Older lady is extremely rude and should not be working dealing with customers.
Atmosphere: 1
Food: 1
Service: 1
Nawal Noel
I feel compelled to leave this review due to the completely uncalled-for way my daughter and I were treated today. I have already emailed Subway’s upper management regarding this incident but have not yet received a response. What should have been a simple visit turned into a highly disrespectful and upsetting experience at the Subway location in East Grand Forks, MN.
We stopped in to quickly order a 6-inch tuna sub on Italian herb bread, toasted, with mayo and chipotle sauce. I used the self-serve kiosk to place the order and then approached the service window to pay and pick it up.
As soon as we got to the window, an older white female lady employee opened it abruptly and shouted, “White or wheat?” I calmly responded that we had selected Italian herb on the kiosk. She repeated the question louder, again disregarding our order. I replied, “Ma’am, I honestly don’t appreciate your tone this morning, but I guess white.”
She then asked if we wanted the sandwich toasted, again ignoring the kiosk order. I reminded her that we had already selected that option. Her response was, “Listen here, I don’t have the oven on and it will take 20 minutes to start up. You need to take it cold.” When I asked whether the oven was broken or if she was just being rude, she didn’t answer. Instead, she abruptly said, “Goodbye, goodbye,” threw the sandwich bread she had just started on into the trash, waved us off, and refused to serve us.
My daughter was already running late for her internship, so we left and went to the Gateway Subway location in Grand Forks, where we were treated with respect and had no issue being served.
Later, I returned to the East Grand Forks location to try to speak with a manager. The same employee was there and refused to give her name or provide contact information for her manager. She claimed her managers were already “aware of how I disrespected her.” I calmly explained that she had been disrespectful to me, and unnecessarily wasteful with product. I asked if she was treating me this way based on how I looked(due to me being a woman of color). Rather than address my concerns, she escalated the situation by calling the police and falsely accusing me of harassment.
I waited in the parking lot for law enforcement so I could fully cooperate. When they arrived, the employee requested a trespass notice be issued against me and demanded that I delete any video or photos taken. I was issued a one-year trespass notice, despite my calm conduct and the fact that I have video evidence of the interaction.
This entire situation is deeply troubling. I believe I was treated unfairly—possibly even targeted—and certainly disrespected without cause. I am requesting that Subway conduct a thorough investigation of this incident, including a review of any store surveillance and audio recordings from that day. I also ask that the trespass notice be reviewed in light of the full context and the video I have retained.
Most importantly, I would like a response outlining what Subway intends to do to address this matter, prevent similar incidents from happening in the future, and repair the harm done to me and my daughter as customers. Lastly, I want to express my sincere appreciation to the two officers who responded to the call. Despite the false accusations made by the employee, they treated me with kindness, respect, and professionalism. They listened to my side calmly and made me feel heard in a very stressful situation. If I could, I would give them a five-star rating. May God bless them and keep them safe always.
Taylor
denied our service for having an outside drink and screamed at us to get out, this is the worst treatment I’ve received from a subway restaurant! NEVER COMING BACK HERE!!!!
Ben Rolfzen
I feel compelled to share my experience at Subway due to the unacceptable treatment my wife and I have encountered on multiple occasions. Unfortunately, our visits have been marred by the behavior of an older lady who works there, whose verbal abuse has left us feeling disrespected and unwelcome.
During our visits, we have experienced firsthand her aggressive tone and harsh remarks directed at us, which were not only uncalled for but also deeply upsetting. On one occasion, I attempted to ask a simple question, and instead of a courteous response, I was met with a barrage of condescending remarks. My wife, who was with me, also faced similar treatment, which was disheartening to witness.
It’s not just us who have been subjected to her outbursts; we have observed her yelling at other customers as well. It’s clear that this type of behavior is not an isolated incident, and it creates a hostile environment that is completely contrary to what one would expect from a customer service establishment.
I attempted to report these incidents to the Better Business Bureau, only to find out that this location is not accredited, which limits the recourse available to affected customers like myself. I am now in the process of escalating this matter to higher management in hopes that action will be taken to address this unacceptable behavior.
It’s truly unfortunate because the services offered at Subway have potential, but the customer service experience has been severely compromised by this individual's behavior. I hope that by sharing my experience, others will be aware and that the management will take the necessary steps to ensure a more respectful and welcoming atmosphere for all customers.
mjohannessohn
Ordered on the app for pickup up at 12:35 and by 1:00 I was still waiting and canceled my order because I wouldn't have time to eat. The 1 person working was rude. Deserves a -5 star review.
Terry Daucsavage
We did not eat there, but the atmosphere and the rooms were very, very nice.
Man of God
I really wish that we could give this place a zero. Went in there ordered a sub, already had a worst attitude there was a lady that screamed and a man when he walked in. Made it instantly an uncomfortable atmosphere. Found out she wasn't fact the lead manager of the whole entire store. After this I was asking for ingredients on my sub and I was told that I wasn't allowed to have more than eight pieces of spinach on my sandwich. Because supposedly an exact words of manager said she was sick of getting bitched out about them using too much spinach. A little does she know but I know the owners and her general manager and they wouldn't say anything like that. The shop is in so desperate need of a new management I can't even begin to tell you the atmosphere there for the employees and for everybody else must be absolutely horrible.
Derek Lilleberg
The bread, I question if it was several days old, it was hard and dry. I would like to think that the man making the sub would of noticed this. Paid way to much for rock hard sandwich....sad, dirty place as well so I recommend simply driving by this subway location and search fro a different one.
aidan osborne
Got order incorrect on both sandwiches
Brenda
Get a new manager. The guy with the bandana sucks. He refuses to fix his mistakes and the girl opted to toast my whole sandwich lettuce and all so now the bread is double toasted and burnt
Last time coming to this one. Why am I paying 14$ for a mid sandwich with one person working both front and drive thru that takes 20 minutes or more to get 3 sandwiches out? Disappointing.
Atmosphere: 2
Food: 3
Service: 1
Richard Roat
All I ask the guy is what the new chicken. Salad looks like,he got an attitude about this pathetic, that is a legitimate question!!! Chicken salad comes in various textures. I decided that although I was hungry for subway,I will go to Hugo's and get less quality but friendly service!!!!
Atmosphere: 1
Food: 1
Service: 1
Lori O'Dell
The guy was really rude. Not welcome I guess. Was not happy at all with my sub. Got a fountain drink the cup said a sub can save the day some might call it a hero....I call it a ZERO!!!!
Atmosphere: 1
Food: 1
Service: 1
Alex Odell
Horrible hard bread rude service won't ever go back probably should just close the location it was so bad
Atmosphere: 1
Food: 1
Service: 1
Robert Nicol
From out of town love subway but this place to absolute worst one I’ve been to bread was so hard I threw it away and service was extremely lacking
Older lady is extremely rude and should not be working dealing with customers.
Atmosphere: 1
Food: 1
Service: 1
I feel compelled to leave this review due to the completely uncalled-for way my daughter and I were treated today. I have already emailed Subway’s upper management regarding this incident but have not yet received a response. What should have been a simple visit turned into a highly disrespectful and upsetting experience at the Subway location in East Grand Forks, MN.
We stopped in to quickly order a 6-inch tuna sub on Italian herb bread, toasted, with mayo and chipotle sauce. I used the self-serve kiosk to place the order and then approached the service window to pay and pick it up.
As soon as we got to the window, an older white female lady employee opened it abruptly and shouted, “White or wheat?” I calmly responded that we had selected Italian herb on the kiosk. She repeated the question louder, again disregarding our order. I replied, “Ma’am, I honestly don’t appreciate your tone this morning, but I guess white.”
She then asked if we wanted the sandwich toasted, again ignoring the kiosk order. I reminded her that we had already selected that option. Her response was, “Listen here, I don’t have the oven on and it will take 20 minutes to start up. You need to take it cold.” When I asked whether the oven was broken or if she was just being rude, she didn’t answer. Instead, she abruptly said, “Goodbye, goodbye,” threw the sandwich bread she had just started on into the trash, waved us off, and refused to serve us.
My daughter was already running late for her internship, so we left and went to the Gateway Subway location in Grand Forks, where we were treated with respect and had no issue being served.
Later, I returned to the East Grand Forks location to try to speak with a manager. The same employee was there and refused to give her name or provide contact information for her manager. She claimed her managers were already “aware of how I disrespected her.” I calmly explained that she had been disrespectful to me, and unnecessarily wasteful with product. I asked if she was treating me this way based on how I looked(due to me being a woman of color). Rather than address my concerns, she escalated the situation by calling the police and falsely accusing me of harassment.
I waited in the parking lot for law enforcement so I could fully cooperate. When they arrived, the employee requested a trespass notice be issued against me and demanded that I delete any video or photos taken. I was issued a one-year trespass notice, despite my calm conduct and the fact that I have video evidence of the interaction.
This entire situation is deeply troubling. I believe I was treated unfairly—possibly even targeted—and certainly disrespected without cause. I am requesting that Subway conduct a thorough investigation of this incident, including a review of any store surveillance and audio recordings from that day. I also ask that the trespass notice be reviewed in light of the full context and the video I have retained.
Most importantly, I would like a response outlining what Subway intends to do to address this matter, prevent similar incidents from happening in the future, and repair the harm done to me and my daughter as customers.
Lastly, I want to express my sincere appreciation to the two officers who responded to the call. Despite the false accusations made by the employee, they treated me with kindness, respect, and professionalism. They listened to my side calmly and made me feel heard in a very stressful situation. If I could, I would give them a five-star rating. May God bless them and keep them safe always.
denied our service for having an outside drink and screamed at us to get out, this is the worst treatment I’ve received from a subway restaurant! NEVER COMING BACK HERE!!!!
I feel compelled to share my experience at Subway due to the unacceptable treatment my wife and I have encountered on multiple occasions. Unfortunately, our visits have been marred by the behavior of an older lady who works there, whose verbal abuse has left us feeling disrespected and unwelcome.
During our visits, we have experienced firsthand her aggressive tone and harsh remarks directed at us, which were not only uncalled for but also deeply upsetting. On one occasion, I attempted to ask a simple question, and instead of a courteous response, I was met with a barrage of condescending remarks. My wife, who was with me, also faced similar treatment, which was disheartening to witness.
It’s not just us who have been subjected to her outbursts; we have observed her yelling at other customers as well. It’s clear that this type of behavior is not an isolated incident, and it creates a hostile environment that is completely contrary to what one would expect from a customer service establishment.
I attempted to report these incidents to the Better Business Bureau, only to find out that this location is not accredited, which limits the recourse available to affected customers like myself. I am now in the process of escalating this matter to higher management in hopes that action will be taken to address this unacceptable behavior.
It’s truly unfortunate because the services offered at Subway have potential, but the customer service experience has been severely compromised by this individual's behavior. I hope that by sharing my experience, others will be aware and that the management will take the necessary steps to ensure a more respectful and welcoming atmosphere for all customers.
Ordered on the app for pickup up at 12:35 and by 1:00 I was still waiting and canceled my order because I wouldn't have time to eat. The 1 person working was rude. Deserves a -5 star review.
We did not eat there, but the atmosphere and the rooms were very, very nice.
I really wish that we could give this place a zero. Went in there ordered a sub, already had a worst attitude there was a lady that screamed and a man when he walked in. Made it instantly an uncomfortable atmosphere. Found out she wasn't fact the lead manager of the whole entire store. After this I was asking for ingredients on my sub and I was told that I wasn't allowed to have more than eight pieces of spinach on my sandwich. Because supposedly an exact words of manager said she was sick of getting bitched out about them using too much spinach. A little does she know but I know the owners and her general manager and they wouldn't say anything like that. The shop is in so desperate need of a new management I can't even begin to tell you the atmosphere there for the employees and for everybody else must be absolutely horrible.
The bread, I question if it was several days old, it was hard and dry. I would like to think that the man making the sub would of noticed this. Paid way to much for rock hard sandwich....sad, dirty place as well so I recommend simply driving by this subway location and search fro a different one.
Got order incorrect on both sandwiches
Get a new manager. The guy with the bandana sucks. He refuses to fix his mistakes and the girl opted to toast my whole sandwich lettuce and all so now the bread is double toasted and burnt
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Last time coming to this one. Why am I paying 14$ for a mid sandwich with one person working both front and drive thru that takes 20 minutes or more to get 3 sandwiches out? Disappointing.
Atmosphere: 2
Food: 3
Service: 1
All I ask the guy is what the new chicken. Salad looks like,he got an attitude about this pathetic, that is a legitimate question!!! Chicken salad comes in various textures. I decided that although I was hungry for subway,I will go to Hugo's and get less quality but friendly service!!!!
Atmosphere: 1
Food: 1
Service: 1
The guy was really rude. Not welcome I guess. Was not happy at all with my sub. Got a fountain drink the cup said a sub can save the day some might call it a hero....I call it a ZERO!!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible hard bread rude service won't ever go back probably should just close the location it was so bad
Atmosphere: 1
Food: 1
Service: 1
From out of town love subway but this place to absolute worst one I’ve been to bread was so hard I threw it away and service was extremely lacking
Atmosphere: 1
Food: 1
Service: 1
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