Took my money but gave me no food, gave me no refund. The “general manager” is an extremely agitated rude person, I have issues EVERY time I order there. I only come for breakfast. Between ordering food last week my sandwich not arriving with the delivery-meaning we had to leave to go and pick up my sandwich and then when the sandwich was being opened up at home to be eaten-a sausage egg and cheese McMuffin without egg. Multiple times before that they have screwed my orders up which I’ve had a decent experience with the male manager. Absolutely ridiculous you sit in line for 30 minutes to an hour for your order to be screwed up, or you pay and arm and a leg to have it delivered for it to be missing stuff and cold. I used to love coming here now over the past few months between the employees that do not follow dress codes, taking messed up orders back through the windows- which is cross contamination 101, the genuine disrespect the employees show-I’ve worked food, i understand getting upset with customers. But just because 1 customer gets upset with you or the food doesn’t mean you can take it out on the next customer. All the employees besides MAYBE 3-4 do not say a word to you. Pass your food through the window and shut it. No have a good day, no order confirmation, nothing. From now on I’ll find a different place to get a quick bite to eat in the morning, service would/will be quicker and better then anywhere else.
Picture of my “sausage egg and cheese McMuffin” attached. I wish I would’ve taken pictures for my past orders. But this Grand Rapids location, McDonald’s will never get my service again. I hope all chains aren’t run like this one here.
Atmosphere: 1
Food: 1
Service: 1
Rayleen Cottrell
Takes forever every time I have been here and today the food was cold.
Edit: I specifically asked what number toys there were because I’m collecting Hello Kitty. They assured me that there was “5 and 8”. I said I would like to purchase them separately, those are the ones I need. They gave me a 3 and 4 but I trusted that they gave me what was requested. I called to ask if I could exchange them because I bought them and received something incorrect, the guy couldn’t find the numbers and seemed rude like I shouldn’t be asking.
Atmosphere: 1
Food: 1
Service: 1
Lori Lagergren
Consistantly a slow drive-thru
Food: 5
Service: 2
Tiffany Dougherty
Very very slow. Were talk hour or more wait for food.
Atmosphere: 1
Food: 1
Service: 1
Chevy
I've had multiple raw burgers from here and the wait in the drive through was just terrible. Good place for kids to place in the play place.
Atmosphere: 2
Food: 3
Service: 2
Sophie Erickson
Drive thru ignored us. Person who just got there after we waited 5 minutes immediately had their order taken and had extended conversation with the cashier while continued to be ignored. Left without ordering DO YOU'RE FREAKING JOB!!!!!
Service: 1
Vanessa Voss
I have to say that this place has been amazing the last few times I have been there. I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Deb Hellquist
Ordered food. Drove up to pay and kid sit in window looking at us. Not taking payments so we drove up to get food and person looked at us like we were crazy cause we didn't pay. Kid in previous booth didn't move his ass. Customer service is horrible !!!!
Atmosphere: 3
Food: 3
Service: 1
Aimee Bozell
Wait time always seems to be long for a fast food restaurant. Typically messy in restaurant. Still love the filet o fish and fries though.
Atmosphere: 2
Food: 4
Service: 3
Amy Box
Very disappointed! Stood at counter several minutes before someone came to wait on me. I was the only one there. Workers swearing in the kitchen. Finally got my order, four drinks, a bag, and a happy meal. I had to ask for a drink carrier. Got on the road, opened my 10 piece chicken nuggets and there were only 5 in the box.
Been here twice in the last month. Used the app in advance. Both time people came and went while we waited. Second time the order was wrong and people came and went while we waited for fix. Ugh!!! Never again.
Atmosphere: 1
Food: 3
Service: 1
Bailey Clark
This is the slowest McDonalds ever, I was on my hour lunch break and I sat in the drive through for 40 mins and was late back from my break. I’ve been here several times and they are just as slow every time.
Poison Ivy
Its advertised as being open 24 hrs, but it is not.
Atmosphere: 1
Food: 1
Service: 1
Tia Schleif
Staff was very friendly and accommodating 👍
NaTasha Landrus
I give it all a zero. I just had a 12 minute wait, ignored for 5 minutes while people were spraying degresser on everything. I ordered a mcflurry and they sprayed the mix machine in front of me. I ordered fresh fries the people just put special request did not communicate and asked when they actually talked to me. Playing around in the front. Poor customer service, poor everything.
Took my money but gave me no food, gave me no refund. The “general manager” is an extremely agitated rude person, I have issues EVERY time I order there. I only come for breakfast. Between ordering food last week my sandwich not arriving with the delivery-meaning we had to leave to go and pick up my sandwich and then when the sandwich was being opened up at home to be eaten-a sausage egg and cheese McMuffin without egg.
Multiple times before that they have screwed my orders up which I’ve had a decent experience with the male manager. Absolutely ridiculous you sit in line for 30 minutes to an hour for your order to be screwed up, or you pay and arm and a leg to have it delivered for it to be missing stuff and cold. I used to love coming here now over the past few months between the employees that do not follow dress codes, taking messed up orders back through the windows- which is cross contamination 101, the genuine disrespect the employees show-I’ve worked food, i understand getting upset with customers. But just because 1 customer gets upset with you or the food doesn’t mean you can take it out on the next customer. All the employees besides MAYBE 3-4 do not say a word to you. Pass your food through the window and shut it. No have a good day, no order confirmation, nothing. From now on I’ll find a different place to get a quick bite to eat in the morning, service would/will be quicker and better then anywhere else.
Picture of my “sausage egg and cheese McMuffin” attached. I wish I would’ve taken pictures for my past orders.
But this Grand Rapids location, McDonald’s will never get my service again. I hope all chains aren’t run like this one here.
Atmosphere: 1
Food: 1
Service: 1
Takes forever every time I have been here and today the food was cold.
Edit: I specifically asked what number toys there were because I’m collecting Hello Kitty. They assured me that there was “5 and 8”. I said I would like to purchase them separately, those are the ones I need. They gave me a 3 and 4 but I trusted that they gave me what was requested. I called to ask if I could exchange them because I bought them and received something incorrect, the guy couldn’t find the numbers and seemed rude like I shouldn’t be asking.
Atmosphere: 1
Food: 1
Service: 1
Consistantly a slow drive-thru
Food: 5
Service: 2
Very very slow. Were talk hour or more wait for food.
Atmosphere: 1
Food: 1
Service: 1
I've had multiple raw burgers from here and the wait in the drive through was just terrible. Good place for kids to place in the play place.
Atmosphere: 2
Food: 3
Service: 2
Drive thru ignored us. Person who just got there after we waited 5 minutes immediately had their order taken and had extended conversation with the cashier while continued to be ignored. Left without ordering DO YOU'RE FREAKING JOB!!!!!
Service: 1
I have to say that this place has been amazing the last few times I have been there. I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Ordered food. Drove up to pay and kid sit in window looking at us. Not taking payments so we drove up to get food and person looked at us like we were crazy cause we didn't pay. Kid in previous booth didn't move his ass. Customer service is horrible !!!!
Atmosphere: 3
Food: 3
Service: 1
Wait time always seems to be long for a fast food restaurant. Typically messy in restaurant. Still love the filet o fish and fries though.
Atmosphere: 2
Food: 4
Service: 3
Very disappointed! Stood at counter several minutes before someone came to wait on me. I was the only one there. Workers swearing in the kitchen. Finally got my order, four drinks, a bag, and a happy meal. I had to ask for a drink carrier. Got on the road, opened my 10 piece chicken nuggets and there were only 5 in the box.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Been here twice in the last month. Used the app in advance. Both time people came and went while we waited. Second time the order was wrong and people came and went while we waited for fix. Ugh!!! Never again.
Atmosphere: 1
Food: 3
Service: 1
This is the slowest McDonalds ever, I was on my hour lunch break and I sat in the drive through for 40 mins and was late back from my break. I’ve been here several times and they are just as slow every time.
Its advertised as being open 24 hrs, but it is not.
Atmosphere: 1
Food: 1
Service: 1
Staff was very friendly and accommodating 👍
I give it all a zero. I just had a 12 minute wait, ignored for 5 minutes while people were spraying degresser on everything. I ordered a mcflurry and they sprayed the mix machine in front of me. I ordered fresh fries the people just put special request did not communicate and asked when they actually talked to me. Playing around in the front. Poor customer service, poor everything.
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