I made an online order after work ready to eat. When I came into the chiptole the atmosphere blew my mind it was amazing. I grabbed my online order and noticed my bag was light I didn’t think much of it, until I opened the bowl. I was shocked nothing but a fork I couldn’t believe it I want a refund now!
Atmosphere: 5
Food: 1
Service: 1
ryan johnson
02/21/2025..11:20 am This was my 1st experience at any chipotle restaurant. Walking in the doors the floor was absolutely atrocious, I understand it's Minnesota in winter and salt is everywhere and as a business owner I know how hard it is to keep floors clean this time of year but at least give it a college try. While ordering I couldn't understand the very loud lady trying to rush me though the ordering process, I was treated me like I needed to know how to order and I needed to do it quickly even though there was no one else in line and I didn't know how to order or what I was even being asked. The food was great but the whole time I was eating all I could hear was this very loud lady barking at customers in the ordering line.
Atmosphere: 3
Food: 4
Service: 2
Jil Spitzack
Ran out of chicken. Had to wait quite awhile.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chips
Nathan Hanson
I wish I could give this Chipotle high marks, I’ve been coming here for years, but this location is rapidly declining. The doors and dining room are extremely dirty, it appears the floors and windows have not been washed or wiped down in years. Today I seen many dining tables still dirty, garbage on the floor and generally not a place I would want to stay and eat at. While picking up my order, the service area was very dirty, unkept and generally made me wonder if the employees had training on food safety, cleanliness and general customer service. The soda machine was broken, many flavors were out and there was no ice as that too was broken.
These chipotles should be absolute gold mines, keep them clean, be generous on the portions and timely and the lines would never end. It is unfortunate that poor management and lack of caring leads to the demise of these restaurants. For spending 13.50 for a standard burrito bowl, you think it would be a better experience. Definitely the last time I will be eating at this location.
Atmosphere: 1
Food: 1
Service: 1
Diane Nelson
Last 3 visits have not been good. On 2 of the visits I ordered the veggie bowl with the guacamole on the side. The cashier did not place it in the bag and I didn't realize until I got home. I live 40 min from the restaurant and did not want to drive back. Yesterday I ordered dinner for the family in person. There was 1 female working on orders and another at the register. The female maki g my order was having a hard time managing the order so I slowed down and repeated it several times, one item at a time. 1st order was a veggie bowl. They ran out of peppers and onions. Female employee slapped the rice in the bowl, I asked her to drain the liquid from the pico and corn before she placed it in the bowl and she didn't. Food was going all over the counter and into the other food containers because of her slapping the food into the bowl. 2nd order steak bowl. They were out of steak so got barbicoa instead. 3rd order cheese Quesadilla kids meal. The server was distracted so I asked about the Quesadilla and she discovered it was burnt to a crisp. Had to make a new one. Last order was a brisket Quesadilla kids meal. The brisket was overcooked and burnt. I tried to call the restaurant to speak with the manager but they do not accept calls unless you place a new order with the call attendant. I went to the chipotle website but there is no where to provide feedback or request a follow up call. I guess they don't care about their customers.
Jay Cannon
The place ran out of chicken and the line backed out the door almost. It took 20 minutes to get the chicken going again. They were also out of beans and many of the fountain drinks were empty. We were told they were out of children's chips and had to get a cheap orange. They still had adult chips but I guess a 20 minute wait doesn't get you upgraded to adult chips for free. How do you even run out of different sized chips when you still have the chips? All the customers were getting cranky waiting. Needless to say, I will not be returning here even though we like Chipotle in general.
Atmosphere: 2
Food: 2
Service: 1
Eric Bernhagen
DISGUSTING!!!!
Alex Torgerson
Large chips paid almost 6$ for them and they're stale... crazy work
Atmosphere: 3
Food: 1
Service: 2
Wowzer Kool
Had a great lunch with a dear friend! Great Burrito, but $25.00 per is outrageous! This is just lunch and not a dinner! Sure glad I have leftovers! Not worth the value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Salad, Queso, Large Chips, Steak Burrito, Go Half Veggie Bowl, Quesadilla, High Protein Bowl, Large Chips & Large Guacamole, Side of Queso Blanco, Chips & Roasted Chili-Corn Salsa, Chips
Nicole S
Staff is nice, polite. But slow at getting customers through the line. Maybe store was short-handed that night, can't say for sure. Only one person working the line while a second stood at the register.
I will start this review by mentioning I worked at Chipotle from 2015-2017. I understand what goes into the prep and the experience of serving customers on the line.
I recently moved to Hastings and unfortunately have found this to be the lowest performing Chipotle I have ever visited. Folks on the line are loading half servings (the ladle used to scoop ingredients is one serving, a half or a quarter scoop is unbelievable and likely instructed by this locations management to cut down on what needs prep/to be ordered) into burritos and bowls. Also the balance of spices is completely off. The absence of lime in the white rice made my ($12) burrito extremely plain. Chipotle employees (are meant to) use a cookbook when preparing things like rice, salsa, guac, and meat marinade. This is why most of the time the rice, chicken, and guac taste the same no matter what chain you go to. The Hastings location clearly doesn’t enforce these standards.
Anyways rant over. The standard seems to be low at this location. It is sad and disappointing. And before I get a manager response saying they need to abide by stringent portion sizes, there was a public response from the chipotle CEO about this. Just google chipotle CEO portion Response.
Thanks, go to Cottage Grove if you want Chipotle.
Atmosphere: 4
Food: 2
Service: 3
Christian Muchineripi
I come to chipotle all the time because of how great the food is, but the reason I'm writing this review is because some people give such a small amount of food. Tonight I came in and asked for a burrito from a girl with a chipped tooth. After that I asked for rice and she gave me the smallest portion of rice I have ever gotten. This was the same for thr chicken, it was next to nothing. I still love chipotle, but it would be great if something were to change so I don't feel ripped off again.
Atmosphere: 4
Food: 5
Service: 4
Jonathan Romo
We just order many burritos from this location as a group order with my coworkers..
The order was a disaster, burritos that should have had double meat had no meat, some burritos were about 4 inches long and one (exactly the same burrito) was about a foot long!!! Avoid this location. We have had multiple mess ups. Order was placed 10/29/2024 @ about 830ish
Atmosphere: 1
Food: 1
Service: 1
Mystician
I come to chipotle all the time because of how great the food is, but the reason I'm writing this review is because some people give such a small amount of food. Tonight I came in and asked for a burrito from a girl with a chipped tooth. After that I asked for rice and she gave me the smallest portion of rice I have ever gotten. This was the same for thr chicken, it was next to nothing. I still love chipotle, but it would be great if something were to change so I don't feel ripped off again.
Atmosphere: 4
Food: 5
Service: 4
De Hayes
The people were patient with me to decide what I wanted seeing as how this was my first time to eat at a Chipotle. So Good ? and ? and yummy!
I made an online order after work ready to eat. When I came into the chiptole the atmosphere blew my mind it was amazing. I grabbed my online order and noticed my bag was light I didn’t think much of it, until I opened the bowl. I was shocked nothing but a fork I couldn’t believe it I want a refund now!
Atmosphere: 5
Food: 1
Service: 1
02/21/2025..11:20 am
This was my 1st experience at any chipotle restaurant.
Walking in the doors the floor was absolutely atrocious, I understand it's Minnesota in winter and salt is everywhere and as a business owner I know how hard it is to keep floors clean this time of year but at least give it a college try.
While ordering I couldn't understand the very loud lady trying to rush me though the ordering process, I was treated me like I needed to know how to order and I needed to do it quickly even though there was no one else in line and I didn't know how to order or what I was even being asked.
The food was great but the whole time I was eating all I could hear was this very loud lady barking at customers in the ordering line.
Atmosphere: 3
Food: 4
Service: 2
Ran out of chicken. Had to wait quite awhile.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chips
I wish I could give this Chipotle high marks, I’ve been coming here for years, but this location is rapidly declining. The doors and dining room are extremely dirty, it appears the floors and windows have not been washed or wiped down in years. Today I seen many dining tables still dirty, garbage on the floor and generally not a place I would want to stay and eat at. While picking up my order, the service area was very dirty, unkept and generally made me wonder if the employees had training on food safety, cleanliness and general customer service. The soda machine was broken, many flavors were out and there was no ice as that too was broken.
These chipotles should be absolute gold mines, keep them clean, be generous on the portions and timely and the lines would never end. It is unfortunate that poor management and lack of caring leads to the demise of these restaurants. For spending 13.50 for a standard burrito bowl, you think it would be a better experience. Definitely the last time I will be eating at this location.
Atmosphere: 1
Food: 1
Service: 1
Last 3 visits have not been good. On 2 of the visits I ordered the veggie bowl with the guacamole on the side. The cashier did not place it in the bag and I didn't realize until I got home. I live 40 min from the restaurant and did not want to drive back. Yesterday I ordered dinner for the family in person. There was 1 female working on orders and another at the register. The female maki g my order was having a hard time managing the order so I slowed down and repeated it several times, one item at a time. 1st order was a veggie bowl. They ran out of peppers and onions. Female employee slapped the rice in the bowl, I asked her to drain the liquid from the pico and corn before she placed it in the bowl and she didn't. Food was going all over the counter and into the other food containers because of her slapping the food into the bowl. 2nd order steak bowl. They were out of steak so got barbicoa instead. 3rd order cheese Quesadilla kids meal. The server was distracted so I asked about the Quesadilla and she discovered it was burnt to a crisp. Had to make a new one. Last order was a brisket Quesadilla kids meal. The brisket was overcooked and burnt. I tried to call the restaurant to speak with the manager but they do not accept calls unless you place a new order with the call attendant. I went to the chipotle website but there is no where to provide feedback or request a follow up call. I guess they don't care about their customers.
The place ran out of chicken and the line backed out the door almost. It took 20 minutes to get the chicken going again. They were also out of beans and many of the fountain drinks were empty. We were told they were out of children's chips and had to get a cheap orange. They still had adult chips but I guess a 20 minute wait doesn't get you upgraded to adult chips for free. How do you even run out of different sized chips when you still have the chips? All the customers were getting cranky waiting. Needless to say, I will not be returning here even though we like Chipotle in general.
Atmosphere: 2
Food: 2
Service: 1
DISGUSTING!!!!
Large chips paid almost 6$ for them and they're stale... crazy work
Atmosphere: 3
Food: 1
Service: 2
Had a great lunch with a dear friend! Great Burrito, but $25.00 per is outrageous! This is just lunch and not a dinner! Sure glad I have leftovers! Not worth the value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Salad, Queso, Large Chips, Steak Burrito, Go Half Veggie Bowl, Quesadilla, High Protein Bowl, Large Chips & Large Guacamole, Side of Queso Blanco, Chips & Roasted Chili-Corn Salsa, Chips
Staff is nice, polite. But slow at getting customers through the line. Maybe store was short-handed that night, can't say for sure. Only one person working the line while a second stood at the register.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips
Restaurantji Recommends
I will start this review by mentioning I worked at Chipotle from 2015-2017. I understand what goes into the prep and the experience of serving customers on the line.
I recently moved to Hastings and unfortunately have found this to be the lowest performing Chipotle I have ever visited. Folks on the line are loading half servings (the ladle used to scoop ingredients is one serving, a half or a quarter scoop is unbelievable and likely instructed by this locations management to cut down on what needs prep/to be ordered) into burritos and bowls. Also the balance of spices is completely off. The absence of lime in the white rice made my ($12) burrito extremely plain. Chipotle employees (are meant to) use a cookbook when preparing things like rice, salsa, guac, and meat marinade. This is why most of the time the rice, chicken, and guac taste the same no matter what chain you go to. The Hastings location clearly doesn’t enforce these standards.
Anyways rant over. The standard seems to be low at this location. It is sad and disappointing. And before I get a manager response saying they need to abide by stringent portion sizes, there was a public response from the chipotle CEO about this. Just google chipotle CEO portion Response.
Thanks, go to Cottage Grove if you want Chipotle.
Atmosphere: 4
Food: 2
Service: 3
I come to chipotle all the time because of how great the food is, but the reason I'm writing this review is because some people give such a small amount of food. Tonight I came in and asked for a burrito from a girl with a chipped tooth. After that I asked for rice and she gave me the smallest portion of rice I have ever gotten. This was the same for thr chicken, it was next to nothing. I still love chipotle, but it would be great if something were to change so I don't feel ripped off again.
Atmosphere: 4
Food: 5
Service: 4
We just order many burritos from this location as a group order with my coworkers..
The order was a disaster, burritos that should have had double meat had no meat, some burritos were about 4 inches long and one (exactly the same burrito) was about a foot long!!! Avoid this location. We have had multiple mess ups. Order was placed 10/29/2024 @ about 830ish
Atmosphere: 1
Food: 1
Service: 1
I come to chipotle all the time because of how great the food is, but the reason I'm writing this review is because some people give such a small amount of food. Tonight I came in and asked for a burrito from a girl with a chipped tooth. After that I asked for rice and she gave me the smallest portion of rice I have ever gotten. This was the same for thr chicken, it was next to nothing. I still love chipotle, but it would be great if something were to change so I don't feel ripped off again.
Atmosphere: 4
Food: 5
Service: 4
The people were patient with me to decide what I wanted seeing as how this was my first time to eat at a Chipotle. So Good ? and ? and yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Wholesome Bowl, Chips
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