It would be great if they listened. I asked for light ice They FILLED my cup to the rim with ice. I have taken 4 drinks and my large matcha is almost gone. I basically paid $8 for a large cup of ice with a splash of matcha. I will not be going back to this location!
Atmosphere: 1
Food: 1
Service: 1
Brad F
Counter didn't want to take my app gift card, so I presented the physical gift card, and that was accepted - very strange.
Atmosphere: 3
Food: 3
Service: 3
Caitlin Vazquez
Always order ahead on-line and zip right on through! Always super fast service, and the staff are always nice.
Atmosphere: 5
Food: 5
Service: 5
Dawit Tsegaye
The servers they will forget the orders
Service: 1
Bethany Van Alstine
We had our drinks spill while we were carrying groceries in and they happily remade them for us!
Nik Fradgley
The staff at this Starbucks are always so pleasant. I enjoy going there and ordering in person. This location is nice and airy, and located conveniently in with the shops and restaurants at the Commons.
Atmosphere: 4
Food: 5
Service: 5
Caity Jordan
I Mobile ordered 5 minutes prior to getting to drive thru. Partners were more focused in trying to coach me (with attitude) on when to get to drive thru than just doing what’s right and taking care of the customer. I was never greeted when I got to the window- just simply ignored- even if someone had just said we’ll be with you shortly, but their customer service priorities are not there. They were adequately staffed- there was no one else in the drive thru. The experience felt more like a McDonald’s than what Starbucks has ever felt like.
Atmosphere: 1
Food: 3
Service: 1
Moomoocutie
Great coffee loved them coffee makers this AM
Atmosphere: 5
Food: 5
Service: 5
mcintoshrach
They get my drink wrong half the time, regular mocha instead of white mocha, even when they ring it in correct. Did that yesterday and when I went back to get a refund cause it had gotten too late to drink espresso, they agreed but then tried to just hand me a “corrected” drink that wasn’t even right. It was a hassle to get them to refund me and then they still jipped me by not getting all the modifications and saying they didn’t know how. Very frustrating especially since it keeps happening. Didn’t give a 1 star simply cause the staff is typically nice.
Wow, definitely the best Starbucks in the twin cities. It’s big and spacious. The ambiance was great. My drink was fast and made well. I’m thankful they don’t put iced drinks in paper cups like some of the Starbucks are doing.
Atmosphere: 5
Service: 5
carolyn jackson
3 girls standing and looking at me . Not a thought between their ears. Jaden walks All the way up. Takes my order.! Jaden you’re awesome ! All other girls staring into space shame on you! Be better! Learn from Jaden
Atmosphere: 5
Food: 5
Service: 3
JD M
I ordered a medium lavender matcha latte and they didn't deliver it to me. It's the second time I've ordered drinks here and they do the same thing. They have terrible service. I really won't come here again .
Service: 1
Joe Davitt
Brought the drinks to the table with smiley face in sharpie! The small gestures say it all.
Fantastic customer service Tommy and squad!
Atmosphere: 5
Food: 5
Service: 5
ingrid marcela vargas rodriguez
It was 5:45 in the afternoon we went in because we wanted something hot for the cold and they didn't want to serve us and the place where they served us was full because of the drive thru...: well, we were without a car, bad service
I don't have a good treatment
Atmosphere: 5
Food: 3
Service: 2
It would be great if they listened. I asked for light ice They FILLED my cup to the rim with ice. I have taken 4 drinks and my large matcha is almost gone. I basically paid $8 for a large cup of ice with a splash of matcha. I will not be going back to this location!
Atmosphere: 1
Food: 1
Service: 1
Counter didn't want to take my app gift card, so I presented the physical gift card, and that was accepted - very strange.
Atmosphere: 3
Food: 3
Service: 3
Always order ahead on-line and zip right on through! Always super fast service, and the staff are always nice.
Atmosphere: 5
Food: 5
Service: 5
The servers they will forget the orders
Service: 1
We had our drinks spill while we were carrying groceries in and they happily remade them for us!
The staff at this Starbucks are always so pleasant. I enjoy going there and ordering in person. This location is nice and airy, and located conveniently in with the shops and restaurants at the Commons.
Atmosphere: 4
Food: 5
Service: 5
I Mobile ordered 5 minutes prior to getting to drive thru. Partners were more focused in trying to coach me (with attitude) on when to get to drive thru than just doing what’s right and taking care of the customer. I was never greeted when I got to the window- just simply ignored- even if someone had just said we’ll be with you shortly, but their customer service priorities are not there. They were adequately staffed- there was no one else in the drive thru. The experience felt more like a McDonald’s than what Starbucks has ever felt like.
Atmosphere: 1
Food: 3
Service: 1
Great coffee loved them coffee makers this AM
Atmosphere: 5
Food: 5
Service: 5
They get my drink wrong half the time, regular mocha instead of white mocha, even when they ring it in correct. Did that yesterday and when I went back to get a refund cause it had gotten too late to drink espresso, they agreed but then tried to just hand me a “corrected” drink that wasn’t even right. It was a hassle to get them to refund me and then they still jipped me by not getting all the modifications and saying they didn’t know how. Very frustrating especially since it keeps happening. Didn’t give a 1 star simply cause the staff is typically nice.
Restaurantji Recommends
Wow, definitely the best Starbucks in the twin cities. It’s big and spacious. The ambiance was great. My drink was fast and made well. I’m thankful they don’t put iced drinks in paper cups like some of the Starbucks are doing.
Atmosphere: 5
Service: 5
3 girls standing and looking at me . Not a thought between their ears. Jaden walks All the way up. Takes my order.! Jaden you’re awesome ! All other girls staring into space shame on you! Be better! Learn from Jaden
Atmosphere: 5
Food: 5
Service: 3
I ordered a medium lavender matcha latte and they didn't deliver it to me. It's the second time I've ordered drinks here and they do the same thing. They have terrible service. I really won't come here again .
Service: 1
Brought the drinks to the table with smiley face in sharpie! The small gestures say it all.
Fantastic customer service Tommy and squad!
Atmosphere: 5
Food: 5
Service: 5
It was 5:45 in the afternoon we went in because we wanted something hot for the cold and they didn't want to serve us and the place where they served us was full because of the drive thru...: well, we were without a car, bad service
Service: 1
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