup as he was about to loose it more. He didn't say anything about it. Instead he just asked us to come to the counter to pay 30 cents for the cheese. That's fair as it's not a free upgrade though good customer service would dictate just fixing that. The chicken was a bit over cooked compared to what I'm used to but was still good. Overall I'm really surprised as I expected the Eagan location to be as good or better than West St Paul. But I was wrong. WSP has always provided a perfect experience.
Atmosphere: 2
Food: 3
Service: 2
Arsi Chabsi
Bro this is the best fast food place in the world if you beef with this you beef with me cus you never disrespect chick fil a the never disappoint me
Atmosphere: 5
Food: 5
Service: 5
Smurf Herder
The food is mid at best. The service is spectacular.
Food: 3
Service: 5
Marcella Schleis
I can’t give a full review sadly cause every time I’ve come here it’s been great and now I’m moving away. But this last time I didn’t even have my order taken and the chick in the drive thru just stared at me while I was waiting in line. BEST CASE she couldn’t take my order but could have come to me and explained that before she proceeded to take other peoples orders.
Best fast food chain by far
Atmosphere: 5
Food: 5
Service: 5
I received the wrong meal and called customer care. I was told the location manager would call me, but I haven’t received any follow-up. This has been the worst experience I’ve had at any Chick-fil-A location. If I were you, I’d drive a bit further to the Apple Valley Burnsville location instead.
Terrible customer service, Chick-fil-a is supposed to be the top of the top in terms of customer service so if I ask for chicken minis during lunch time you can’t make some??
Atmosphere: 1
Food: 2
Service: 1
The last 3 of 4 times I've gone to this location my order has been wrong. The only reason I give them 2 stars instead of 1 is because the manager does correct the issue but keeps happing over and over.
Atmosphere: 3
Food: 4
Service: 2
This location has friendly staff and consistently good food. However, there has been stuff either missing or messed up in my order the last four times I went there. Remember to check your bag before leaving to ensure that everything is there!
Atmosphere: 5
Food: 5
Service: 5
This chick-fil-a keeps getting worse on worse. Portion sizes are dropping, quality of food is dropping, wait times are up, even when the restaurant isn’t busy. This is no longer the classic, amazing chick-fil-a experience. It’s going downhill. What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
This was one of the worst experiences I’ve ever had at a Chick-fil-A. As soon as we walked in, not a single table was clean or sanitized to sit at. Every trash bin was full, and the staff taking orders did not seem pleased to be there. I had placed my order online, and it wasn’t even complete when I picked it up. We ended up having to clean our own table just to sit down. During the entire time we were there, we did not see a single employee attempt to clean tables or empty trash. Very disappointing experience for a location that carries the Chick-fil-A name.
Fast Service. Great food.
Atmosphere: 5
Food: 5
Service: 5
Chicken sandwich was dry.
Food: 2
They gave my food to a random person
Restaurantji Recommends
Super slow. Don’t order curbside if you need to be somewhere.
This was a bit unexpected for us. Every Chick-fil-A we have been to has been very positive. This location in Eagan was not as clean as I would expect. I usually see employees out cleaning tables but instead they all seem to be screwing around in the kitchen. We forgot to add a piece of cheese to one of our sandwiches, my wife went to ask if they could add for us. They were willing. Service was quick but the shift lead who brought our food spilled the drink on several items on our tray. I helped him right the cup as he was about to loose it more. He didn't say anything about it. Instead he just asked us to come to the counter to pay 30 cents for the cheese. That's fair as it's not a free upgrade though good customer service would dictate just fixing that. The chicken was a bit over cooked compared to what I'm used to but was still good. Overall I'm really surprised as I expected the Eagan location to be as good or better than West St Paul. But I was wrong. WSP has always provided a perfect experience.
Atmosphere: 2
Food: 3
Service: 2
Bro this is the best fast food place in the world if you beef with this you beef with me cus you never disrespect chick fil a the never disappoint me
Atmosphere: 5
Food: 5
Service: 5
The food is mid at best. The service is spectacular.
Food: 3
Service: 5
I can’t give a full review sadly cause every time I’ve come here it’s been great and now I’m moving away. But this last time I didn’t even have my order taken and the chick in the drive thru just stared at me while I was waiting in line. BEST CASE she couldn’t take my order but could have come to me and explained that before she proceeded to take other peoples orders.
Atmosphere: 1
Food: 1
Service: 1
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