Every time I go to this location they forget about my coffee and I end up waiting an extra ten minutes on top of the already unreasonably long wait time. So far all three times the employees yelled at each other and played the blame game (right in front of me and other customers) rather than just making the coffee they forgot about. Also they were closed for three weeks due to construction and there were no signs or notifications anywhere online or at their location, so my friends and I drove all the way there to get pick up orders placed online that will never be filled. Do not go here unless you have unlimited time and money to waste.
Cara Elizabeth
Came in during a slow morning and stood at the register for about five minutes without being acknowledged. When an employee finally began helping me, they left mid-sentence to assist another customer with a large order. The employees were friendly & kind, but there was very little sense of urgency. What I expected to be a quick stop ended up taking 15 minutes for a single bagel.
Atmosphere: 4
Food: 5
Service: 1
Paul Benish
I had a great experience at Brueggers on New Years Eve day. The manager Angie, I think is her name was so friendly and accommodating even thought it was very busy. I look forward to coming back to this Brueggers in the future. My bagel was delicious too. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Abbey Ulrich
Everytime I go here it takes way too long for my order to be ready. Today I went to pick up an online order which says 15-20 mins. I now always go at least 20 minutes after I place the order because of how long they take, it still was not ready when I got there and I waited another 5 minutes. Then I told the lady I’m waiting for an order I placed 25 minutes ago and she just said “that’s next”. No apologies, nothing. I love brueggers and this is not an issue at any other location. This is seriously an issue and I have started going to a different bagel shop due to it.
Atmosphere: 3
Food: 4
Service: 1
Deana Weindorf
Love this place, great food
Food: 5
Isabelle Dostal
As someone who has worked in an extremely fast-paced cafe, I do not write reviews often, but after multiple visits with same experiences, I will not be back. Seeing how the (assumed) manager was treating not only his employees, but customers too was unprofessional and unacceptable. He yelled at customers that they were slammed and won’t take orders for 10+ minutes rather than kindly communicating and provided rude customer service at the register. He continued to yell at the employees about how busy they were, moved extremely slowly and seemed so frustrated when he had to help out, and wasn’t helping create a good flow. Overall, this location is extremely unorganized (they’ve had ample amounts of staff members each time I’ve been there) and inefficient. Many of the employees were simply doing their best, but needed help and guidance rather than being yelled at. Furthermore, I ordered a cinnamon sugar bagel, toasted, with butter. My bagel was not toasted and only one side had butter which was frustrating after already waiting for 20+ minutes.
Atmosphere: 1
Food: 3
Service: 1
L Claire
Jesus what has happened to bruggers? I went to this location a few weeks ago to order a salmon aka lox bagel, which is on the menu. Tell me why they didnt put lox on it. I thought surely this is just a bad day. Went back ordered Two bagels they were out of all bagels besides salt Or blueberry. Never order the salt bagel. Are they trying to preserve the bagel for next generation? I’ve never encountered so much salt. It was literally an edible. The salt bagel would put someone with hypertension in the grave. Also, they forgot cream cheese on both bagels, despite cream cheese, being part of the menu item. They also forgot one of our drinks. I thought Edina might be a better location, but I’ve also had horrible experiences in Eden Prairie. Get it together Bruggers, you’re a mess girl. 0/10
Atmosphere: 3
Food: 1
Service: 1
Andrew Taylor
Want some really awful and slow service? Here’s the place to go!
Carie Bosch Thompson
All 3 employees were extremely friendly & helpful. Amelia was her name, then 2 men. Great experience, AMAZING 🍪 cookie. ☮️
Marti Pahl
We had take out and the food was good the next day as well as the day we bought it. Will visit more, when I'm the cities.
Shouldn’t have to wait over 10 minutes to be asked if I want something to eat
Baibhav Bhattarai
Went to Bruegger's on Sunday morning and I'm pretty disappointed. The place is nice and big, so that's good I guess.
But wow, they are so disorganized! They have plenty of people working there, so it's not like they're short staffed. The problem is they just don't know how to work efficiently. Other fast food places have people doing different jobs - some work on online orders, others help customers in line. But here? Everyone was just running around the whole restaurant working on one order at a time. It was chaos.
We waited at least 20 minutes just for bagels on a Sunday morning when it was busy. That's way too long. And when we finally got our food, the bagel was completely smashed up. For $8, this is what we get? Come on.
The place has potential because it's nice inside and they have enough workers. But they really need to get their act together and figure out how to actually run the place. Until then, I'll probably go somewhere else for bagels.
Timmy B.
Don't even bother going there in the morning I waited there for 5 minutes didn't even get my order taken
Mr. Spread Love And Kindness
I came into this place again after my last Not so great experience. This time I was pleasantly surprised.It was pretty welcoming,they had more tables out to sit. From the beginning to end was a very pleasant experience and the Bagels were super fresh,these were the freshest that I have EVER had.Thank you for such a pleasant experience!
Tamara Schryver
Seating is limited. Looks like all the booths and tables have been removed from the restaurant. Doesn’t even look or taste like a Bruegger’s. Doesn’t seem to have recovered from COVID even tho there’s plenty of customers. Atmosphere is minus zero. Menu even looks like it’s from another bagel shop. Just not your regular Bruggers.
Every time I go to this location they forget about my coffee and I end up waiting an extra ten minutes on top of the already unreasonably long wait time. So far all three times the employees yelled at each other and played the blame game (right in front of me and other customers) rather than just making the coffee they forgot about. Also they were closed for three weeks due to construction and there were no signs or notifications anywhere online or at their location, so my friends and I drove all the way there to get pick up orders placed online that will never be filled. Do not go here unless you have unlimited time and money to waste.
Came in during a slow morning and stood at the register for about five minutes without being acknowledged. When an employee finally began helping me, they left mid-sentence to assist another customer with a large order. The employees were friendly & kind, but there was very little sense of urgency. What I expected to be a quick stop ended up taking 15 minutes for a single bagel.
Atmosphere: 4
Food: 5
Service: 1
I had a great experience at Brueggers on New Years Eve day. The manager Angie, I think is her name was so friendly and accommodating even thought it was very busy. I look forward to coming back to this Brueggers in the future. My bagel was delicious too. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Everytime I go here it takes way too long for my order to be ready. Today I went to pick up an online order which says 15-20 mins. I now always go at least 20 minutes after I place the order because of how long they take, it still was not ready when I got there and I waited another 5 minutes. Then I told the lady I’m waiting for an order I placed 25 minutes ago and she just said “that’s next”. No apologies, nothing. I love brueggers and this is not an issue at any other location. This is seriously an issue and I have started going to a different bagel shop due to it.
Atmosphere: 3
Food: 4
Service: 1
Love this place, great food
Food: 5
As someone who has worked in an extremely fast-paced cafe, I do not write reviews often, but after multiple visits with same experiences, I will not be back. Seeing how the (assumed) manager was treating not only his employees, but customers too was unprofessional and unacceptable. He yelled at customers that they were slammed and won’t take orders for 10+ minutes rather than kindly communicating and provided rude customer service at the register. He continued to yell at the employees about how busy they were, moved extremely slowly and seemed so frustrated when he had to help out, and wasn’t helping create a good flow. Overall, this location is extremely unorganized (they’ve had ample amounts of staff members each time I’ve been there) and inefficient. Many of the employees were simply doing their best, but needed help and guidance rather than being yelled at. Furthermore, I ordered a cinnamon sugar bagel, toasted, with butter. My bagel was not toasted and only one side had butter which was frustrating after already waiting for 20+ minutes.
Atmosphere: 1
Food: 3
Service: 1
Jesus what has happened to bruggers? I went to this location a few weeks ago to order a salmon aka lox bagel, which is on the menu. Tell me why they didnt put lox on it. I thought surely this is just a bad day. Went back ordered Two bagels they were out of all bagels besides salt Or blueberry. Never order the salt bagel. Are they trying to preserve the bagel for next generation? I’ve never encountered so much salt. It was literally an edible. The salt bagel would put someone with hypertension in the grave. Also, they forgot cream cheese on both bagels, despite cream cheese, being part of the menu item. They also forgot one of our drinks. I thought Edina might be a better location, but I’ve also had horrible experiences in Eden Prairie. Get it together Bruggers, you’re a mess girl. 0/10
Atmosphere: 3
Food: 1
Service: 1
Want some really awful and slow service? Here’s the place to go!
All 3 employees were extremely friendly & helpful. Amelia was her name, then 2 men. Great experience, AMAZING 🍪 cookie. ☮️
We had take out and the food was good the next day as well as the day we bought it.
Will visit more, when I'm the cities.
Restaurantji Recommends
Shouldn’t have to wait over 10 minutes to be asked if I want something to eat
Went to Bruegger's on Sunday morning and I'm pretty disappointed. The place is nice and big, so that's good I guess.
But wow, they are so disorganized! They have plenty of people working there, so it's not like they're short staffed. The problem is they just don't know how to work efficiently. Other fast food places have people doing different jobs - some work on online orders, others help customers in line. But here? Everyone was just running around the whole restaurant working on one order at a time. It was chaos.
We waited at least 20 minutes just for bagels on a Sunday morning when it was busy. That's way too long. And when we finally got our food, the bagel was completely smashed up. For $8, this is what we get? Come on.
The place has potential because it's nice inside and they have enough workers. But they really need to get their act together and figure out how to actually run the place. Until then, I'll probably go somewhere else for bagels.
Don't even bother going there in the morning I waited there for 5 minutes didn't even get my order taken
I came into this place again after my last Not so great experience. This time I was pleasantly surprised.It was pretty welcoming,they had more tables out to sit.
From the beginning to end was a very pleasant experience and the Bagels were super fresh,these were the freshest that I have EVER had.Thank you for such a pleasant experience!
Seating is limited. Looks like all the booths and tables have been removed from the restaurant. Doesn’t even look or taste like a Bruegger’s. Doesn’t seem to have recovered from COVID even tho there’s plenty of customers. Atmosphere is minus zero. Menu even looks like it’s from another bagel shop. Just not your regular Bruggers.
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