Ordered the fiery meatball sub. The lady did a great job and the sub was so delicious I came back 2 days later for the same, only to be disappointed. The gentleman forgot the pepperoni. It also seemed like it had less meatballs this time but maybe it was just the missing pepperoni that made it seem emptier. Just not the same without the pepperoni. How can you miss 1/2 the protein? There are only 2 meats; it shouldn't be that difficult.
Atmosphere: 4
Food: 2
Service: 2
Shannon Lankton
I happened to come in with my son to discover that there was no bread the only woman working was Cynthia and she was doing the best job she could fixing the last shift’s neglect while she had a smile on her face she was hustling and treating each person who came in like they were the most important person in the room she made our day and she is a friendly wonderful woman who definitely deserves respect and 5 stars 😊
Atmosphere: 5
Food: 4
Service: 5
Sally Anderson
Had the worst experience today. Ordered 2 6" subs - I didn't see them until they already had meat and cheese (which I had to saw what kind of cheese twice! they were 2 footlongs. I said...oh well. Had to ask twice to get them toasted. One sub was good. There was SO MUCH honey mustard on one - it was in the garbage. She had to go in back 3 times while making 2 very easy subs. I was on lunch break and only customer in line. Second time with horrible customer service at Long Lake location - I'll be driving further to go to Mound going forward. Back late from lunch break AND had to through the sandwich away - sauce literally everywhere! Wish I had taken a photo! And still starving!
Atmosphere: 4
Food: 1
Service: 1
Rob Piazza
Subpar bread and vegetables. Also can tell training is not the strongest part of this location for some of their employees.
Atmosphere: 3
Food: 1
Service: 3
Jamie
Walked in and was greeted with smiles and pleasant attitudes. Cynthia the manager is very gracious and very nice. Kade (I think was his first day) and he was awesome!!! Made our sandwiches with pride and a smile. Eli was not part of taking our order but he was super friendly and made sure we had everything we needed. Cynthia sets a great example for her team and it clearly shows. Keep up the great work guys and thanks for the smiles!
Atmosphere: 4
Food: 5
Service: 5
Dustin P
Worst. Walked in and waited a few mins while listening to the employees in the back goofin around(I get it, work place comradery) guy comes out with the blankest stare and no greeting. I noticed he was wearing one plastic glove which looked greasy already. I said hello and he put on the other glove. Not new gloves, one used and one fresh. Then again a blank stare. Didn't ask what I was ordering or make any attempt to seem welcoming, just stood there...I told him I needed to double check my order and as i was going to make the call, i heard him mutter something under his breath while he scurried to the back, so i left. All this was in just a few short minutes, but 10 years in the service industry and you notice these things FAST. I don't want a sandwich from a place like this. 0/10. Would recommend anything else.
Liz Duerr
I got a rotisserie chicken sandwich and they told it that the chicken is cold and they can’t heat it up without toasting I have never had this sandwich old ever!!! I don’t understand this
Perry Dupee
All was close. Showed at 730 and close. Google says 9. The door say 8. Place is a joke
daniel lagieski
Ordered 12 inch cold cut combo. The bread was stale not soft and fresh, about an hour after I got very Sick.pretty sure it was the sandwich,but won’t be going back
Olivia Shatzer
Guy got mad at me for asking for extra ranch. Cussed, then continued to DUMP MOUNDS of ranch onto my sandwich. Got a ranch soaked sandwich after waiting literally 25 minutes for this dude to make 2 sandwiches.....Edit because he's not an employee there anymore and the service is much better now. Clean and fast.
Authoritarians, never buy from this store every again and neither will my family
samantha farah
Great employees. Great subs.
Fam Hughes
I love Subway, and I don't care if the meatball sub is the meatball sub is (supposably) the worst health option on the menu, it's fantastic! My only gripe is that they don't have Swiss cheese 😭
goodtune 15
The absolute best customer service experience I’ve had, At any restaurant I can think of. No kidding. Jim, I appreciate your time and attitude. Absolutely marvelous.
Ordered the fiery meatball sub. The lady did a great job and the sub was so delicious I came back 2 days later for the same, only to be disappointed. The gentleman forgot the pepperoni. It also seemed like it had less meatballs this time but maybe it was just the missing pepperoni that made it seem emptier. Just not the same without the pepperoni. How can you miss 1/2 the protein? There are only 2 meats; it shouldn't be that difficult.
Atmosphere: 4
Food: 2
Service: 2
I happened to come in with my son to discover that there was no bread the only woman working was Cynthia and she was doing the best job she could fixing the last shift’s neglect while she had a smile on her face she was hustling and treating each person who came in like they were the most important person in the room she made our day and she is a friendly wonderful woman who definitely deserves respect and 5 stars 😊
Atmosphere: 5
Food: 4
Service: 5
Had the worst experience today. Ordered 2 6" subs - I didn't see them until they already had meat and cheese (which I had to saw what kind of cheese twice! they were 2 footlongs. I said...oh well. Had to ask twice to get them toasted. One sub was good. There was SO MUCH honey mustard on one - it was in the garbage. She had to go in back 3 times while making 2 very easy subs. I was on lunch break and only customer in line. Second time with horrible customer service at Long Lake location - I'll be driving further to go to Mound going forward. Back late from lunch break AND had to through the sandwich away - sauce literally everywhere! Wish I had taken a photo! And still starving!
Atmosphere: 4
Food: 1
Service: 1
Subpar bread and vegetables. Also can tell training is not the strongest part of this location for some of their employees.
Atmosphere: 3
Food: 1
Service: 3
Walked in and was greeted with smiles and pleasant attitudes. Cynthia the manager is very gracious and very nice. Kade (I think was his first day) and he was awesome!!! Made our sandwiches with pride and a smile. Eli was not part of taking our order but he was super friendly and made sure we had everything we needed. Cynthia sets a great example for her team and it clearly shows. Keep up the great work guys and thanks for the smiles!
Atmosphere: 4
Food: 5
Service: 5
Worst. Walked in and waited a few mins while listening to the employees in the back goofin around(I get it, work place comradery) guy comes out with the blankest stare and no greeting. I noticed he was wearing one plastic glove which looked greasy already. I said hello and he put on the other glove. Not new gloves, one used and one fresh. Then again a blank stare. Didn't ask what I was ordering or make any attempt to seem welcoming, just stood there...I told him I needed to double check my order and as i was going to make the call, i heard him mutter something under his breath while he scurried to the back, so i left. All this was in just a few short minutes, but 10 years in the service industry and you notice these things FAST. I don't want a sandwich from a place like this. 0/10. Would recommend anything else.
I got a rotisserie chicken sandwich and they told it that the chicken is cold and they can’t heat it up without toasting I have never had this sandwich old ever!!! I don’t understand this
All was close. Showed at 730 and close. Google says 9. The door say 8. Place is a joke
Ordered 12 inch cold cut combo. The bread was stale not soft and fresh, about an hour after I got very Sick.pretty sure it was the sandwich,but won’t be going back
Guy got mad at me for asking for extra ranch. Cussed, then continued to DUMP MOUNDS of ranch onto my sandwich. Got a ranch soaked sandwich after waiting literally 25 minutes for this dude to make 2 sandwiches.....Edit because he's not an employee there anymore and the service is much better now. Clean and fast.
Restaurantji Recommends
Authoritarians, never buy from this store every again and neither will my family
Great employees. Great subs.
I love Subway, and I don't care if the meatball sub is the meatball sub is (supposably) the worst health option on the menu, it's fantastic! My only gripe is that they don't have Swiss cheese 😭
The absolute best customer service experience I’ve had, At any restaurant I can think of. No kidding. Jim, I appreciate your time and attitude. Absolutely marvelous.
Best subway ever no matter what people say
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