McDonald's

1221 S Pokegama Ave, Grand Rapids
(218) 326-5561

Recent Reviews

Sort by
Rayleen Cottrell

Takes forever every time I have been here and today the food was cold.

Edit: I specifically asked what number toys there were because I’m collecting Hello Kitty. They assured me that there was “5 and 8”. I said I would like to purchase them separately, those are the ones I need. They gave me a 3 and 4 but I trusted that they gave me what was requested. I called to ask if I could exchange them because I bought them and received something incorrect, the guy couldn’t find the numbers and seemed rude like I shouldn’t be asking.

Atmosphere: 1

Food: 1

Service: 1

Lori Lagergren

Consistantly a slow drive-thru

Food: 5

Service: 2

Tiffany Dougherty

Very very slow. Were talk hour or more wait for food.

Atmosphere: 1

Food: 1

Service: 1

Chevy

I've had multiple raw burgers from here and the wait in the drive through was just terrible. Good place for kids to place in the play place.

Atmosphere: 2

Food: 3

Service: 2

Sophie Erickson

Drive thru ignored us. Person who just got there after we waited 5 minutes immediately had their order taken and had extended conversation with the cashier while continued to be ignored. Left without ordering DO YOU'RE FREAKING JOB!!!!!

Service: 1

Vanessa Voss

I have to say that this place has been amazing the last few times I have been there. I will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Deb Hellquist

Ordered food. Drove up to pay and kid sit in window looking at us. Not taking payments so we drove up to get food and person looked at us like we were crazy cause we didn't pay. Kid in previous booth didn't move his ass. Customer service is horrible !!!!

Atmosphere: 3

Food: 3

Service: 1

Aimee Bozell

Wait time always seems to be long for a fast food restaurant. Typically messy in restaurant. Still love the filet o fish and fries though.

Atmosphere: 2

Food: 4

Service: 3

Amy Box

Very disappointed! Stood at counter several minutes before someone came to wait on me. I was the only one there. Workers swearing in the kitchen. Finally got my order, four drinks, a bag, and a happy meal. I had to ask for a drink carrier. Got on the road, opened my 10 piece chicken nuggets and there were only 5 in the box.

Atmosphere: 1

Food: 1

Service: 1

Mark Buechele

Been here twice in the last month. Used the app in advance. Both time people came and went while we waited. Second time the order was wrong and people came and went while we waited for fix. Ugh!!! Never again.

Atmosphere: 1

Food: 3

Service: 1

Bailey Clark

This is the slowest McDonalds ever, I was on my hour lunch break and I sat in the drive through for 40 mins and was late back from my break. I’ve been here several times and they are just as slow every time.

Poison Ivy

Its advertised as being open 24 hrs, but it is not.

Atmosphere: 1

Food: 1

Service: 1

Tia Schleif

Staff was very friendly and accommodating 👍

NaTasha Landrus

I give it all a zero. I just had a 12 minute wait, ignored for 5 minutes while people were spraying degresser on everything. I ordered a mcflurry and they sprayed the mix machine in front of me. I ordered fresh fries the people just put special request did not communicate and asked when they actually talked to me. Playing around in the front. Poor customer service, poor everything.

Sam M.

Our family's burgers were completely raw. We emailed customer service and never received support or response. This was not our first negative experience and have decided it is simply not safe to eat at this McDonald's location again.

Atmosphere: 3

Recommended dishes: Dr Pepper, World Famous Fries

Loading...