All of the employees at this location are so friendly. I love coming here to grab a coffee and something to eat while I'm between clients. A++++
Erica Drake
Such a friendly staff! Always enjoy my interaction with this team and store. Keep up the great work!
R V
I'm originally from Edina and frequently use this location due to its convenience. Today, I ordered a coffee and, during the tip process, politely asked the employee to extend the payment device out a bit further so I could reach it more easily. Her response was a deep, noticeably exasperated sigh accompanied by a look that clearly communicated annoyance.
I asked her calmly if I had somehow offended her and even apologized after tipping, despite feeling taken aback. Her only response was, “I don’t know,” said while making direct eye contact, as if the context of my concern wasn’t clear.
I understand that anyone can have a bad day, but this behavior came across as openly disrespectful. For someone tasked with handling customers, basic professionalism is expected. If that level of composure can’t be maintained, perhaps this is not the right position for her.
On a positive note, I did call the location and speak with the manager, who was extremely kind, professional, and responsive to my concerns. I really appreciated that.
However, I’m still left feeling uncomfortable about the experience. These are the kinds of moments that stick with customers and ultimately lead to negative reviews or lost business. My local reviews have over 150,000 views, and I take that reach seriously.
I’d appreciate a response, and I hope this feedback is taken into consideration to improve the customer experience.
G H
They won't refill coffee cups through the drive-thru. So instead of using ecologically conscious refillable insulated metal cups, you have to use all that single use plastic waste. Pass.
Brenda Lambert
Just okay. Not impressed with my daughters drink. I ordered through the app to pick up, got my drinks, and noticed my daughters drink isn't even full. As you can see, the amount is less than the cup. Disappointed in this.
Robert Edstrom
Used drive through. Lady on the speaker/at the window with the red hair and green festive nails was super sweet and super efficient. Food and coffee were excellent. Great visit!
Erik Christensen
It's nice to have a well-designed, comfortable coffee shop in Edina when so many others feel cold and stale — especially the ones with drive-thrus. The service was great during my last visit, and the girl only had to scan my app once, which was nice because at most Caribous they have to scan it 2 or 3 times.
Miranda Rich
My husband and I both went this week and both times the orders were either inaccurate or just off, e.g. hot chocolate that was about 1” less than the cup size, even though a small was over $6!
I know they would’ve remade it if we knew while we were in the store, but it’s not easy to pause and open several cups in a busy drive through.
This is the third Caribou in the city I will no longer visit due to inconsistency. What is going on? I used to love Caribou. Now I feel like I’m taking a gamble whenever I go, which is disappointing.
Food: 3
Service: 3
Sophia Neou
It's a great place to be in.
Kid-friendliness: Not just kid friendly but also to everyone.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Turtle Mocha
Tami Thompson
Even though there was a widespread power outage earlier, I was greeted with a smile and served quickly.
Always receive amazing customer service at this location. There are closer Caribou locations to us, but have no problem driving out of the way. Great consistent tasting drinks every time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parfait, Iced Crafted Press, Caramel High Rise, Turtle Mocha, Iced Turtle Mocha, Bacon and Egg Bagels, Mint Condition Mocha Cooler, Iced Latte, Berry White Mocha Cooler, Turtle Mocha Caribou Cooler Blended Beverage, Hot Crafted Press
Michael Aasen
Always the same... great coffee and great people!
Atmosphere: 5
Service: 5
D. C. Cota
Very kind and patient staff! I didn't like the glazed donut; not the usual Caribou quality. Beverage great as always!
All of the employees at this location are so friendly. I love coming here to grab a coffee and something to eat while I'm between clients. A++++
Such a friendly staff! Always enjoy my interaction with this team and store. Keep up the great work!
I'm originally from Edina and frequently use this location due to its convenience. Today, I ordered a coffee and, during the tip process, politely asked the employee to extend the payment device out a bit further so I could reach it more easily. Her response was a deep, noticeably exasperated sigh accompanied by a look that clearly communicated annoyance.
I asked her calmly if I had somehow offended her and even apologized after tipping, despite feeling taken aback. Her only response was, “I don’t know,” said while making direct eye contact, as if the context of my concern wasn’t clear.
I understand that anyone can have a bad day, but this behavior came across as openly disrespectful. For someone tasked with handling customers, basic professionalism is expected. If that level of composure can’t be maintained, perhaps this is not the right position for her.
On a positive note, I did call the location and speak with the manager, who was extremely kind, professional, and responsive to my concerns. I really appreciated that.
However, I’m still left feeling uncomfortable about the experience. These are the kinds of moments that stick with customers and ultimately lead to negative reviews or lost business. My local reviews have over 150,000 views, and I take that reach seriously.
I’d appreciate a response, and I hope this feedback is taken into consideration to improve the customer experience.
They won't refill coffee cups through the drive-thru. So instead of using ecologically conscious refillable insulated metal cups, you have to use all that single use plastic waste. Pass.
Just okay. Not impressed with my daughters drink. I ordered through the app to pick up, got my drinks, and noticed my daughters drink isn't even full. As you can see, the amount is less than the cup. Disappointed in this.
Used drive through. Lady on the speaker/at the window with the red hair and green festive nails was super sweet and super efficient. Food and coffee were excellent. Great visit!
It's nice to have a well-designed, comfortable coffee shop in Edina when so many others feel cold and stale — especially the ones with drive-thrus. The service was great during my last visit, and the girl only had to scan my app once, which was nice because at most Caribous they have to scan it 2 or 3 times.
My husband and I both went this week and both times the orders were either inaccurate or just off, e.g. hot chocolate that was about 1” less than the cup size, even though a small was over $6!
I know they would’ve remade it if we knew while we were in the store, but it’s not easy to pause and open several cups in a busy drive through.
This is the third Caribou in the city I will no longer visit due to inconsistency. What is going on? I used to love Caribou. Now I feel like I’m taking a gamble whenever I go, which is disappointing.
Food: 3
Service: 3
It's a great place to be in.
Kid-friendliness: Not just kid friendly but also to everyone.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Turtle Mocha
Even though there was a widespread power outage earlier, I was greeted with a smile and served quickly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very clean and made my drink perfect with a smile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha
Always receive amazing customer service at this location. There are closer Caribou locations to us, but have no problem driving out of the way. Great consistent tasting drinks every time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parfait, Iced Crafted Press, Caramel High Rise, Turtle Mocha, Iced Turtle Mocha, Bacon and Egg Bagels, Mint Condition Mocha Cooler, Iced Latte, Berry White Mocha Cooler, Turtle Mocha Caribou Cooler Blended Beverage, Hot Crafted Press
Always the same... great coffee and great people!
Atmosphere: 5
Service: 5
Very kind and patient staff!
I didn't like the glazed donut; not the usual Caribou quality.
Beverage great as always!
Atmosphere: 5
Food: 3
Service: 5
Kind servers, quick service, lovely interior decoration.
Atmosphere: 5
Food: 5
Service: 5
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