Horrible customer service. Product is good. But just hope you don't need assistance with anything. I ordered one bottle with a discount code. The next day I was charged full price for a second bottle, separate order that I did not place. I did not notice until I received two separate packages with this product in the mail. I submitted a return request online and got no response for 7 days - after 3 separate attempts asking for a response/update on my request. They ignored the part where I was charged a second order I did not place, and simply gave me a return address. I asked if I would be provided a label or if I have to cover return shipping. They said I would have to cover shipping, again ignoring the fact that I was erroneously charged $45. I again reminded them that this was not a purchase I made. They simply said "you can refuse the package and put return to sender". I told them this would result in me not getting any means of tracking the package or a refund. I told them this was a strange practice. They have ceased responding to my emails. At this point my only option is to contact my credit card company, thankfully I have all of this in emails to present them.
Dan L Barker
Lots of SPAM emails. Please find someone who does not spam non-customers to buy from and who follows best industry practices for opt-in marketing.
Marny Griswold
Simply Nutrients has top notch supplements and customer service! They are very responsive and ship everything quickly. I have been a customer for several years and will continue to order from them!
Alyssa Phillips
My mother ordered from them 6 days ago. They put a hold on the order with no reason given. They took payment but did not send the items. They don’t respond to customer service inquiries—she has reached out via the contact us form and the phone number, which goes straight to voicemail.
Horrible customer service. Product is good. But just hope you don't need assistance with anything. I ordered one bottle with a discount code. The next day I was charged full price for a second bottle, separate order that I did not place. I did not notice until I received two separate packages with this product in the mail. I submitted a return request online and got no response for 7 days - after 3 separate attempts asking for a response/update on my request. They ignored the part where I was charged a second order I did not place, and simply gave me a return address. I asked if I would be provided a label or if I have to cover return shipping. They said I would have to cover shipping, again ignoring the fact that I was erroneously charged $45. I again reminded them that this was not a purchase I made. They simply said "you can refuse the package and put return to sender". I told them this would result in me not getting any means of tracking the package or a refund. I told them this was a strange practice. They have ceased responding to my emails. At this point my only option is to contact my credit card company, thankfully I have all of this in emails to present them.
Lots of SPAM emails. Please find someone who does not spam non-customers to buy from and who follows best industry practices for opt-in marketing.
Simply Nutrients has top notch supplements and customer service! They are very responsive and ship everything quickly. I have been a customer for several years and will continue to order from them!
My mother ordered from them 6 days ago. They put a hold on the order with no reason given. They took payment but did not send the items. They don’t respond to customer service inquiries—she has reached out via the contact us form and the phone number, which goes straight to voicemail.
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