Dairy Queen Grill & Chill

Prices are ridiculous I buy ice cream Walmart anymore.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Chocolate Ice Cream

Me and my family went there and was greeted nicely with the drive thru worker. When wanting to order other food her boss said no. Not understanding why asking the managers name she refused to give it to me. Then said it was Veronica. So I believe it was fabricated. Only grill so we love this place, but customer service needs to be better. This incident happened 4:49 ticket number dt-176

The man working gave me so much anxiety. He was finishing my words and felt like he was… I don’t know but it wasn’t busy and there was no line. I never have any issues here.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Fries, Sundaes

Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Great customer service and really good food. Thanks for taking care of me as a bus driver

Atmosphere: 4

Food: 5

Service: 5

Went for a 6pc. Chicken strip basket to spit. Ended up getting 6pc that were about the size of my finger. I called to speak with the manager to ask about it. I was then yelled at and told there was nothing they could do about it. Tried calling to speak with the owner and could never reach them.

Food: 2

Service: 2

The food was alright but the manager was extremely rude

Atmosphere: 1

Food: 3

Service: 1

Management was extremely rude and unprofessional

Atmosphere: 1

Food: 1

Service: 1

Me and one of my friends wanted something to eat at lunch.

Parking: Easy to park and find parking.

Kid-friendliness: A whole bunch of high schoolers were there.

Wheelchair accessibility: Wheelchair accessible.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Basket, Reese's Peanut Butter Cup Blizzard Treat, Hot Fudge Sundae, Hamburger, Pretzel Sticks with Zesty Queso, Chicken Strips, Reese's Pieces Cookie Dough Blizzard Treat

This place is awesome the service is the best the food is great only fast food burger that actually looks like the burger on the menu! The staff is super nice and very accommodating

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Bad service don’t listen.

Atmosphere: 2

Food: 4

Service: 1

I always order the same thing every time I come here. The chicken strip basket!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Basket

I have been going here since I was a kid. The place is still nice and clean after all these years, and the service is still Minnesota nice as usual. The food was fresh, hot, and came quickly. They even delivered it to my table. The local hang out here at lunch so you know it is a good atmosphere. Overall I like to eat here and get my DQ fix.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Strip Basket

Ordered two 2-for-$5 Super Snacks: one with two cheeseburgers, the other with two small sundaes, with an additional topping for each sundae. The employee read my order back to me and I confirmed it was correct. Including the upcharge for the extra toppings, the subtotal should come to $11.78. I was surprised when I was charged $16.51. I asked the employee at the drive-through window how my order got to be that price, and she didn’t seem to think it was particularly expensive. I asked what is the price of additional sundae toppings, she said it’s .89. So what would be the explanation? I asked if perhaps it was sales tax. She looked like she was thinking about how to answer, and eventually responded with a trepid “Yes…” I said that seems like a lot of sales tax for that amount, to which she replied, “Minnesota tax is crazy.” Well, I don’t disagree with that, but that’s like 29%. I gave her my card and she ran it and gave me my receipt, and then I was able to see that the discrepancy came from a third sundae which I did not order. I then had to go over this receipt with the employee, who then got a supervisor, who in turn looked at the receipt and accounted for the two correct sundaes by setting each on the ledge outside of the window as I described what I ordered. The sundaes continued to sit on the ledge in 80° heat as the supervisor voided the transaction and re-ran my card for the correct amount, this time with no additional items on the ticket. Finally she handed me my sundaes, and eventually the bag with the cheeseburgers. We drove to a park and ate our burgers, then went into the bag for our spoons… only there were no spoons. So we had to drive back to the DQ and ask for spoons. Our sundaes by this time might as well be eaten with straws too. To be fair, my interactions with all the employees were cordial and friendly, but spoons should never be forgotten with an order of sundaes, and additional, unordered items should not find their way onto the ticket, especially when the order was read back without additional unordered items and confirmed by the customer to be accurate at that point. Chilled items should not be placed on the drive-through ledge on a hot day while transaction mistakes are corrected. When a customer pays for double the topping, they should receive double the topping. Yes I got two toppings on each of the sundaes I ordered; however, I received about half the normal amount of each so the total amount of the two toppings combined was equivalent to the standard amount of just one topping. I know times are tough but I paid .89 to have extra and didn’t receive extra. Half the amount of two different toppings combined is not the same as one topping plus an additional topping at their normal individual amounts. It really comes out to be equal to one topping. I’m all for businesses making money but not by cheating the customers. When I told my brother about this visit he said he had a similar experience at the same location, but in his case they charged him for an extra cheeseburger he didn’t order. He can leave his own review on his experience. It seems like there’s a pattern here. I don’t know if they simply charged me for a third sundae and figured they didn’t have to make it, but it was never presented on the ledge along with the other two, so I suspect they were going to give me just the two I ordered while charging me for three and play the odds that I wouldn’t notice or that I would chalk it up to 29% sales tax. If the employee who took my order in the first place hadn’t read it back to me exactly as I had ordered it, this would most likely not occur to me. One more thing, I would’ve shared my experience in a survey before putting this in a Google review, but my receipt didn’t have a survey code. No 15-digit survey code, no 10-digit alphanumeric survey code. I would give this store five stars if they earn it. But while there is room for improvement, I do appreciate the friendly service and correcting their mistake on my order by removing the extra charge for the unordered sundae.

Food: 3

Service: 3

My order was not correct. Didn't get what I paid for and when I tried to correct it the girl was extremely rude and short tempered trying to correct me. I went in and spoke with the owner VICKY and asked her to correct the mistake and correct her employee and she got loud with me in front of dine in customers and said I made her 15 year old employee cry and to get out. I will pursue this with corporate. Most awful customer service I have ever experienced !

Service: 1