Dairy Queen Grill & Chill

We go here frequently and the experience is rarely improved. Our experience last night was typical. Ordered chicken strips with extra gravy. Three of the chicken strips were barely larger than nuggets. The three gravy containers weren't even 1/4 full. I could see the bottom of two of the gravy containers. I combined all 3 containers and only filled one container by 3/4. Took about 10 minutes to get the food. Even though this store is within a mile from our house, we will continue to drive further to another DQ.

Atmosphere: 3

Food: 2

Service: 3

Service is literally so bad. Whenever I pay with my phone, they take it and get it dirty. I order mint Oreo and there’s not any mint?? And their drive thru literally closes an hour early??? Make it make sense. Horrible service. And they literally made me pay 12 dollars for a small blizzard? The place is disgusting and the workers can’t do shit.

Terrible! We went through the drive through. Had to repeat the order 4x. Lots of “huh” and can you repeat that. No chocolate ice cream, no onion rings. Kept asking if that’s it after each item. Ice cream came at Payment, but not the food. Ordered a bacon delux but got a regular which was caked in mayo.
The wadded up napkins came in handy. Thx.
We had to pull in front and wait 10min for food. Decided to eat in the parking lot because we’d already eaten 1/2 our ice cream when the food came out but we couldn’t toss our garbage because it was overflowing. Minus the wait, garbage and mayonnaise overdosing it was good food.

Atmosphere: 1

Food: 2

Service: 1

Everytime we go they are out of something!!
Me: I would like a small rootbeer float.
DQ:I am sorry we are out of rootbeer! 😳
Me: I can go next door and buy a 2 liter of rootbeer..
DQ: no we can’t use any other rootbeer but ours!
Me: if I buy the rootbeer and give it to you it would be yours!!

Next time:
Me: I would like a box of Dilly bars.
DQ: sorry our freezers out!
Me: ok I will get a lime Mr misty.
DQ: I’m sorry, our Mr misty machine is down! 😳🥴

Next time:
Me: I would like 3 regular ice cream twist cones!
DQ: I am sorry our soft serve machine is down!
Me: I want 2 Superman blizzards
1 small rootbeer freeze
1 medium Mr misty lime
And a box of dilly bars
DQ: ok your total is $16.50 pull around!
😳😳😳
Me to my husband: $16.50 is not right that’s not enough!
Pull up to the window
We pay $16.50
DQ: I am sorry, our freezer is out no dilly bars,
Our Mr misty machine is down, and we are out of rootbeer!
Husband just give us our money back
DQ manager: what’s the problem?!
Husband: I want our money back we are going to another DQ!
Manger rolls her eyes 👀 and gives us our money back!

Atmosphere: 1

Service: 1

This is probably the worst drive through experience I ever had.
spend almost 15mins in line, and then I made very clear no combo meal for those burgers but still… which is fine, I asked for 6 pieces of chickens of tossed , they only gave me four, asked for dilly bar from kids menu and paid for it, but never got that one, which also happened before. Fries taste like mud.
I paid and then left the window and ask the guy took my credit card, should I wait outside next window for my food, he said yes, but it never came, after ten minutes waiting, I have go back into the store and ask for my food, nobody gives a damn.. and the food prodived here is just as bad.
I will never go back again, I been here for more than five times, never a good experience.
Can I give 0 star? I think Google should definitely provide this option.

Atmosphere: 1

Food: 1

Service: 1

Very good fresh food

Atmosphere: 5

Food: 5

Service: 3

Staff was not competent enough to take the order through the drive-through. Had to drive up to the window repeat myself several times and explain the order. They asked me to drive around front while it proceeded to take 25 minutes. When I went into the store, I showed them that they overcharged me and explained that I had been waiting for over 25 minutes. They walked to the back so they spoke to their manager and apologized. I was very disappointed in the customer service. They never refunded me or tried to make it right.

Atmosphere: 1

Food: 2

Service: 1

Tables sticky same with floor. Good ice cream. Food ok

Atmosphere: 4

Food: 5

Service: 4

Service here sucks waited for the line order I placed for over 10 minutes. Not impressed.

Atmosphere: 1

Service: 1

Employees showed up a hour late to open the store and had a attitude when I asked how long for the door dash order

Atmosphere: 1

Food: 1

Service: 1

Thanks for canceling my order that the driver drove from Maplewood to get. Wasted his time and my money. All because you are lazy. My order was canceled before the store closed.

Just stopped and purchased a $7.50 blizzard… Worst blizzard I’ve ever purchased in my life… The top 1/3 was chocolate chip cookie dough, and what was expected… The bottom 2/3 was vanilla, soft serve with absolutely no chocolate chip cookie dough in it nor was anything mixed into it as far as chocolate flavoring… I think the price of a 2/3 cup of just vanilla soft serve would be a little cheaper than what I paid…

Not the first time. Waited for food to be made, and after waiting a long while, it was incorrect.

Atmosphere: 1

Food: 2

Service: 1

If it was possible to give no star at all this would be it. What’s the point of having hours if you don’t follow them? More than once we’ve showed up various times from 8:30 to close and have the doors are locked and no one answering the drive through. This one seems to make their own “rules” as they go. I wish they would close and open an other restaurant that wants business or different owners who hold their employees to better standards. I have said more than once I wouldn’t go back to this location after giving it several “second” chances now. They consistently out of certain foods or the fryer is getting cleaned in the middle of the day. Wouldn’t you clean it after you’re closed as to not disrupt business? Bottom line don’t waste your gas or time going to this location go to any other location or Culver’s!

Service: 1

Very rude, order was not there when I got there, and they served other people ahead of me.

Atmosphere: 1

Food: 1

Service: 1